Razer.Caziel
Last Activity:
Jan 18, 2020 at 8:34 PM
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Mar 8, 2018
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Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:
Jan 18, 2020 at 8:34 PM
    1. DJWanabana
      DJWanabana
      Hello, i can't find the product number for my Kraken X. I can't register my product.
      1. Razer.Caziel
        Razer.Caziel
        You should use the serial number. You can find it on the box that it came with and on the left cup. There is one on the headset as well, and you can consult the master guide to locate it.
        Jan 16, 2020 at 1:27 PM
    2. Jin_GONZO
      Jin_GONZO
      I'm sorry, but I can't do that. I don't know why this happened before the computer was working before formatting.
      1. Razer.Caziel
        Razer.Caziel
        You shouldn't, Microsoft is sending Win 7 to the grave soon. I found something that you can try. PM me so I can give you the guide.
        Jan 14, 2020 at 5:03 PM
    3. Corann
      Corann
      Hello, my Razor Kraken headphone's microphone will not work. It doesn't show up as an input, i have watched many tutorials, followed them correctly but it seems i don't have what they are showing.
      1. Razer.Caziel
        Razer.Caziel
        Which variant of the Razer Kraken are we working with? It's rather difficult to help you troubleshoot without knowing the model. Send over the serial number of your headset via PM. Let's go from there.
        Jan 3, 2020
    4. labonerajoseph
      labonerajoseph
      1. Razer.Caziel
        Razer.Caziel
        PM me the serial number of your keyboard so I can send over the download link for the firmware updater tool. Let's start there.
        Jan 1, 2020
    5. greatAMBER463
      greatAMBER463
      1. labonerajoseph likes this.
      2. Razer.Caziel
        Razer.Caziel
        There is a firmware update that you can try if you have a Huntsman Elite. Send me a PM should you want to give that a shot.
        Dec 31, 2019
      3. labonerajoseph
        labonerajoseph
        Same problem here.
        Dec 31, 2019
    6. codieboyle12345
      codieboyle12345
      um so i just got the razer nari and the mic was working at first and then it cut out the audio works fine but i dont know what to do
      1. Razer.Caziel
        Razer.Caziel
        Start by uninstalling the headset drivers via the device manager. If the problem persists, don't hesitate to send me a PM.
        Dec 28, 2019
    7. firstAmberspaceship246
      firstAmberspaceship246
      Hi, I tried to register the product number but it kept saying product number invalid. I did make sure I did right. Then, I have to wait for almost 4 hours just to get no answers from technical support. So maybe if I could get the solution from the community. Thanks.
      1. Razer.Caziel
        Razer.Caziel
        What Razer Device are you trying to register? Have you tried using the S/N?
        Dec 7, 2019
    8. GameRigged
      GameRigged
      Hello, my mic is not working on razer Nari. I just got the headset 2 days ago and its been off and on. I use it on discord and it saw the mic yesterday but then after a while, it cuts out. I even reinstalled razer synapse to try to get it to work.
      1. Razer.Caziel
        Razer.Caziel
        Please change the default format of the mic to FM quality via Microphone Properties<Advanced Tab<Default Format. Send me a PM if the problem persists.
        Dec 7, 2019
    9. Shaurmana
      Shaurmana
      Who knows how to send a private massage?
    10. tooE-ZY
      tooE-ZY
      The mic of my Razer Nari Ultimate stoped working and if i look it up in synapse you put sidetone to hear the mic you can hear it, so the mic isn't really broke... I need HELP! i mean even on my mom's laptop it works perfect. Please Help.
      1. Razer.Caziel
        Razer.Caziel
        Please check your privacy settings in Windows and make sure that your apps have permission to use the mic. Do send me a PM with the S/N of your headset so I can look into model-specific solutions.
        Dec 3, 2019
    11. GiovannaAssis
      GiovannaAssis
      Olá, adquiri um razer kraken pro v2 e ao cadastrar ele no site não recebi o código de ativação no e-mail, onde poderia lhe enviar as informações do produto?
      O e-mail está correto e já foi verificado.
