[SUPPORT VIDEO] How to Activate and use 7.1 Surround Sound | Razer Insider
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[SUPPORT VIDEO] How to Activate and use 7.1 Surround Sound

  • 5 February 2021
  • 42 replies
  • 1187 views

Userlevel 7


With 7.1 Surround Sound, you can have superior positional audio and a lifelike gaming experience. This video will show you how to activate and install 7.1 Surround Sound.

Please note that any damages caused by upgrading or modifying your Razer Product are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy.

Visit the Support page on activating 7.1 surround sound: How to activate and use 7.1 Surround Sound (razer.com) | https://mysupport.razer.com/app/answers/detail/a_id/614/

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Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement.

Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible.

Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like button and subscribe to the channel.

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42 Replies

Userlevel 7
Hello friends, Razer Support.

Thanks for the new 'activation and use 7.1 Surround Sound' tutorial.
Always of excellent quality, congratulations.
Userlevel 7
The answer to many 7.1 surround sound activation queries
Go RAZER Strike!

How about THX spatial sound enabling?

  • Buying the software
  • Kraken TE enabling
Userlevel 7
Good stuff, how about a short video on how to set:
- Macros on the keyboard/mouse
- Setting on-board memory profiles on the peripherals that supports it
Userlevel 7
Nice ! I can refer this when i get my headphone soon. Thank you RAZER
After receiving a damaged 7.1 activation code damaged, complaining here, the post was deleted and... guess what. Official support came to me, and on private said this:

> However, lost or damaged activation cards are not covered by Razer's limited warranty.
Really? This is the OFFICIAL SUPPORT answer?
I removed from the box, and the scratch code is DAMAGED before I can use it, and this is THE OFFICIAL SUPPORT comment?
Userlevel 7
Excellent work guys! Keep it up. You know my suggestion by now. A tutorial on how to customize the sound profiles in the THX software
How can you get an activation code if you lost yours?
Userlevel 7
For future reference and for new Insiders

We are getting many Insider threads where the product registration and activation code is invalid or does not work.

Check the followings as you go

  • Use US keyboard layout, rather than UK or other English keyboard layout

  • Double confirm your letters and number
    Do not get characters and numbers mixed as per following~
    'I' and 'l' (Capital I for India and lower case l for Lima), but all P/N and S/N should be in captials
    'O' and '0' (Capital O for Oscar and number 0)

  • If P/N comes as 'RZ', try 'RC' vice versa
  • If your Synapse cannot register your product, try using RAZER web Registration

If the issue is with the activation code, but you have a valid S/N, P/N and activation code of your headset, contact the RAZER Support by clicking here, and click "Contact Support".

Just a reminder, 7.1 Surround Sound is currently available on 4 headsets

Userlevel 7
Before 3 years I was looking for this video 😃 . So newbies say thanks, because it saves a lot of time.
Userlevel 7
Thats what i was waiting for actually.
Userlevel 7
Another one on the books! Thanks Razer!
Userlevel 7
Thanks.
Userlevel 7
Ok, i know that some time ago this was an issue for many ppl. Glad it's a guide now for how to.
What if I delete the 7.1 surround sound driver from device manager?

Now, I reinstalled the software but the 7.1 option no longer appears, what can I do?


Userlevel 7
Ok, never tried this with my headphones. I guess it comes in handy.
Userlevel 7
I'm sure this would be really great to take advantage of a great headset
Please help me, I bought Kraken X Lite headphones, and the code is invalid
Hello everyone. I just bought a Kraken X.
I accidentally scratch the code too hard and I can't make up the middle part of it.
Is there a way I can get a replacement code?
Userlevel 7
GusRodrigues86
After receiving a damaged 7.1 activation code damaged, complaining here, the post was deleted and... guess what. Official support came to me, and on private said this:

> However, lost or damaged activation cards are not covered by Razer's limited warranty.
Really? This is the OFFICIAL SUPPORT answer?
I removed from the box, and the scratch code is DAMAGED before I can use it, and this is THE OFFICIAL SUPPORT comment?


Hey there! Your sentiments are well taken, that's why our Customer Service Team escalated your claim/request and it's under investigation/approval. However, this is not a leeway to break our Razer Insider house rules.

Hey everyone! Should you have concerns even after following Dekades' video tutorial, please submit a case to our Support Team by clicking this link or send any moderators a PM.
Userlevel 7
DeepPinkaerocounty557
I have my product linked to my account but I need a code how can I get one?

If you have one of the 4 RAZER headset that support 7.1 SS, the activation code comes in the RAZER box.
You may contact RAZER support in the support forums for some assistance.
Userlevel 7
Very informative!
Userlevel 7
Please make a support video on how to get an account's original user name back, since Synapse 3 beta forced it to be randomly changed.
hello guys how I found my active code please someone help me 🙂
Chroma RGB
Thanks for sharing the tips~