Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:: Oct 24, 2021 at 7:18 PM

1. Death_strokE
  https://insider.razer.com/index.php?threads/razer-naga-epic-chroma-wireless-turns-off-when-plugged-in.73744/
  
  hi, I have a problem with my naga epic chroma too. Actually mine is not charging in wired mode but it charging just fine when I connect it on the dock. please tell me how do i get help on this issue?. thank you.
  
  Sep 29, 2021
  2. Razer.Caziel
    This is highly likely a port issue, but have you tried switching cables yet? Either way, please send me the serial number. Let's go from there.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Oct 4, 2021
2. Qazjr
  bro so i came from the surround sound 7.1 page and i have the same problem, it says that license code has already been used....and yes i did a clean reinstallation as u told the other guy but it still gives the same error. pls help. I have a razer kraken btw which i recently bought. if u could help me it would mean the world to me :'(
  
  Sep 5, 2021
  2. Razer.Caziel
    Apologies for the late response. I caught COVID, and I just got back. If you still need help with this, please send me a screenshot of the error message, the serial number of the headset, and a photo of the scratched card.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Sep 20, 2021
3. itsthelovins
  Razer Blade 14. Brand new, just bought and installed discord. Whenever I stream game applications through steam, or screen share movies, my friends hear a very loud buzzing sound and can't hear anything. What can I do about this? Here are my specs
  
  AMD Ryzen 9 5900HX with Radeon Graphics, 3301 Mhz, 8 Core(s), 16 Logical Processor(s)
  NVIDIA GeForce RTX 3080 Laptop GPU
  THX Spatial sound
  
  Sep 1, 2021
  2. Razer.Caziel
    Apologies for the late response. I caught COVID, and I just got back. If you still need help with this, please send me the serial number of the laptop and a short clip detailing the buzzing noise on the stream.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Sep 20, 2021
4. Jomivi
  Serial: *Removed from public view.
  Request firmware update to fix stick drift.
  My controller's right joystick tracks on the vertical axis with the left joystick.
  I appreciate CAZIEL for being the only outlet I can find, but I have to bash RAZER. Why isnt firmware public?? users fend for themselve in forums to find some roundabout solution handled on individual basis by a tech.
  
  Aug 31, 2021
  2. Razer.Caziel
    Apologies for the late response. I caught COVID, and I just got back. Do you still need help with this? If so, please send me the serial number via PM.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Sep 20, 2021
5. hitcentralSkyBlue707
  I have the same issue (point 1) on my huntsman elite, as the people on this thread; https://insider.razer.com/index.php?threads/huntsman-elite-volume-wheel-skipping-levels-working-on-its-own.48446/
  
  Aug 27, 2021
  2. hitcentralSkyBlue707
    Fix; Blow hard on the media key few times...
    
    Aug 27, 2021
    
    Razer.Caziel likes this.
  3. Razer.Caziel
    Thanks for sharing the fix you found. Do let me know If it ever reoccurs so I can help you look into other possible solutions.
    
    Aug 28, 2021
6. Skoney
  This is the video showing my problem please help.
  
  https://mail.google.com/mail/u/0?ui=2&ik=929450c6fb&attid=0.1&permmsgid=msg-a:r-1290152932900399532&th=17b7b742b4a7b838&view=att&disp=safe&realattid=f_ksqyp2mx0
  
  Aug 25, 2021
  2. Razer.Caziel
    I'm getting a Temporary Error (404) when I try to open the link. Do you mind sending me a shareable link via PM instead?
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Aug 28, 2021
7. lifegeoDarkPuce575
  Hi there, I just got a new headphones and it seems not registering, it say's "There was an unexpected error. Please reload the page and try again." what would I do??
  
  Aug 18, 2021
  2. Razer.Caziel
    Is this happening on a web browser or Synapse? In any case, please send me the serial number of the headset so I can point you in the right direction.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Aug 21, 2021
8. byteCopperLARIMAR893
  I was removing my razer atheris dongle and it came apart upon removal its still under warranty im not sure if this is covered or not either way I need a dongle so any help would be appreciated plz and ty? Also now when i try to connect to my desktop with Bluetooth it connects and disconnects and says driver error thanks for your time in advance?
  
  Aug 2, 2021
  2. Razer.Caziel
    I can't guarantee that it will be covered by the warranty yet. But please send me the serial number of the mouse, along with a photo of the dongle and a copy of the proof of purchase. Let's go from there.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Aug 3, 2021
  3. byteCopperLARIMAR893
    Well I didn't think the dongle was going mean that much to me so I pitched it in the garbage! I initially purchased it for the Bluetooth aspect it offered. Proof Of purchase I don't think I kept the receipt that being said cant you look up where it was purchased with the serial number and be able to verify what I'm saying is fact? Here's the # 632020h06001228.
    
    Aug 4, 2021
  4. byteCopperLARIMAR893
    I bought it at Walmart in Vancouver WA, 98664 is the zip thanks for whatever help you can offer thanks!
    
