[SUPPORT VIDEO] How to Activate and use 7.1 Surround Sound | Razer Insider
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[SUPPORT VIDEO] How to Activate and use 7.1 Surround Sound

  • 5 February 2021
  • 42 replies
  • 1184 views

Userlevel 7


With 7.1 Surround Sound, you can have superior positional audio and a lifelike gaming experience. This video will show you how to activate and install 7.1 Surround Sound.

Please note that any damages caused by upgrading or modifying your Razer Product are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy.

Visit the Support page on activating 7.1 surround sound: How to activate and use 7.1 Surround Sound (razer.com) | https://mysupport.razer.com/app/answers/detail/a_id/614/

* * *


Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement.

Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible.

Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like button and subscribe to the channel.

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42 Replies

Userlevel 7
For future reference and for new Insiders

We are getting many Insider threads where the product registration and activation code is invalid or does not work.

Check the followings as you go

  • Use US keyboard layout, rather than UK or other English keyboard layout

  • Double confirm your letters and number
    Do not get characters and numbers mixed as per following~
    'I' and 'l' (Capital I for India and lower case l for Lima), but all P/N and S/N should be in captials
    'O' and '0' (Capital O for Oscar and number 0)

  • If P/N comes as 'RZ', try 'RC' vice versa
  • If your Synapse cannot register your product, try using RAZER web Registration

If the issue is with the activation code, but you have a valid S/N, P/N and activation code of your headset, contact the RAZER Support by clicking here, and click "Contact Support".

Just a reminder, 7.1 Surround Sound is currently available on 4 headsets

After receiving a damaged 7.1 activation code damaged, complaining here, the post was deleted and... guess what. Official support came to me, and on private said this:

> However, lost or damaged activation cards are not covered by Razer's limited warranty.
Really? This is the OFFICIAL SUPPORT answer?
I removed from the box, and the scratch code is DAMAGED before I can use it, and this is THE OFFICIAL SUPPORT comment?
Hello everyone. I just bought a Kraken X.
I accidentally scratch the code too hard and I can't make up the middle part of it.
Is there a way I can get a replacement code?
Juancaxd
Que faire si je supprime le pilote de son surround 7.1 du gestionnaire de périphériques?

Maintenant, j'ai réinstallé le logiciel mais l'option 7.1 n'apparaît plus, que puis-je faire?



J'ai le même problème ! Impossible de retrouver mon logiciel opérationnel 😞
Userlevel 7
GusRodrigues86
After receiving a damaged 7.1 activation code damaged, complaining here, the post was deleted and... guess what. Official support came to me, and on private said this:

> However, lost or damaged activation cards are not covered by Razer's limited warranty.
Really? This is the OFFICIAL SUPPORT answer?
I removed from the box, and the scratch code is DAMAGED before I can use it, and this is THE OFFICIAL SUPPORT comment?


Hey there! Your sentiments are well taken, that's why our Customer Service Team escalated your claim/request and it's under investigation/approval. However, this is not a leeway to break our Razer Insider house rules.

Hey everyone! Should you have concerns even after following Dekades' video tutorial, please submit a case to our Support Team by clicking this link or send any moderators a PM.
I have my product linked to my account but I need a code how can I get one?
Userlevel 7
DeepPinkaerocounty557
I have my product linked to my account but I need a code how can I get one?

If you have one of the 4 RAZER headset that support 7.1 SS, the activation code comes in the RAZER box.
You may contact RAZER support in the support forums for some assistance.
i get an error sayn my code is invalid
I followed these steps and absolutely no audio is coming out of my headset. What do I do?
When I start up my system I get no audio when 7.1 is default device - If I switch to another audio device from the system tray sound icon and then back to 7.1 it suddenly works. Mildly irritating.

I am using the Razer Base Station v2.
Dekades



With 7.1 Surround Sound, you can have superior positional audio and a lifelike gaming experience. This video will show you how to activate and install 7.1 Surround Sound.

Please note that any damages caused by upgrading or modifying the Razer Blade are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy.

Visit the Support page on activating 7.1 surround sound: How to activate and use 7.1 Surround Sound (razer.com) | https://mysupport.razer.com/app/answers/detail/a_id/614/

* * *


Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement.

Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible.

Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like button and subscribe to the channel.

Dekades



With 7.1 Surround Sound, you can have superior positional audio and a lifelike gaming experience. This video will show you how to activate and install 7.1 Surround Sound.

Please note that any damages caused by upgrading or modifying the Razer Blade are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy.

Visit the Support page on activating 7.1 surround sound: How to activate and use 7.1 Surround Sound (razer.com) | https://mysupport.razer.com/app/answers/detail/a_id/614/

* * *


Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement.

Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible.

Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like button and subscribe to the channel.

i need a activation Code and my friend dose not now where he put it and told me to contact you so i can i get that
Userlevel 7
Joeykill7
i need a activation Code and my friend dose not now where he put it and told me to contact you so i can i get that


If the device was purchased via Razer Store, you should receive an activation code email after registering the device. Otherwise, the physical store/reseller should have sent an activation card in your headset's package. Feel free to send me a PM should you need additional assistance.
Userlevel 6
Gr8 improvment
Sye_The-Vie
The answer to many 7.1 surround sound activation queries
Go RAZER Strike!

How about THX spatial sound enabling?

  • Buying the software
  • Kraken TE enabling


how can i fix this i want my spitial sound works
Userlevel 7
byteCinnabarbicycle467
how can i fix this i want my spitial sound works


Hey there! Please send me a PM together with your Razer Synapse 3.0 logs. Save the file via Google Drive or to any online drive, then paste the link in your message.
thank you for the helpfull video
подскажите ,снес винду начисто ,поставил обратно прогу ,а активировать 7.1 не могу теперь,пишет (Код уже актевирован!) что теперь делать?