Razer.Caziel
Last Activity:
Oct 24, 2021 at 7:18 PM
Joined:
Mar 8, 2018
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Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:
Oct 24, 2021 at 7:18 PM
    1. Death_strokE
      Death_strokE
      1. Razer.Caziel
        Razer.Caziel
        This is highly likely a port issue, but have you tried switching cables yet? Either way, please send me the serial number. Let's go from there.

        To initiate a PM, click on my name, then select Start a Conversation.
        Oct 4, 2021
    2. Qazjr
      Qazjr
      bro so i came from the surround sound 7.1 page and i have the same problem, it says that license code has already been used....and yes i did a clean reinstallation as u told the other guy but it still gives the same error. pls help. I have a razer kraken btw which i recently bought. if u could help me it would mean the world to me :'(
      1. Razer.Caziel
        Razer.Caziel
        Apologies for the late response. I caught COVID, and I just got back. If you still need help with this, please send me a screenshot of the error message, the serial number of the headset, and a photo of the scratched card.

        To initiate a PM, click on my name, then select Start a Conversation.
        Sep 20, 2021
    3. itsthelovins
      itsthelovins
      Razer Blade 14. Brand new, just bought and installed discord. Whenever I stream game applications through steam, or screen share movies, my friends hear a very loud buzzing sound and can't hear anything. What can I do about this? Here are my specs

      AMD Ryzen 9 5900HX with Radeon Graphics, 3301 Mhz, 8 Core(s), 16 Logical Processor(s)
      NVIDIA GeForce RTX 3080 Laptop GPU
      THX Spatial sound
      1. Razer.Caziel
        Razer.Caziel
        Apologies for the late response. I caught COVID, and I just got back. If you still need help with this, please send me the serial number of the laptop and a short clip detailing the buzzing noise on the stream.

        To initiate a PM, click on my name, then select Start a Conversation.
        Sep 20, 2021
    4. Jomivi
      Jomivi
      Serial: *Removed from public view.
      Request firmware update to fix stick drift.
      My controller's right joystick tracks on the vertical axis with the left joystick.
      I appreciate CAZIEL for being the only outlet I can find, but I have to bash RAZER. Why isnt firmware public?? users fend for themselve in forums to find some roundabout solution handled on individual basis by a tech.
      1. Razer.Caziel
        Razer.Caziel
        Apologies for the late response. I caught COVID, and I just got back. Do you still need help with this? If so, please send me the serial number via PM.

        To initiate a PM, click on my name, then select Start a Conversation.
        Sep 20, 2021
    5. hitcentralSkyBlue707
      1. hitcentralSkyBlue707
        hitcentralSkyBlue707
        Fix; Blow hard on the media key few times...
        Aug 27, 2021
        Razer.Caziel likes this.
      2. Razer.Caziel
        Razer.Caziel
        Thanks for sharing the fix you found. Do let me know If it ever reoccurs so I can help you look into other possible solutions.
        Aug 28, 2021
    6. Skoney
      1. Razer.Caziel
        Razer.Caziel
        I'm getting a Temporary Error (404) when I try to open the link. Do you mind sending me a shareable link via PM instead?

        To initiate a PM, click on my name, then select Start a Conversation.
        Aug 28, 2021
    7. lifegeoDarkPuce575
      lifegeoDarkPuce575
      Hi there, I just got a new headphones and it seems not registering, it say's "There was an unexpected error. Please reload the page and try again." what would I do??
      1. Razer.Caziel
        Razer.Caziel
        Is this happening on a web browser or Synapse? In any case, please send me the serial number of the headset so I can point you in the right direction.

        To initiate a PM, click on my name, then select Start a Conversation.
        Aug 21, 2021
    8. byteCopperLARIMAR893
      byteCopperLARIMAR893
      I was removing my razer atheris dongle and it came apart upon removal its still under warranty im not sure if this is covered or not either way I need a dongle so any help would be appreciated plz and ty? Also now when i try to connect to my desktop with Bluetooth it connects and disconnects and says driver error thanks for your time in advance?
      1. Razer.Caziel
        Razer.Caziel
        I can't guarantee that it will be covered by the warranty yet. But please send me the serial number of the mouse, along with a photo of the dongle and a copy of the proof of purchase. Let's go from there.

