Razer.Caziel
Last Activity:
Jul 26, 2021 at 9:42 PM
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Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:
Jul 26, 2021 at 9:42 PM
    1. Shadoweverside109
      Shadoweverside109
      Hi, i bought my Razer kraken 7.1 from someone. i cannot activate the activation code. Guess the first owner have use it. Can i use back the same activation code if already been use? Thank you.
      1. Razer.Caziel
        Razer.Caziel
        That would be a no-go chief. Activation codes are a one-time use type of thing. That said, send me the serial number. There are some with surround support on Synapse. Maybe your headset is one of those models.
        Jul 25, 2021 at 4:08 PM
    2. PastelBluebizbus257
      PastelBluebizbus257
      Hi, my wolverine ultimate have vibration issue. It will disconnected everytime its vibrating, Please help.
      1. Razer.Caziel
        Razer.Caziel
        I believe my colleague responded to the PM you sent. Please check your inbox.
        Jul 25, 2021 at 4:09 PM
    3. cblock911
      cblock911
      Hi, my razer kraken x 7.1 activation code got scratched off and I am unable to read the entire activation code. How do I get a new one please?
      1. rushJADEMaroon711 likes this.
      2. Razer.Caziel
        Razer.Caziel
        Please send me the serial number, a photo of the scratched card, and a copy of the proof of purchase. I can verify if you are eligible for a code generation request using those.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 25, 2021 at 4:11 PM
    4. RasecGamez
      RasecGamez
      I registered my serial number on razer web, in fact, I can message customer service for the serial number and name of my product account. But I still haven't received the surround sound activation code by email. Can anyone help? Thanks
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of your headset and the email address associate with your Razer ID. I can use those to verify the headset's model and check its registration status.

        Click on my name and select "Start a Conversation" to initiate a PM.
        Jul 12, 2021
      2. CadetGreylinkfront973
        CadetGreylinkfront973
        yeah I've had the same problem with no reply either
        Jul 14, 2021
    5. Jitteryheart87
      Jitteryheart87
      I also need my charge port repaired.
      What's the cost and time frame for repair? im in KS USA
      1. Razer.Caziel
        Razer.Caziel
        I do not have any visibility of the fees, but I can submit a ticket on your behalf. Our Repair Team will send you an estimate from there. Do note that repairs can take up to three weeks, depending on parts availability. Please PM me the serial number of your device if you want to proceed.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 11, 2021
    6. bree_c
      bree_c
      Hi, the 7.1 activation code got scratched off and I am unable to read the entire activation code. How do I get a new one please?
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of your device via PM, along with the photo of the scratched card and the email address associated with your Razer ID. I can use them to verify its model and check if you are still eligible for code generation requests. For the photo, upload it via Google Drive and send me a shareable link.


        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 11, 2021
      2. CadetGreylinkfront973
        CadetGreylinkfront973
        where even is the code anyway?
        Jul 14, 2021
    7. PankidT
      PankidT
      Hello, I have some problem. Today, I just buy headphones KRAKEN X. It sends a 7.1-surround-sound license too. But after I download an application and sign up already, in part that needs to enter the license code it shows me that "License code is invalid". I never used this code or send it to someone before. How can I do?
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of your headset along with the email address associated with your Razer ID. I can use them to verify its model. Also, include a screenshot/photo of the activation code. Save it via Google Drive or any online drive account, then paste the link to your PM.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 7, 2021
    8. AQueerWithAFork
      AQueerWithAFork
      Hi, I'm from Canada and I have my razer phone 2, I don't want to change my phone, but the USB-C plug is dead and the battery start to decline as the rome empire.

      How much it cost to get it fix or how much could it be to get the parts so I can do it myself, every parts are not on the web/amazon, so I can't fix it and it bother me a bit.

