Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:: Jul 22, 2019 at 9:22 PM

1. BabikaZER
  Good afternoon, tell me where you can find a USB receiver for headphones
  Razer™MAN O'WAR
  S/N: HN1712D00200477
  Model №.:RC30-014902
  Product №.: RZ04-01490100
  my mail: berdnikov_3@mail.ru
  
  Jul 23, 2019 at 1:01 AM
2. BabikaZER
  Razer ™ MAN O'WAR
  S / N: HN1712D00200477
  Модель №.: RC30-014902
  Продукт № .: RZ04-01490100
  
  Jul 23, 2019 at 12:59 AM
3. BabikaZER
  Razer™MAN O'WAR
  S/N: HN1712D00200477
  Model №.:RC30-014902
  Product №.: RZ04-01490100
  
  Jul 23, 2019 at 12:53 AM
4. arctorius22
  Hi, I wrote a private message to you, please reply as soon as possible. Thank you. have a nice day
  
  Jul 18, 2019 at 6:49 AM
5. Hassen88p
  reload razer gold with mastercard and visa (RELOAD FAILED) FIX IT PLEASE
  
  Jul 7, 2019
  2. Razer.Caziel
    Please submit a ticket with the following information at https://gold.razer.com/ticket-inbox/submit:
    
    1. Razer ID
    2. Screenshot of the payment made
    3. Time & date of the transaction
    
    Jul 8, 2019
6. aeroMidnightshare890
  Synapse V2.21.21.1 (the latest build as of this post) won't detect my Naga Chroma or Tartarus Chroma (V1)
  Synapse V2 just gives me 3 links/buttons; Register your Razer, Visit Razer Store, and View Compatible devices.
  Have Synapse V3 installed also. It register the Naga mouse, but apparently Tartarus V1 is not compatible with Synapse 3. Is there a way to revert Synapse 2 to a previous version that works?
  
  Jul 1, 2019
  2. HattoriMasanari1998
    the way it worked for me had to run windows updates all night i installed net frameworks latest software from microsoft and then uninstalled synapse. I then reinstalled 2.0 but it automatically prompts some sort of update on first launch so it still dident show my mouse in the tab on the software interface. Then i installed razer synapse 3.4.0630.06510 and my abyssus essential shows up there now.
    
    Jul 1, 2019
7. HattoriMasanari1998
  Synapse wont detect my abyssus just like many others who have the same problem with their mice not being detected I have tested most of the suggestions out there that should have worked but none have what do I do to make it detect my mouse?
  
  Jul 1, 2019
  1. aeroMidnightshare890 likes this.
8. BlastOffBronzevalley825
  Hi, My Razer Hammerhead v2 BT is not working and charging. I bought it 1 year ago. purchased date : September 9, 2018
  
  Jun 11, 2019
  2. Razer.Caziel
    Can you send me the serial number of your headset via PM so I can help you troubleshoot?
    
    Jun 12, 2019
9. AmberTURQUIOSEradio179
  Hey, I am having the popping noise coming from my Razer Nari Ultimate Headset on Game Chat only. I just received a brand new headset and I'm having the same issue, please help.
  
  May 20, 2019
  2. Razer.Caziel
    Are you getting the popping noises on both wired and wireless modes? In any case, please send me a PM with the serial number of your headset so I can look into possible firmware fixes.
    
    May 25, 2019
10. Keir.Wallace
  Hi,
  
  Sorry it has taken so long to reply. My son was taken into hospital on Thursday so have been there most of the time. The serial number of his controller is ZWAHAHAHA
  
  May 19, 2019
  1. Razer.Caziel likes this.
  2. Razer.Caziel
    Responded to your PM and edited out the serial number you posted here for security purposes.
    
    May 25, 2019
11. Dstroyr62
  I saw you helped a EmperorVagax with Synapse 2- 3 crashed. I am losing the "advanced settings" for my Kraken 7.1 Chroma. It will start with basic settings which I have to reenter my other settings everytime I startup. I get the installation for Faulting application path: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe and nothing else appears to happen. Any suggestions?
  
