Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:: Sep 13, 2019 at 8:09 PM

1. mendax211
  Hy mate , i didn;t receive my activation code for Razer Kraken Tournament edition , how can i receive it ? my email adress it's catacatalinvesela@yahoo.com
  
  Sep 15, 2019 at 12:36 AM
2. Lateek
  Hi, I lost my 7.1 Surround Activation code. Can u give me another one please?
  
  Sep 12, 2019 at 11:49 AM
  2. Razer.Caziel
    You should find it in your email but do send me the serial number of your Razer Headset via PM so I can help you out.
    
    Sep 12, 2019 at 1:55 PM
3. rsimdobby
  Hello, would like to ask how to resolve the issue with blackwidow elite volume dial jumping up and down as well as sometimes turning by itself. I've tried reinstalling the drivers and currently have synapse 3 beta. Thank you.
  
  Aug 29, 2019
  2. Razer.Caziel
    We can try a firmware update but I'll need you to send me the serial number of your keyboard via PM.
    
    Aug 30, 2019
4. rayd89
  Hi there - writing to you as my blackwidow elite media wheel is operating sporadically - moves up and down randomly- sometimes on its own - did you have any advice?
  
  Aug 27, 2019
  2. Razer.Caziel
    First thing you'll want to do is reinstall the device drivers. If that doesn't help, send me a PM so we can try other things.
    
    Aug 27, 2019
5. xzerrayie
  HI. my Nari ultimate got crackling sound when using synapse 3 BETA, just only 2 days bought. please help thanks.
  
  Aug 12, 2019
  2. Razer.Caziel
    Do you get the same result without Synapse 3 running in the background? In any case, please send me a PM with the serial number of your headset. Let's go from there.
    
    Aug 13, 2019
    
    xzerrayie likes this.
6. bezbuksa
  Здравствуйте! Приобрел гарнитуру Razer Electra V2, зарегистрировал код, ничего не пришло. можете помочь?
  
  Aug 10, 2019
  2. Razer.Caziel
    Activation code generation for the Razer Surround Pro has been discontinued. As much as I would like to help you out, there's nothing else I can do.
    
    Aug 12, 2019
7. ichaeyoung
  can you give me activation code for electra v2?? please it sounds shitty
  
  Aug 9, 2019
  2. Razer.Caziel
    That would be a no go. Surround Pro code generation has been discontinued so I can no longer get you a new one.
    
    Aug 9, 2019
  3. ichaeyoung
    is there another way?
    
    Aug 9, 2019
  4. Razer.Caziel
    Sorry, but there isn't one. As of this time, only the Kraken X and the Kraken 2019 users get activation codes for the newer Razer 7.1 Surround software.
    
    Aug 12, 2019
8. Moujtaba
  Hi how can I get my activation code for my RAZER KRAKEN PRO V2? I already registered the product but nothing happen, please help
  
  Aug 8, 2019
  2. Razer.Caziel
    Sorry bud but we no longer give out activation codes for the Surround Pro.
    
    Aug 8, 2019
9. _mattius
  Hi are you able to DM me about my serial number for the Razer Electra V2 headset's surround sound
  
  Aug 6, 2019
  2. Razer.Caziel
    Hey, bud! As much as I would like to help you out, the code generation for the Razer Surround Pro has been permanently discontinued.
    
    Aug 7, 2019
10. katame_no_shi
  Hello, i've haven't recieved any reply through email. for my razer surround pro problem, i've already DM'd you my email and my razer kraken pro V.2 serial number.
  
  Aug 1, 2019
  2. Razer.Caziel
    Already sent you a response.
    
    Aug 6, 2019
11. katame_no_shi
  Hi, i need help for my activation for the 7.1, i have razer kraken pro V2, but my code i have through email doesn't work, in the software it says License Code is Invalid.
  
  edit: i can use the surround pro from the synapse 2.0 but in the new software from the official razer surround, it does not work, it says i need my activation code but i think i already used it when i installed it for the old 2.0 synapse.
  
  Jul 30, 2019
  2. View previous comments...
  3. Razer.Caziel
    Please send me a PM with a screenshot of the error message along with your email address and the serial number of your headset.
    
