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Last Activity:: Jan 15, 2021 at 12:17 AM

Joined:: Mar 8, 2018

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Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:: Jan 15, 2021 at 12:17 AM

1. ejo816
  Hello, I recently bought Viper Ultimate Cyberpunk 2077 Edition with Charging Dock. I'm having an issue with international shipping like @RaceRider102 who got your reply: you can check what's actually happening with order number. So would you help me too..?
  
  To sum up,
  - Need MSDS (Material Safety Data Sheet) from Razer
  - To track down, my order number is RZUSWP1000000329173
  
  Jan 14, 2021 at 5:47 PM
2. premis
  told me to share my model and SN for the buzzing laptop charger...
  i have already sent razer support the video of the buzzing charger.
  I had to burrow my friend's high tech mic to capture the clear sound of it....
  it took me 2 hours to record it and when i finally sent it to razer.... you guys told me the batter for the laptop warranty is 1 year but charger only comes with 90 days warranty...
  
  Jan 11, 2021 at 12:07 PM
  2. premis
    i can't even write back to you... i guess i have to be number one razer fan to even write back to you.... wow
    
    Jan 11, 2021 at 12:08 PM
  3. premis
    i don't want to write my s/n and product number here... i am new to razer community... you told me to PM... can anyone direct me how i can PM this Razer.Caziel Lightbringer? so he can bring some light to my Laptop charger?
    
    Jan 11, 2021 at 12:11 PM
  4. Razer.Caziel
    Since it is a refurbished model, the warranty coverage is limited when compared to brand new units. To initiate a PM, click on my name, and hit Start a Conversation.
    
    Jan 13, 2021 at 5:23 PM
3. Buggware
  i just bought a razer kraken TE. after i followed the guide to setup my headset and instal the synapse 3 software, THX spacial audio Mixer would work for arround 30 mins or so, then it will stop working. i ran windows updates. nothing change, reinstalled the software. it works for a little while then stops again.
  
  Jan 11, 2021 at 8:05 AM
  2. Razer.Caziel
    Please send me the serial number of the headset, Windows build number, and Synapse 3 version. I would appreciate it if you can send me your Synapse 3.0 logs as well. You can use this to collect the necessary files: http://rzr.to/C2Qbo.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Jan 13, 2021 at 5:20 PM
4. KronoVang
  you replied to my post about a blade stealth and core v1. I am unable to reply because I get this message "(You have insufficient privileges to reply here."
  
  Jan 9, 2021 at 11:10 PM
  2. Razer.Caziel
    We don't allow the posting of the serial number and personal information in public threads. To initiate a PM, click on my name, and hit Start a Conversation.
    
    Jan 10, 2021 at 5:27 PM
5. ticka4201
  i just recently purchased a kraken x head set , was rubbing the code off on the bit of paper to connect it to 7.1 surround i rubbed 2 letters of how can i connect my head set now ?
  
  Dec 31, 2020
  2. Razer.Caziel
    Please send me a photo of the scratched card and the serial number of the headset, along with the email address you used to register the device.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Jan 1, 2021
6. Gromzz
  Need help Caziel or anyone. I cant pay my bill to Razer Support for fixing my laptop. Please help.
  
  Dec 31, 2020
  2. Razer.Caziel
    If you don't mind me asking, is there a problem with the payment options? In any case, please send me the ticket number so I can check things out.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Jan 1, 2021
7. PoisonousV
  Hi I can't seem to get my new viper mini serial number registered from the razer site warranty page it says it can't be found in the database, Can you please help?
  
  Dec 29, 2020
  2. Razer.Caziel
    Please send me a screenshot of the error message along with a photo of the serial number. I'll take it from there.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 30, 2020
8. dardo200
  Hi, im Dardo and i have a issue with my mouse razer mamba (wireless 16000dpi) product:RC30-013602 and product number: rz01-01360100 *Serial number removed from public view.
  i need the software to update the firmware because i have random freez (only in the mouse) and when i start my computer if i forget disconect the mouse, showme the error "Stuck Key" if desconect the mouse the computer start well.
  
  Dec 28, 2020
  2. Razer.Caziel
    Do you mind sharing a short clip detailing the issue? That way, I can better understand the severity of what you're experiencing. I'd appreciate it if you can send me the serial number via PM as well.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 30, 2020
9. PatrickZy
  Hey i recently got the Razer Kraken X headset and when i put the product number in it says invalid? im copying it straight from the box, could you help please?
  
  Dec 28, 2020
  2. Razer.Caziel
    Please send me the serial number of the headset so I can give you the correct product number.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 30, 2020
10. Chimaira92
  Serial Number Unknown in Razer DeathAdder Chroma 10000dpi 4g model. Need help,it wont registering.
  