        To initiate a PM, click on my name, then select Start a Conversation.
        Aug 3, 2021
      2. byteCopperLARIMAR893
        byteCopperLARIMAR893
        Well I didn't think the dongle was going mean that much to me so I pitched it in the garbage! I initially purchased it for the Bluetooth aspect it offered. Proof Of purchase I don't think I kept the receipt that being said cant you look up where it was purchased with the serial number and be able to verify what I'm saying is fact? Here's the # 632020h06001228.
        Aug 4, 2021
      3. byteCopperLARIMAR893
        byteCopperLARIMAR893
        I bought it at Walmart in Vancouver WA, 98664 is the zip thanks for whatever help you can offer thanks!
        Aug 4, 2021
    9. CosmicCobaltbestvoice956
      CosmicCobaltbestvoice956
      BUILT IN CAMERA NOT WORKING and RAZER LOGO NOT LIGHTING UP
      on razer blade 15 advance 2018
      1. Razer.Caziel
        Razer.Caziel
        I can help you troubleshoot the lighting issue, but the webcam may need to be repaired. That said, do send me the serial number so I can look into firmware-related solutions before we go the RMA route.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 31, 2021
    10. Cbmags
      Cbmags
      Hi, i accidentally ruined the 7.1 surround activation code of my kraken x, the first 3 digits/letters had been damaged, can i get a new activation code? Btw i bought it online from a razer official store
      1. Razer.Caziel
        Razer.Caziel
        Please send me a photo of the damaged scratch card along with the serial number of the headset. I can use those to check if you are eligible for a code generation request.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 31, 2021
    11. Shadoweverside109
      Shadoweverside109
      Hi, i bought my Razer kraken 7.1 from someone. i cannot activate the activation code. Guess the first owner have use it. Can i use back the same activation code if already been use? Thank you.
      1. Razer.Caziel
        Razer.Caziel
        That would be a no-go chief. Activation codes are a one-time use type of thing. That said, send me the serial number. There are some with surround support on Synapse. Maybe your headset is one of those models.
        Jul 25, 2021
    12. PastelBluebizbus257
      PastelBluebizbus257
      Hi, my wolverine ultimate have vibration issue. It will disconnected everytime its vibrating, Please help.
      1. Razer.Caziel
        Razer.Caziel
        I believe my colleague responded to the PM you sent. Please check your inbox.
        Jul 25, 2021
    13. cblock911
      cblock911
      Hi, my razer kraken x 7.1 activation code got scratched off and I am unable to read the entire activation code. How do I get a new one please?
      1. rushJADEMaroon711 likes this.
      2. Razer.Caziel
        Razer.Caziel
        Please send me the serial number, a photo of the scratched card, and a copy of the proof of purchase. I can verify if you are eligible for a code generation request using those.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 25, 2021
    14. RasecGamez
      RasecGamez
      I registered my serial number on razer web, in fact, I can message customer service for the serial number and name of my product account. But I still haven't received the surround sound activation code by email. Can anyone help? Thanks
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of your headset and the email address associate with your Razer ID. I can use those to verify the headset's model and check its registration status.

        Click on my name and select "Start a Conversation" to initiate a PM.
        Jul 12, 2021
      2. CadetGreylinkfront973
        CadetGreylinkfront973
        yeah I've had the same problem with no reply either
        Jul 14, 2021
    15. Jitteryheart87
      Jitteryheart87
      I also need my charge port repaired.
      What's the cost and time frame for repair? im in KS USA
      1. Razer.Caziel
        Razer.Caziel
        I do not have any visibility of the fees, but I can submit a ticket on your behalf. Our Repair Team will send you an estimate from there. Do note that repairs can take up to three weeks, depending on parts availability. Please PM me the serial number of your device if you want to proceed.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 11, 2021
    16. bree_c
      bree_c
      Hi, the 7.1 activation code got scratched off and I am unable to read the entire activation code. How do I get a new one please?
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of your device via PM, along with the photo of the scratched card and the email address associated with your Razer ID. I can use them to verify its model and check if you are still eligible for code generation requests. For the photo, upload it via Google Drive and send me a shareable link.


        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 11, 2021
      2. CadetGreylinkfront973
        CadetGreylinkfront973
        where even is the code anyway?
        Jul 14, 2021
    17. PankidT
      PankidT
      Hello, I have some problem. Today, I just buy headphones KRAKEN X. It sends a 7.1-surround-sound license too. But after I download an application and sign up already, in part that needs to enter the license code it shows me that "License code is invalid". I never used this code or send it to someone before. How can I do?
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of your headset along with the email address associated with your Razer ID. I can use them to verify its model. Also, include a screenshot/photo of the activation code. Save it via Google Drive or any online drive account, then paste the link to your PM.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 7, 2021
    18. AQueerWithAFork
      AQueerWithAFork
      Hi, I'm from Canada and I have my razer phone 2, I don't want to change my phone, but the USB-C plug is dead and the battery start to decline as the rome empire.

      How much it cost to get it fix or how much could it be to get the parts so I can do it myself, every parts are not on the web/amazon, so I can't fix it and it bother me a bit.

      Thanks
      1. Razer.Caziel
        Razer.Caziel
        I don't have any visibility of the fees. But I can submit a ticket on your behalf if you send me the serial number of your Razer Phone 2. From there, our Repair Team can send you an estimate.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 7, 2021
    19. everIcebergbox919
      everIcebergbox919
      Hello, I saw a thread saying that you can help with lost activation codes for the 7.1 surround. Any chance I could get the same help?
      1. Razer.Caziel
        Razer.Caziel
        Yes, of course. Please send me the serial number of your headset via PM, along with the email address associated with your Razer ID. I can use those to verify the model and check if you are eligible for a code generation request.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 5, 2021
    20. xxspoopy
      xxspoopy
      Hello, I read in a thread that you helped someone with their activation code with their headset for surround. I too have factory reset my pc and can no longer find the card with my activation code however I have the box that has the serial number on it. Hoping you can help me! Thanks!
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of the headset via PM, along with the email address you used to register the device. I can use them to check its registration status, verify the model of your device and check if you are eligible for a code generation request.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 5, 2021
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