Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:: Jun 14, 2019 at 3:59 PM

1. BlastOffBronzevalley825
  Hi, My Razer Hammerhead v2 BT is not working and charging. I bought it 1 year ago. purchased date : September 9, 2018
  
  Jun 11, 2019 at 9:37 AM
  2. Razer.Caziel
    Can you send me the serial number of your headset via PM so I can help you troubleshoot?
    
    Jun 12, 2019 at 10:30 AM
2. AmberTURQUIOSEradio179
  Hey, I am having the popping noise coming from my Razer Nari Ultimate Headset on Game Chat only. I just received a brand new headset and I'm having the same issue, please help.
  
  May 20, 2019
  2. Razer.Caziel
    Are you getting the popping noises on both wired and wireless modes? In any case, please send me a PM with the serial number of your headset so I can look into possible firmware fixes.
    
    May 25, 2019
3. Keir.Wallace
  Hi,
  
  Sorry it has taken so long to reply. My son was taken into hospital on Thursday so have been there most of the time. The serial number of his controller is ZWAHAHAHA
  
  May 19, 2019
  1. Razer.Caziel likes this.
  2. Razer.Caziel
    Responded to your PM and edited out the serial number you posted here for security purposes.
    
    May 25, 2019
4. Dstroyr62
  I saw you helped a EmperorVagax with Synapse 2- 3 crashed. I am losing the "advanced settings" for my Kraken 7.1 Chroma. It will start with basic settings which I have to reenter my other settings everytime I startup. I get the installation for Faulting application path: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe and nothing else appears to happen. Any suggestions?
  
  May 18, 2019
  2. Razer.Caziel
    Do you get the same results no matter the profile? If so, I'd try using another Razer ID to further isolate. Feel free to send me a PM should the problem persist.
    
    May 25, 2019
5. MarcusLiew5401
  Hey, I need some help. I have already bought some RazerGold but its still on pending?
  
  May 17, 2019
  2. Razer.Caziel
    If this is still the case, please send me a PM so I can help you out.
    
    May 25, 2019
6. nanocell
  Hi, I have the razer nari headset and when i try and talk in discord the mic does not work. When i go into synapse and turn the sidetone to max, i can hear the mic which means it works, it just doesnt seem to work in discord.
  
  May 11, 2019
  2. Razer.Caziel
    Can you send me a PM with the serial number of your Nari? I'd like to validate the model so I can look into firmware updates that may fix the issue.
    
    May 14, 2019
7. Mendyng
  I think you've already fixed problems like this, so ... it's the same as my problem, with the Razer Nari: https://insider.razer.com/index.php?threads/buzzing-problem-with-my-nari -ultimate.48259 /
  
  Apr 27, 2019
  2. Mendyng
    How can I fix it?
    
    Apr 27, 2019
  3. Razer.Caziel
    Send me a PM with the serial number of your headset so we can start troubleshooting.
    
    Apr 30, 2019
    
    Mendyng likes this.
8. MuisMan150
  Hello, i have a Kraken TE and it is making the same buzzing noises like this guy. It was only gone when i deleted Synapse 3. But when i reinstalled, the loud buzzing came back on again. I saw a post that you fixed this issue? Can you please fix mine? My Kraken TE has been making buzzing noises for almost a week!
  https://insider.razer.com/index.php?threads/buzzing-problem-with-my-nari-ultimate.48259/
  
  Apr 15, 2019
  2. Razer.Caziel
    Shoot me a PM with the serial number of your Kraken TE. I'd be happy to help you out.
    
    Apr 17, 2019
    
    pterax14 likes this.
9. GregTheChief
  Hey I have the same Problem with the Nari Ultimate as a few other people. Sometimes only in games the sound crackles
  
  Apr 10, 2019
  2. Razer.Caziel
    Can you send me the serial number of your Nari Ultimate via PM so I can look into possible firmware fixes? By the way, do you have Synapse 3 installed?
    
    Apr 11, 2019
10. lgm1991
  You can't say I am hate posting when I am giving accounts on what has transpired with your customer service team. I know you are not responsible for best buy/ geek squad but you guys have also not helped me with your warranty either.
  
  Apr 7, 2019
  2. Razer.Caziel
    I don't know about you but the title of your thread alone violates the House Rules. We're all for transparency here which is why I did not delete your thread but its neither constructive nor civil.
    
    Apr 10, 2019
11. aeed.rt
  please help .. my mastercard and visa its didnot reload the razer gold .. its taking money and it show relaod failed and back money for my cards why .. fix that please
  
  Apr 4, 2019
  2. Razer.Caziel
    I have very limited access to that part of our system. You have to reach out to our Razer Gold Team by submitting a ticket. Use this: https://gold.razer.com/ticket-inbox/submit to do just that.
    
    Apr 4, 2019
12. Peter0402
  Hello, I wrote a private message to you, please reply as soon as possible. Thank you.
  
  Apr 3, 2019
  1. Razer.Caziel likes this.
13. DarkRedHollow
  Hi I have the nari cracking sound issue just after leave the headset off and alon for a few weeks it just breaks on its own wow XC
  
  Mar 29, 2019
  2. Razer.Caziel
    Send me a PM with the serial number of your Nari along with your Windows Build Version so we can start troubleshooting.
    
    Mar 30, 2019
14. Yanidoto
  Error occured while buying mobile legends diamond
  
  Mar 1, 2019
15. Peavey_Bassman
  You requested I PM you regarding the microphone not working on my wireless headset. To help this along I am experiencing the problem when using discord. It was working and just suddenly stopped.
  
  Feb 13, 2019
  1. Valpromp likes this.
  2. Mr.Mee6
    did you try to look into the settings ?
    
    Mar 1, 2019
  3. Valpromp
    I've been having the same issue. It worked for the first day, then stopped.
    
    Apr 5, 2019
16. techCORAL138
  Hello. I want the beta fw for my raiju ultimate controller.
  
  Feb 3, 2019
  2. Razer.Caziel
    Beta firmware for the Raiju Ultimate is no longer available. Do send me a PM so I can help you out.
    
    Feb 5, 2019
17. Sosharp
  Hi There,
  Thanks for your message, much appreciated.
  My case number is : *deleted for security purposes*
  I have already received a kind message from support saying they are having another look at my case. So here's hoping! I'll let you know what happens with that.
  Regards,
  Mr Brian Lowrie
  
  Jan 11, 2019
  2. Razer.Caziel
    Hey there, please send your case number via PM so I can properly document and track your ticket.
    
    Jan 12, 2019
18. Bizarre93
  i cant pm you so when you can contact me about the raizer ultimate drift problems i have
  also i made a post about it
  
  Dec 29, 2018
  2. Razer.Caziel
    I need the serial number of your controller. Please check the PM I sent you.
    
    Jan 1, 2019
19. ybaga84
  I want the Raizu Ultimate beta firmware.
  How can you get it?
  
  Dec 29, 2018
  2. View previous comments...
  3. Razer.Caziel
    I'm talking about your forum inbox.
    
    Jan 1, 2019
  4. ybaga84
    I'm sorry but I don't know where to check my forum inbox.
    If possible, can you send it to my email?
    
    Jan 1, 2019
  5. Razer.Caziel
    Sorry but I'm not allowed to do that but if you hover your mouse on your avatar at the top right corner of this screen, you should see a pop up of sorts. Click on conversations and look for the PM that I sent you.
    
    Jan 2, 2019
20. Razer.Caziel
  To initiate a PM, click on my name and hit "start a conversation".
  
  Dec 28, 2018
  2. ybaga84
    I talked to him, but he didn't answer.
    
    Dec 28, 2018
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