  Dec 28, 2020
  2. Razer.Caziel
    Please send me a photo of the serial number so I can help you out. You can upload the image on GDrive and send me a shareable link.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 30, 2020
11. DaiBach99
  Tried replying to your post on the forum but it breaks whichever browser I use. It was regarding suspected failed battery in Razer Blad Advanced Mid 2019. *Removed ticket number from public view. I'm reluctant to return the laptop as I cannot be without a computer for weeks, I rely on it for my work. If there's a replacement battery I can purchase and fit myself I'd be grateful to know about it. Thanks
  
  Dec 28, 2020
  2. Razer.Caziel
    I understand that it's never a good time to part with a daily driver, but we do not sell or ship out parts for our systems.
    
    Dec 30, 2020
12. quickTOPAZUltraPink879
  Hello. Recently purchased Razer Blackshark v2 and there is no activation code for 7.1 surround sound. No scratch card in box as mentioned in other posts. What do i need to do? Thanks
  
  Dec 26, 2020
  2. Razer.Caziel
    If you have the USB variant, please install Synapse 3.0. You should have access to THX Spatial Audio via the app. PM me if you need further assistance.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 26, 2020
  3. quickTOPAZUltraPink879
    Got it. Thanks for your help!
    
    Dec 27, 2020
    
    Razer.Caziel likes this.
  4. Razer.Caziel
    Don't worry about it. Happy holidays, by the way!
    
    Dec 27, 2020
13. systembestLiverDogs461
  Hello, I recently got a Razer Blackshark v2 X, and I can't find the activation code for the 7.1 surround sound. Can you help me with that? (Edit: I sent you a PM with some more information)
  
  Dec 25, 2020
  2. Razer.Caziel
    Please check the box for a scratch card containing the activation code. If there isn't one, send me the serial number of the headset along with proof of purchase so I can submit a code generation request on your behalf.
    
    Dec 25, 2020
14. IOLITErushCeladon167
  Hello! I purchased a Razer Naga pro Wireless mouse. On Mac Os, Mojave Synapse gives the error "Please connect a razer synapse eanble device". Then I don't know what to do. Can you tell me how to solve this problem? Thank you!
  
  Dec 25, 2020
  2. Razer.Caziel
    Please note that the Razer Naga Pro is not supported on Synapse 2 for macOS. I also don't see any information on if or when support for it will be added.
    
    Dec 25, 2020
    
    IOLITErushCeladon167 likes this.
15. PM1851H06600603
  I sent you a personal message regarding activation code in my blackshark v2 X, hopefully you can reply soon
  
  Dec 24, 2020
  1. Razer.Caziel likes this.
16. CacerHolaXD
  Hello, I got a problem with my new Kraken X Lite. When I insert the code it shows this message saying that my code is invalid. Please help me!
  
  Dec 24, 2020
  2. Razer.Caziel
    The code from the scratch card highly likely expired. Please send me the serial number of the headset and a screenshot of the error message, along with a photo of the scratch card. Let's go from there.
    
    To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 25, 2020
17. heidiarch
  hello. I have noticed you are asking people to PM you when they have focus issues. I am haing this same issue. it worked fine for a two months, now all of a sudden I cant adjust focus at all (Raxer KIYO). I have uninstalled and re installed sw. I have switched USB ports (they are working for all other USB devices). everything else in advanced settings works fine. please help!
  
  Dec 21, 2020
  2. Razer.Caziel
    Please send me the serial number of your webcam. I can use that to look into firmware related solutions. To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 23, 2020
18. AC2041D11628061
  Hello, today I got my Razer Kraken X Lite headphones and at first, i entered the activation code for the 7.1 surround and all was good, but than i updated some of my drivers so i can enable bass boost in the enhanced tab in the windows sound settings, after that the surround died. I can't select any output device in the 7.1 surround sound interface, its just gray and i can't open the drop down menu. Please help.
  
  Dec 21, 2020
  2. Razer.Caziel
    You will want to reinstall the app so you can get a new HID driver for surround sound. Send me a message if the problem persists. To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 23, 2020
19. AIRFORCEJU4N
  Hello, my camera and my microphone are not working and they have not been working for a while. They did work before but out of nowhere, they stopped. On Device Manager, my camera does not show up and nor does my microphone. What can I do?
  
  Dec 18, 2020
  2. Razer.Caziel
    If they are not detected on the Device Manager, they are highly likely disconnected from the inside. That said, you can try to reset to a system restore point where everything was working. But if that doesn't help, you will have to send the laptop for repair.
    
    Send me the serial number so I can help you start a repair ticket if the problem persists. To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 19, 2020
20. zongranger
  Hello caziel..thank you for replying to my thread : I cant change my phone number.im very sorry for posting many times.Im still new to it.
  
  You were asking for my email and phone number old and new.So,Here the details
  
  *Removed from public view.
  
  Im very grateful and appreciate if you can help me.Thank You.
  
  Dec 15, 2020
  2. Razer.Caziel
    Please refrain from posting your information in public. This is a surefire way to lose access to an account. To initiate a PM, click on my name, and hit Start a Conversation.
    
    Dec 16, 2020
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