  May 18, 2019
  2. Razer.Caziel
    Do you get the same results no matter the profile? If so, I'd try using another Razer ID to further isolate. Feel free to send me a PM should the problem persist.
    
    May 25, 2019
12. MarcusLiew5401
  Hey, I need some help. I have already bought some RazerGold but its still on pending?
  
  May 17, 2019
  2. Razer.Caziel
    If this is still the case, please send me a PM so I can help you out.
    
    May 25, 2019
13. nanocell
  Hi, I have the razer nari headset and when i try and talk in discord the mic does not work. When i go into synapse and turn the sidetone to max, i can hear the mic which means it works, it just doesnt seem to work in discord.
  
  May 11, 2019
  2. Razer.Caziel
    Can you send me a PM with the serial number of your Nari? I'd like to validate the model so I can look into firmware updates that may fix the issue.
    
    May 14, 2019
14. Mendyng
  I think you've already fixed problems like this, so ... it's the same as my problem, with the Razer Nari: https://insider.razer.com/index.php?threads/buzzing-problem-with-my-nari -ultimate.48259 /
  
  Apr 27, 2019
  2. Mendyng
    How can I fix it?
    
    Apr 27, 2019
  3. Razer.Caziel
    Send me a PM with the serial number of your headset so we can start troubleshooting.
    
    Apr 30, 2019
    
    Mendyng likes this.
15. MuisMan150
  Hello, i have a Kraken TE and it is making the same buzzing noises like this guy. It was only gone when i deleted Synapse 3. But when i reinstalled, the loud buzzing came back on again. I saw a post that you fixed this issue? Can you please fix mine? My Kraken TE has been making buzzing noises for almost a week!
  https://insider.razer.com/index.php?threads/buzzing-problem-with-my-nari-ultimate.48259/
  
  Apr 15, 2019
  2. Razer.Caziel
    Shoot me a PM with the serial number of your Kraken TE. I'd be happy to help you out.
    
    Apr 17, 2019
    
    pterax14 likes this.
16. GregTheChief
  Hey I have the same Problem with the Nari Ultimate as a few other people. Sometimes only in games the sound crackles
  
  Apr 10, 2019
  2. Razer.Caziel
    Can you send me the serial number of your Nari Ultimate via PM so I can look into possible firmware fixes? By the way, do you have Synapse 3 installed?
    
    Apr 11, 2019
17. lgm1991
  You can't say I am hate posting when I am giving accounts on what has transpired with your customer service team. I know you are not responsible for best buy/ geek squad but you guys have also not helped me with your warranty either.
  
  Apr 7, 2019
  2. Razer.Caziel
    I don't know about you but the title of your thread alone violates the House Rules. We're all for transparency here which is why I did not delete your thread but its neither constructive nor civil.
    
    Apr 10, 2019
18. aeed.rt
  please help .. my mastercard and visa its didnot reload the razer gold .. its taking money and it show relaod failed and back money for my cards why .. fix that please
  
  Apr 4, 2019
  2. Razer.Caziel
    I have very limited access to that part of our system. You have to reach out to our Razer Gold Team by submitting a ticket. Use this: https://gold.razer.com/ticket-inbox/submit to do just that.
    
    Apr 4, 2019
19. Peter0402
  Hello, I wrote a private message to you, please reply as soon as possible. Thank you.
  
  Apr 3, 2019
  1. Razer.Caziel likes this.
20. DarkRedHollow
  Hi I have the nari cracking sound issue just after leave the headset off and alon for a few weeks it just breaks on its own wow XC
  
  Mar 29, 2019
  2. Razer.Caziel
    Send me a PM with the serial number of your Nari along with your Windows Build Version so we can start troubleshooting.
    
    Mar 30, 2019
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