Razer.Caziel

I am the Lightbringer, Male

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To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:: Nov 16, 2019 at 9:00 PM

1. DeepCoffeeportalleet970
  How do i get rid of stickdrift on my razer raiju utimate controller? Btw i have latest firmware and i have restarted the controller multiple times and still the problem exsists.
  
  Nov 9, 2019
  2. Razer.Caziel
    What firmware version are you currently on? Please PM me a screenshot of that and the serial number of your controller so I can provide further assistance.
    
    Nov 9, 2019
2. NyxNavee
  Having Problems with the OTP please here in the Philippine area, this is my last chance considering deleting my account here on razer if problem persists been sending OTP for like 6hrs not one arrive, support no reply
  
  Nov 8, 2019
  2. Razer.Caziel
    Please remove any prefix or zeroes after the country code of your phone number in your Razer Gold profile. Shoot me a PM if that doesn't help.
    
    Nov 9, 2019
3. bchou214
  Hi, my huntsman elite volume wheel isn't working properly. I've tried uninstalling it and have even tried on other computers too but it still persists. Is there a way I can fix it? I noticed it's mainly on the down wheel. When I unbinded it it started having problems. Thanks!
  
  Nov 8, 2019
  2. Razer.Caziel
    We can try a firmware update, but I'll need you to PM me the serial number of your keyboard.
    
    Nov 9, 2019
4. bestCarminespaceship764
  Hi, from this post https://insider.razer.com/index.php?threads/razer-thx-mixer-not-working.52852/ I would like to report that sometimes synapse forgot the settings of output and set to THX all the outputs. To solve this I have to restart synapse.
  
  Nov 1, 2019
  2. Razer.Caziel
    Thanks for reaching out to me. Please repair Synapse via Programs and Features. If the problem persists, shoot me a PM with your Synapse 3 logs.
    
    Nov 1, 2019
5. ericleong87
  hi my huntsman elite volume wheel is not working properly. I did reinstall, tried on other laptops, updated to the latest firmware but nothing works, the volume won't go straight up or straight down and sometimes it will fluctuate even tho i did not touch it. please advise thanks
  
  Oct 29, 2019
  2. Razer.Caziel
    You pretty much did all the work already. There isn't much left to do but look into your RMA options. PM me the serial number of your keyboard and where you bought it from so I can point you in the right direction.
    
    Oct 29, 2019
6. xSHEPAx
  здравствуйте. я активировал код ранее, в 7.1 для razer kraken essential
  переустановив windows программа требует код опять, но он не работает.
  что делать?
  
  Sep 29, 2019
  2. Razer.Caziel
    I can check the key linked to your account but you have to PM me the serial number of your headset along with your email.
    
    Sep 30, 2019
7. Daketefauld
  Hi, how do i perform a clean installation of the THX Spatial Audio module?
  
  Sep 25, 2019
  2. Razer.Caziel
    This involves deleting files in Windows Registry. Please send me a PM so I can give you a step by step guide.
    
    Sep 30, 2019
8. JaredN
  Hello. I've exactly the same issue with my Nari Ultimate Headset that the one described in this post for the Kraken : https://insider.razer.com/index.php?threads/select-thx-spatial-audio-as-your-default-playback-device-even-though-it-is-razer-kraken-te.51155/ Is there any solution?
  
  Sep 24, 2019
  2. JaredN
    Clean installation works but only for a time. Rebooting my computer generally works too but that's really bothersome to do so nearly after each game...
    
    Sep 24, 2019
9. datq3
  hi i activate my 7.1 surround , but i uninstalled , now i download back and that need activation code agn, but my activation code is lost. can i get a new one ?
  
  Sep 21, 2019
  2. Razer.Caziel
    You shouldn't need a new so PM me your email so I can check the key linked to your account.
    
    Sep 23, 2019
10. domeautoOldGold477
  Constantly receving the blue screen of death and the titled error when working with adobe PHOTOSHOP and LIGHTROOM with razer blade 15 1060 maxq 2018 laptop.
  I use nividia geoforce and always update drivers, recently updated all grafic drivers. Laptop serial is:
  
  Any solution?
  
  P.S. Looks like i'm not the only one having this problem.
  
