Razer.Caziel
Last Activity:
Jun 30, 2022 at 9:48 PM
Joined:
Mar 8, 2018
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Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:
Jun 30, 2022 at 9:48 PM
    1. AssanM
      AssanM
      Hello, 2 weeks ago I have been promised a replacement of the laptop.The customer support team said that it would take roughly 3 days to get the tracking number and send the replacement to me. However, it has been already more than 2 weeks since that promise.Every time I write to customer support, they answer we will update you in the next 24-48 hours. Can you help to resolve this case?
      1. Razer.Caziel
        Razer.Caziel
        That's not the kind of experience we hoped you'd have with our Support Team. Please send me the case number via PM, so I can look into what's causing the delays.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jun 8, 2022
    2. BladeCarsillian
      BladeCarsillian
      Hey there,

      I'm having a problem with my HUnteman elite that i purchased roughly 15 months ago. The sound dial skipps terribly. It feels like it always has but when you turn the dial it will jump up and down sound levels making it near impossible to control the sounds with it. I read on a forum that you may have a fix? Tried it on another computer and the same thing happens.
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of the keyboard so I can send you the firmware updater if you haven't tried that already. Do note that this could be a hardware issue, so there may be a need for us to look into your RMA options.

        To initiate a PM, click on my name, then select Start a Conversation.
        May 30, 2022
    3. Acerbangyourmom
      Acerbangyourmom
      Hello there!
      So I got my Kraken x 5 month ago. But I never understood that I had to install 7.1 surround. I installed it logged in etc. Then I got to the activation part, and it turned out i threw the box out by mistake. Ive done my research i registered but never got the activation code in my email. So I was wondering how i could get a new one.
      1. Razer.Caziel
        Razer.Caziel
        I will need a copy of the proof of purchase and the serial number of the headset so I can submit a code generation request on your behalf. You can upload the receipt on GDrive and then send me a shareable link via PM.

        To initiate a PM, click on my name, then select Start a Conversation.
        Apr 22, 2022
        Acerbangyourmom likes this.
    4. bicyclesleekAqua120
      bicyclesleekAqua120
      Hi my old sim broke and i formatted my phone i lost my ways to redeem OTP in my top ups how can i change my sim number so i can receive OTP again
      1. Razer.Caziel
        Razer.Caziel
        We'll have to submit an account migration request. Please fill these in and send them to me via PM so I can get things rolling.

        1. Full Name:
        2. Email Address:
        3. Mobile Number: (old and new)
        4. Region:
        5. Proof of Previous Transactions: (can be uploaded on GDrive)

        To initiate a PM, click on my name, then select Start a Conversation.
        Apr 12, 2022
    5. fdg1312
      fdg1312
      hello, why I didn't get the code in the box
      i have razer tiamat 2.2 v2 btw I registered the headphones on the site
      1. Razer.Caziel
        Razer.Caziel
        Please note that the Razer Tiamat 2.2 V2 is not eligible for a code for the newer 7.1 surround sound applications. It used to come with a Razer Surround Pro code, but we stopped generating those in 2019 after the app was discontinued.
        Apr 12, 2022
    6. bizvalleyYellowGreen801
      bizvalleyYellowGreen801
      Hello Good Day! I scratched the Activation Code on my Razer Blackshark V2 X too hard that it is now unreadable and I couldn't activate my 7.1 surround sound. Please help
      1. Razer.Caziel
        Razer.Caziel
        It would be my pleasure to help you get another code. Please send me the serial number of your headset and a photo of the scratched card so I can submit a code generation request on your behalf. You can upload the files on GDrive and send me a shareable link.

        To initiate a PM, click on my name, then select Start a Conversation.
        Mar 30, 2022
    7. MasUrap
      MasUrap
      hi im not able to read the activation code for my blackshark v2x, please help
      1. Razer.Caziel
        Razer.Caziel
        I'd be happy to help you out. Please send me the serial number of your headset and a photo of the scratched card so I can submit a code generation request on your behalf. You can upload the files on GDrive and send me a shareable link. I'll take it from there.

        To initiate a PM, click on my name, then select Start a Conversation.
        Mar 15, 2022
    8. jestermess
      jestermess
      Trying to send you a PM about the scroll wheel issue that many huntsman elite keyboard users are suffering from. My scroll wheel on mine was acting jittery for the past 2yr+ and I have dealt with it. But now, it just cranks the volume by itself, even without me touching it, which is unacceptable and can be damaging to my sound equipment/ears. Any ideas? Thanks mate.
      1. Razer.Caziel
        Razer.Caziel
        Do you mind sharing all the troubleshooting steps you've tried so far so I can point you in the right direction? Also, can you PM me the serial number of the keyboard to look for possible firmware-related solutions?

        To initiate a PM, click on my name, then select Start a Conversation.
        Feb 28, 2022
    9. NecroXephyr
      NecroXephyr
      hi im not able to read the activation code for my blackshark v2x, please help
      1. Razer.Caziel
        Razer.Caziel
        I can submit a code generation request on your behalf. PM me a photo of the scratched card along with the serial number of the headset so I can get that started.

        To initiate a PM, click on my name, then select Start a Conversation.
        Feb 16, 2022
    10. kenlim0607
      kenlim0607
      hi im not able to read the activation code for my blackshark v2x, please help
      1. Razer.Caziel
        Razer.Caziel
        Do you mind sending me a photo of the scratched card, along with the serial number of your headset? I can use those to submit a code generation request on your behalf.