      Também não consigo abrir o programa de configuração do fone, já instalei e desinstalei mil vezes, consegui abrir apenas a versão anterior, mas pede o numero de ativação
      1. Razer.Caziel
        Razer.Caziel
        When did you register the headset and what phone setup program are you referring to? Please PM me a screenshot of the aforementioned program so I can help you out?
        Dec 3, 2019
    12. Shaurmana
      Shaurmana
      Good day! I'm experiencing logo, camera and microphone malfunction, thermal throttling since the September softwire update. It started with a power adapter malfunction. I've been texting Razer Support.
      1. Razer.Caziel
        Razer.Caziel
        Thanks for reaching out to me. I'd like to help you out, but I'll need you to PM me the case number. I want to get a better grasp of what's already transpired. This way, we can skip all the troubleshooting that our Support Team previously provided.
        Dec 3, 2019
    13. HN1904D09605664
      HN1904D09605664
      Hello, I bought Kraken a few days ago and i did not get an activation code for surround app. Can u please help me?
      1. Razer.Caziel
        Razer.Caziel
        I sure can. However, I need you to change your name to something that's not a serial number and PM me the S/N of your headset.
        Nov 30, 2019
    14. OllsISBACK
      OllsISBACK
      Hi, I registered my razer kraken essential, but did not receive the razer surround activation code.
      1. Razer.Caziel
        Razer.Caziel
        Sorry bud, but your headset isn't eligible. Only Kraken X and Kraken 2019 users get activation codes.
        Nov 28, 2019
    15. djdhshhsdf
      djdhshhsdf
      I'm selling thunderobot products. I have a lot of Razer Kraken headphones registered on the official website. I haven't got the activation code
      Many customers ask me for activation codes. I hope you can give me some activation codes
      Looking forward to your reply at *removed email and serial numbers from public view*
      1. Razer.Caziel
        Razer.Caziel
        It doesn't work that way. You can only get 1 activation code per Razer ID. Have your customers register their own devices then have them PM me.
        Nov 22, 2019
    16. awesomeJADEDarkCoral750
      awesomeJADEDarkCoral750
      I'm trying to buy PINS for Mobile Legends but upon check-out, I did not receive any OTP. I have tried it several times. Please help
      1. Razer.Caziel
        Razer.Caziel
        Try removing prefixes or the zeroes after the country code of your mobile number in your Razer Gold profile. Better yet, send me a screenshot highlighting your phone number if your profile.
        Nov 21, 2019
    17. DeepCoffeeportalleet970
      DeepCoffeeportalleet970
      How do i get rid of stickdrift on my razer raiju utimate controller? Btw i have latest firmware and i have restarted the controller multiple times and still the problem exsists.
      1. Razer.Caziel
        Razer.Caziel
        What firmware version are you currently on? Please PM me a screenshot of that and the serial number of your controller so I can provide further assistance.
        Nov 9, 2019
    18. NyxNavee
      NyxNavee
      Having Problems with the OTP please here in the Philippine area, this is my last chance considering deleting my account here on razer if problem persists been sending OTP for like 6hrs not one arrive, support no reply
      1. Razer.Caziel
        Razer.Caziel
        Please remove any prefix or zeroes after the country code of your phone number in your Razer Gold profile. Shoot me a PM if that doesn't help.
        Nov 9, 2019
    19. bchou214
      bchou214
      Hi, my huntsman elite volume wheel isn't working properly. I've tried uninstalling it and have even tried on other computers too but it still persists. Is there a way I can fix it? I noticed it's mainly on the down wheel. When I unbinded it it started having problems. Thanks!
      1. Razer.Caziel
        Razer.Caziel
        We can try a firmware update, but I'll need you to PM me the serial number of your keyboard.
        Nov 9, 2019
    20. bestCarminespaceship764
      bestCarminespaceship764
      1. Razer.Caziel
        Razer.Caziel
        Thanks for reaching out to me. Please repair Synapse via Programs and Features. If the problem persists, shoot me a PM with your Synapse 3 logs.
        Nov 1, 2019
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