    Aug 4, 2021
9. CosmicCobaltbestvoice956
  BUILT IN CAMERA NOT WORKING and RAZER LOGO NOT LIGHTING UP
  on razer blade 15 advance 2018
  
  Jul 31, 2021
  2. Razer.Caziel
    I can help you troubleshoot the lighting issue, but the webcam may need to be repaired. That said, do send me the serial number so I can look into firmware-related solutions before we go the RMA route.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 31, 2021
10. Cbmags
  Hi, i accidentally ruined the 7.1 surround activation code of my kraken x, the first 3 digits/letters had been damaged, can i get a new activation code? Btw i bought it online from a razer official store
  
  Jul 29, 2021
  2. Razer.Caziel
    Please send me a photo of the damaged scratch card along with the serial number of the headset. I can use those to check if you are eligible for a code generation request.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 31, 2021
11. Shadoweverside109
  Hi, i bought my Razer kraken 7.1 from someone. i cannot activate the activation code. Guess the first owner have use it. Can i use back the same activation code if already been use? Thank you.
  
  Jul 24, 2021
  2. Razer.Caziel
    That would be a no-go chief. Activation codes are a one-time use type of thing. That said, send me the serial number. There are some with surround support on Synapse. Maybe your headset is one of those models.
    
    Jul 25, 2021
12. PastelBluebizbus257
  Hi, my wolverine ultimate have vibration issue. It will disconnected everytime its vibrating, Please help.
  
  Jul 23, 2021
  2. Razer.Caziel
    I believe my colleague responded to the PM you sent. Please check your inbox.
    
    Jul 25, 2021
13. cblock911
  Hi, my razer kraken x 7.1 activation code got scratched off and I am unable to read the entire activation code. How do I get a new one please?
  
  Jul 22, 2021
  1. rushJADEMaroon711 likes this.
  2. Razer.Caziel
    Please send me the serial number, a photo of the scratched card, and a copy of the proof of purchase. I can verify if you are eligible for a code generation request using those.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 25, 2021
14. RasecGamez
  I registered my serial number on razer web, in fact, I can message customer service for the serial number and name of my product account. But I still haven't received the surround sound activation code by email. Can anyone help? Thanks
  
  Jul 11, 2021
  2. Razer.Caziel
    Please send me the serial number of your headset and the email address associate with your Razer ID. I can use those to verify the headset's model and check its registration status.
    
    Click on my name and select "Start a Conversation" to initiate a PM.
    
    Jul 12, 2021
  3. CadetGreylinkfront973
    yeah I've had the same problem with no reply either
    
    Jul 14, 2021
15. Jitteryheart87
  I also need my charge port repaired.
  What's the cost and time frame for repair? im in KS USA
  
  Jul 10, 2021
  2. Razer.Caziel
    I do not have any visibility of the fees, but I can submit a ticket on your behalf. Our Repair Team will send you an estimate from there. Do note that repairs can take up to three weeks, depending on parts availability. Please PM me the serial number of your device if you want to proceed.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 11, 2021
16. bree_c
  Hi, the 7.1 activation code got scratched off and I am unable to read the entire activation code. How do I get a new one please?
  
  Jul 7, 2021
  2. Razer.Caziel
    Please send me the serial number of your device via PM, along with the photo of the scratched card and the email address associated with your Razer ID. I can use them to verify its model and check if you are still eligible for code generation requests. For the photo, upload it via Google Drive and send me a shareable link.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 11, 2021
  3. CadetGreylinkfront973
    where even is the code anyway?
    
    Jul 14, 2021
17. PankidT
  Hello, I have some problem. Today, I just buy headphones KRAKEN X. It sends a 7.1-surround-sound license too. But after I download an application and sign up already, in part that needs to enter the license code it shows me that "License code is invalid". I never used this code or send it to someone before. How can I do?
  
  Jul 7, 2021
  2. Razer.Caziel
    Please send me the serial number of your headset along with the email address associated with your Razer ID. I can use them to verify its model. Also, include a screenshot/photo of the activation code. Save it via Google Drive or any online drive account, then paste the link to your PM.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 7, 2021
18. AQueerWithAFork
  Hi, I'm from Canada and I have my razer phone 2, I don't want to change my phone, but the USB-C plug is dead and the battery start to decline as the rome empire.
  
  How much it cost to get it fix or how much could it be to get the parts so I can do it myself, every parts are not on the web/amazon, so I can't fix it and it bother me a bit.
  
  Thanks
  
  Jul 7, 2021
  2. Razer.Caziel
    I don't have any visibility of the fees. But I can submit a ticket on your behalf if you send me the serial number of your Razer Phone 2. From there, our Repair Team can send you an estimate.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 7, 2021
19. everIcebergbox919
  Hello, I saw a thread saying that you can help with lost activation codes for the 7.1 surround. Any chance I could get the same help?
  
  Jul 3, 2021
  2. Razer.Caziel
    Yes, of course. Please send me the serial number of your headset via PM, along with the email address associated with your Razer ID. I can use those to verify the model and check if you are eligible for a code generation request.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 5, 2021
20. xxspoopy
  Hello, I read in a thread that you helped someone with their activation code with their headset for surround. I too have factory reset my pc and can no longer find the card with my activation code however I have the box that has the serial number on it. Hoping you can help me! Thanks!
  
  Jul 3, 2021
  2. Razer.Caziel
    Please send me the serial number of the headset via PM, along with the email address you used to register the device. I can use them to check its registration status, verify the model of your device and check if you are eligible for a code generation request.
    
    To initiate a PM, click on my name, then select Start a Conversation.
    
    Jul 5, 2021
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