    Jul 31, 2019
    
    katame_no_shi likes this.
  4. katame_no_shi
    sent you pm, thank you. i just got off of work
    
    Jul 31, 2019
  5. ichaeyoung
    can u help me also? i have the same problem
    
    Aug 9, 2019
12. beb3ha
  Hi, I bought Razer Kraken Pro v.2 but can't get access to Razer Surround, because it requires an activation code. Where can I get it?
  
  Jul 30, 2019
  2. View previous comments...
  3. beb3ha
    Hi, I have already registered a device and waited for 48 hours. There was no activation code on my email. I have also contacted a Live Support to help me, but that (probably) accidentally send me over invalid activation code.
    
    Jul 31, 2019
  4. Razer.Caziel
    Are you getting any sort of error when using the activation code? Please send me a PM with a screenshot of that so I can help you out.
    
    Jul 31, 2019
    
    beb3ha likes this.
  5. beb3ha
    It just says 'License code is invalid'. Sent you a screenshot in a PM
    
    Jul 31, 2019
13. Nghia574
  Hello, need some help with my Razer Electra v2, didnt recieve any Activation Code for 7.1 Surround driver, neither on my package, nor after i registered my product. can u help me?
  
  Jul 30, 2019
  2. Razer.Caziel
    Please check the Spam/Junk folder of your email. If you haven't received the code via email, please send me a PM with the serial number of your headset and your email address.
    
    Jul 30, 2019
14. COLONELU69
  Hello, need some help with my Razer Electra v2, didnt recieve any Activation Code for 7.1 Surround driver, neither on my package, nor after i registered my product. can u help me?
  
  Jul 26, 2019
  2. Razer.Caziel
    I sure can! Send me these via PM so I can check whether or not a code has been generated for you:
    1. Email address:
    2. Serial number:
    3. Date of purchase:
    
    Jul 26, 2019
  3. COLONELU69
    I did
    
    Jul 27, 2019
15. arctorius22
  Hi, I wrote a private message to you, please reply as soon as possible. Thank you. have a nice day
  
  Jul 18, 2019
  2. Razer.Caziel
    Sent you a response, please check your inbox.
    
    Jul 26, 2019
16. Hassen88p
  reload razer gold with mastercard and visa (RELOAD FAILED) FIX IT PLEASE
  
  Jul 7, 2019
  2. Razer.Caziel
    Please submit a ticket with the following information at https://gold.razer.com/ticket-inbox/submit:
    
    1. Razer ID
    2. Screenshot of the payment made
    3. Time & date of the transaction
    
    Jul 8, 2019
17. aeroMidnightshare890
  Synapse V2.21.21.1 (the latest build as of this post) won't detect my Naga Chroma or Tartarus Chroma (V1)
  Synapse V2 just gives me 3 links/buttons; Register your Razer, Visit Razer Store, and View Compatible devices.
  Have Synapse V3 installed also. It register the Naga mouse, but apparently Tartarus V1 is not compatible with Synapse 3. Is there a way to revert Synapse 2 to a previous version that works?
  
  Jul 1, 2019
  2. HattoriMasanari1998
    the way it worked for me had to run windows updates all night i installed net frameworks latest software from microsoft and then uninstalled synapse. I then reinstalled 2.0 but it automatically prompts some sort of update on first launch so it still dident show my mouse in the tab on the software interface. Then i installed razer synapse 3.4.0630.06510 and my abyssus essential shows up there now.
    
    Jul 1, 2019
18. HattoriMasanari1998
  Synapse wont detect my abyssus just like many others who have the same problem with their mice not being detected I have tested most of the suggestions out there that should have worked but none have what do I do to make it detect my mouse?
  
  Jul 1, 2019
  1. aeroMidnightshare890 likes this.
19. BlastOffBronzevalley825
  Hi, My Razer Hammerhead v2 BT is not working and charging. I bought it 1 year ago. purchased date : September 9, 2018
  
  Jun 11, 2019
  2. Razer.Caziel
    Can you send me the serial number of your headset via PM so I can help you troubleshoot?
    
    Jun 12, 2019
20. AmberTURQUIOSEradio179
  Hey, I am having the popping noise coming from my Razer Nari Ultimate Headset on Game Chat only. I just received a brand new headset and I'm having the same issue, please help.
  
  May 20, 2019
  2. Razer.Caziel
    Are you getting the popping noises on both wired and wireless modes? In any case, please send me a PM with the serial number of your headset so I can look into possible firmware fixes.
    
    May 25, 2019
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