        To initiate a PM, click on my name, then select Start a Conversation.
        Feb 10, 2022
    11. GODofGODS1383
      GODofGODS1383
      I bought the blackshark v2 x and i tried to scartch off the code for activation but i accidentally scartch off some of the code, so i can't read It any more
      1. Razer.Caziel
        Razer.Caziel
        It would be my pleasure to help you get another 7.1 Surround Sound code if you send me the serial number of the headset, along with a photo of the scratched card.

        To initiate a PM, click on my name, then select Start a Conversation.
        Feb 7, 2022
    12. bestwebRoseRed879
      bestwebRoseRed879
      Hi new here. I bought my Viper Ultimate mouse about a year and at some point my mouse button 4 n 5 stopped working. And then later I noticed that my DPI switcher button also stopped working.
      Strangely all buttons seem to be working when I turn off the synapse app and stop working as soon as I turn it on. Updated my mouse driver recently, that didn't help. Please help, thanks.
      1. Razer.Caziel
        Razer.Caziel
        I highly recommend that you perform a clean installation of the app following this guide: https://mysupport.razer.com/app/answers/detail/a_id/1708 since the mouse is working properly without it running in the background. Do shoot me a PM should the problem persist.

        To initiate a PM, click on my name, then select Start a Conversation.
        Feb 2, 2022
    13. Just_Zed
      Just_Zed
      Hello, I'm new here. I just purchased a Blackshark V2X and I accidentally scratched too hard on the activation code. Can I get a new code or something to activate the 7.1? Thank you!
      1. Razer.Caziel
        Razer.Caziel
        While there is no way to restore the damaged code, I can help you get a new one. Please send me the serial number of the headset and a photo of the scratched card. I can use those to submit a code generation request on your behalf.

        To initiate a PM, click on my name, then select Start a Conversation.
        Feb 2, 2022
    14. bicycleretroDeepGreen402
      bicycleretroDeepGreen402
      Hi,

      I just purchased a Blackshark V2x and I accidentally erased some of the fonts on the activation code for the 7.1 surround sound activation. I have the damage card... If you want proof of purchase or serial numbers I can provide it to you, just let me know where to send it. Please do help me restore the code, Looking forward to your response. Thanks!
      1. Razer.Caziel
        Razer.Caziel
        There's no way to restore the scratched code, but I can help you get a new one. Please send me the serial number of the headset and a photo of the scratched card. I can use those to submit a code generation request on your behalf.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jan 19, 2022
    15. talkurbanDarkGreen508
      talkurbanDarkGreen508
      I lost erased and then lost my card with activation code for Blackshark v2x.... I surely bought it from your official partner in Ukraine and have a proof of purchase. Please help!
    16. talkurbanDarkGreen508
      talkurbanDarkGreen508
      Hello, I just wrote a new thread and now I see your answer about accidentally erased activation code on Blackshark v2x! I have the same problem but I was such a fool to throw the damaged card away!!! I have a purchase proofe, a box, an installation guide.... Please help to restore the code, I will send you all the information if you give me your email. Thanks!
      1. Razer.Caziel
        Razer.Caziel
        I can't guarantee that we'd get another code, especially without a photo of the scratched card. But do send me the serial number and a copy of the proof of purchase. I'll take it from there.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jan 9, 2022
    17. edbBlaze
      edbBlaze
      Hi I have a razer nari ultimate .
      I have been able to get it to work maybe twice. but when i shut my pc down , and then turn it back on it doesnt recognise that it is even connected.( wired or wireless) now it doesnt work at all. I have uninstalled and reinstalled drivers ect. At this point for the money I paid for these I have been duped. I think im going to try to return and go with corsairs. At least they work.
      1. Razer.Caziel
        Razer.Caziel
        I understand how that can be frustrating. Allow me to try to turn things around. Please send me the serial number. I can use that to look into other possible solutions. I can also use that to submit a warranty claim on your behalf if necessary.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jan 9, 2022
    18. serpentstooth68
      serpentstooth68
      Is it possible to send in my Razer phone 2 to get the charging port replaced? Thanks.

      Edit: And my phone is out of warranty, I just like it and am willing to pay the repair costs.
      1. Razer.Caziel
        Razer.Caziel
        Yes, it is possible, but I do not have visibility over repair fees. That said, I can submit a repair ticket on your behalf if you send me a PM with the serial number.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jan 3, 2022
    19. Hun_Bela87
      Hun_Bela87
      1. Razer.Caziel
        Razer.Caziel
        OP didn't really go through with the case. Do send me a screenshot of your MSINFO, the serial numbers of your Razer devices, and a short description of the problem. This way, I can better understand your situation.

        To initiate a PM, click on my name, then select Start a Conversation.
        Dec 26, 2021
    20. ceeexe
      ceeexe
      hi im not able to read the activation code for my kraken x, please help
      1. Razer.Caziel
        Razer.Caziel
        Please PM me the serial number of your headset, along with a photo of the scratched card and a copy of the proof of purchase. I can use those to submit a code generation request on your behalf.

        To initiate a PM, click on my name, then select Start a Conversation.
        Dec 19, 2021
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