      Thanks
      1. Razer.Caziel
        Razer.Caziel
        I don't have any visibility of the fees. But I can submit a ticket on your behalf if you send me the serial number of your Razer Phone 2. From there, our Repair Team can send you an estimate.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 7, 2021
    9. everIcebergbox919
      everIcebergbox919
      Hello, I saw a thread saying that you can help with lost activation codes for the 7.1 surround. Any chance I could get the same help?
      1. Razer.Caziel
        Razer.Caziel
        Yes, of course. Please send me the serial number of your headset via PM, along with the email address associated with your Razer ID. I can use those to verify the model and check if you are eligible for a code generation request.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 5, 2021
    10. xxspoopy
      xxspoopy
      Hello, I read in a thread that you helped someone with their activation code with their headset for surround. I too have factory reset my pc and can no longer find the card with my activation code however I have the box that has the serial number on it. Hoping you can help me! Thanks!
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of the headset via PM, along with the email address you used to register the device. I can use them to check its registration status, verify the model of your device and check if you are eligible for a code generation request.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 5, 2021
    11. STANGALANG
      STANGALANG
      Hello sir I read a forum somewhere about u being able to help with female type C replacement port for my razer 2? Thank you
      1. Razer.Caziel
        Razer.Caziel
        We currently do not ship out parts for the Razer Phone 2. That said, I can submit a repair ticket for you. I will need the serial number so I can assist you accordingly.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 5, 2021
    12. Dobermanff
      Dobermanff
      Olá, o codigo de verificação da segunda etapa não chega nunca já faz 3 dias que to tentando recarregar e não consigo por conta disso
      1. Razer.Caziel
        Razer.Caziel
        Try to omit prefixes right after the country code. Send me a PM if that doesn't help. Better yet, contact our Live-Chat Support Team from here to get this sorted out in real-time: https://support.razer.com/contact-support/. Do make sure to message me in English so I can better assist you.
        Jun 29, 2021
    13. cphayes95
      cphayes95
      hello, i have lost my code for 7.1 surround sound. i brought the headset originally for xbox and threw away the box and lost the code
      model RZ04 - 0289
      1. bizAmaranthdata178 likes this.
      2. Razer.Caziel
        Razer.Caziel
        Send me the serial number of the headset. That way, I can check if it is eligible for an activation code.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jun 29, 2021
        bizAmaranthdata178 likes this.
    14. L0rdBren0
      L0rdBren0
      Hey! I'm having some issues with my Kraken X Lite. It works just fine when I use it on my laptop, but the mic doesn't pick up the sound when I use it on my other computer. I don't know if I need to download a driveror smth else. Thanks!
      1. bizAmaranthdata178 likes this.
      2. Razer.Caziel
        Razer.Caziel
        Try using the audio splitter when plugging it into your computer and check if it behaves the same. Please send me a PM should the issue persists.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jun 23, 2021
        bizAmaranthdata178 likes this.
    15. quickgardenGunmetal303
      quickgardenGunmetal303
      Hello,i have a problem with mine Razer blade 15 2020 (Rtx 2080 super Q,i7 10875h)
      Now i update my bios to 1.06 version and i can't undervolt my CPU
      And i can't find bios 1.01 version in internet
      And how i can downgrade my version to 1.01
      And can u help to find version 1.01
      Pls help)
      1. bizAmaranthdata178 likes this.
      2. Razer.Caziel
        Razer.Caziel
        Thanks for reaching out to me. I'm afraid only our Repair Team has access to the tools to reflash the BIOS. You will have to look into DIY solutions. There are several threads in the forums discussing both undervolting and BIOS downgrade.
        Jun 23, 2021
        bizAmaranthdata178 likes this.
    16. GlossyGrapeheatfast981
      GlossyGrapeheatfast981
      I'm in the Los Angeles area. Is there someone in this area who can replace my USBC charging port?
      1. bizAmaranthdata178 likes this.
      2. Razer.Caziel
        Razer.Caziel
        Our repair centers currently do not take walk-in clients. Do send me the serial number. I can use that to submit a repair ticket on your behalf.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jun 19, 2021
        bizAmaranthdata178 likes this.
    17. Bengy66low
      Bengy66low
      Hello ! I am from Romania , i own a RAZER Phone 2 , with the classic usb type C port issue . How can I get it repaired ?
      1. bizAmaranthdata178 likes this.
      2. Razer.Caziel
        Razer.Caziel
        Please send me the serial number so I can submit a repair ticket on your behalf.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jun 9, 2021
        bizAmaranthdata178 likes this.
    18. PrimeThoughts
      PrimeThoughts
      Hello,
      Blackshark V2P (Wireless) Mic Audio Issues
      I bought my gf and I these and her mic quality is great but there was an issue with mine. It sounds boxy or like Im over the phone real bad, so I exchanged it. I set up and use it. Charge it fully before using, set up the device, updated firmware, still sounds the same as the old one. Test it on gf PC its bad, test hers on mine, its good.
      1. bizAmaranthdata178 likes this.
      2. Razer.Caziel
        Razer.Caziel
        This is highly likely a hardware issue since the mic isn't working properly on both computers. Please send me the serial number and a copy of the proof of purchase. I can use those to submit a warranty claim on your behalf.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jun 8, 2021
    19. cash_man93
      cash_man93
      Hello,
      I received my Blackshark V2X headset recently and I “over scratched” the product activation code to where its too hard to see. I need a new activation code.
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number, a photo of the scratched card, and a copy of the proof of purchase. I can use those to check if you are eligible for a code generation request.

        To initiate a PM, click on my name, then select Start a Conversation.
        May 25, 2021
        RoyMonsterr likes this.
    20. suarez123352
      suarez123352
      I have a small problem and it is that in the kraken x lite helmets the activation code tells me that it is invalid
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of the headset, a photo of the scratched card, and a screenshot of the error message. Let's go from there.

        To initiate a PM, click on my name, then select Start a Conversation.
        May 23, 2021
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