  Best regards, Eduard.
  
  Sep 20, 2019
  2. Razer.Caziel
    I'll need to take a look at the error codes. Please PM me your System and Application logs along with the serial number of your RB15. Let's go from there.
    
    Sep 20, 2019
11. mendax211
  Hy mate , i didn;t receive my activation code for Razer Kraken Tournament edition , how can i receive it ?
  
  Sep 15, 2019
  2. Razer.Caziel
    Sorry but your headset is not eligible for either Surround Pro or 7.1 Surround. Also, you won't need those. You'll have access to THX Spatial Surround if you install Synapse 3.0.
    
    Sep 18, 2019
12. Lateek
  Hi, I lost my 7.1 Surround Activation code. Can u give me another one please?
  
  Sep 12, 2019
  2. Razer.Caziel
    You should find it in your email but do send me the serial number of your Razer Headset via PM so I can help you out.
    
    Sep 12, 2019
  3. Lateek
    Hello, I sent u a message a few days ago.
    
    Sep 18, 2019
  4. Razer.Caziel
    Please check your inbox, I sent you a response yesterday.
    
    Sep 19, 2019
13. rsimdobby
  Hello, would like to ask how to resolve the issue with blackwidow elite volume dial jumping up and down as well as sometimes turning by itself. I've tried reinstalling the drivers and currently have synapse 3 beta. Thank you.
  
  Aug 29, 2019
  2. Razer.Caziel
    We can try a firmware update but I'll need you to send me the serial number of your keyboard via PM.
    
    Aug 30, 2019
14. rayd89
  Hi there - writing to you as my blackwidow elite media wheel is operating sporadically - moves up and down randomly- sometimes on its own - did you have any advice?
  
  Aug 27, 2019
  2. Razer.Caziel
    First thing you'll want to do is reinstall the device drivers. If that doesn't help, send me a PM so we can try other things.
    
    Aug 27, 2019
15. xzerrayie
  HI. my Nari ultimate got crackling sound when using synapse 3 BETA, just only 2 days bought. please help thanks.
  
  Aug 12, 2019
  2. Razer.Caziel
    Do you get the same result without Synapse 3 running in the background? In any case, please send me a PM with the serial number of your headset. Let's go from there.
    
    Aug 13, 2019
    
    xzerrayie likes this.
16. bezbuksa
  Здравствуйте! Приобрел гарнитуру Razer Electra V2, зарегистрировал код, ничего не пришло. можете помочь?
  
  Aug 10, 2019
  2. Razer.Caziel
    Activation code generation for the Razer Surround Pro has been discontinued. As much as I would like to help you out, there's nothing else I can do.
    
    Aug 12, 2019
17. ichaeyoung
  can you give me activation code for electra v2?? please it sounds shitty
  
  Aug 9, 2019
  2. Razer.Caziel
    That would be a no go. Surround Pro code generation has been discontinued so I can no longer get you a new one.
    
    Aug 9, 2019
  3. ichaeyoung
    is there another way?
    
    Aug 9, 2019
  4. Razer.Caziel
    Sorry, but there isn't one. As of this time, only the Kraken X and the Kraken 2019 users get activation codes for the newer Razer 7.1 Surround software.
    
    Aug 12, 2019
18. Moujtaba
  Hi how can I get my activation code for my RAZER KRAKEN PRO V2? I already registered the product but nothing happen, please help
  
  Aug 8, 2019
  2. Razer.Caziel
    Sorry bud but we no longer give out activation codes for the Surround Pro.
    
    Aug 8, 2019
19. _mattius
  Hi are you able to DM me about my serial number for the Razer Electra V2 headset's surround sound
  
  Aug 6, 2019
  2. Razer.Caziel
    Hey, bud! As much as I would like to help you out, the code generation for the Razer Surround Pro has been permanently discontinued.
    
    Aug 7, 2019
20. katame_no_shi
  Hello, i've haven't recieved any reply through email. for my razer surround pro problem, i've already DM'd you my email and my razer kraken pro V.2 serial number.
  
  Aug 1, 2019
  2. Razer.Caziel
    Already sent you a response.
    
    Aug 6, 2019
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