Razer.Caziel
Last Activity:
Jan 26, 2023 at 1:28 AM
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Mar 8, 2018
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Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:
Jan 26, 2023 at 1:28 AM
    1. Tornaddoz
      Tornaddoz
      I have a problem finding the battery for my man'o war 7.1 headset, because I can't find it for replacement.
    2. SportinSS
      SportinSS
      Howdy! I found your form post about people having issues with the volume nob on keyboards. It was back in 2019, so I hope you are still around. I have a Huntsman v2 Analog, SN PM2110F50601701, that keeps having this issue. I have a desktop here at my office I use it with, but I've also tried it on my laptop. I have 4 of these keyboards myself, and they all seem to do this in different ways.
      1. SportinSS
        SportinSS
        I have one in my office, along with a Black widow I was using before (same volume issue), and a Huntsman at my house. It happens at home as well, but I don't use it a ton. I did a firmware upgrade on my Huntsman v2 at the office, rebooted, but still does it.
        Jan 9, 2023
      2. SportinSS
        SportinSS
        I found on YouTube someone suggested using electronics cleaner to clean the nob. But I wanted to reach out to Razer I don't think these keyboards are that old. But I'm not sure what the warranty window is.

        Thanks for any help you can give me. =)
        Jan 9, 2023
    3. smartJETSkyBlue865
      smartJETSkyBlue865
      Money was debited from the bank but not showing on Razer gold. It says transaction pending. The support ticket number is *Removed from public view.. Please assist!
      1. Razer.Caziel
        Razer.Caziel
        Thanks for reaching out to me. Please note that our Razer Gold Team responded to the case and requested that you respond to their email so they can further investigate.
        Dec 7, 2022
    4. thatsaredref
      thatsaredref
      Hello,

      I placed an order with Razer.com and today the box came in. In the box was only one item yet I order a backpack and a Gaming ape 15inch laptop cover. The email I received states that the order was shipped, and both should be here today and fed ex states its only one box. Are you able to assist with this?
      1. Razer.Caziel
        Razer.Caziel
        Is this still the case? It is possible that the two products were shipped out from different warehouses, but please PM me the order number so I can further investigate.
        Dec 6, 2022
    5. Berserker327
      Berserker327
      Hey, I am trying to see if I can possibly get my phone repaired? The battery is dying pretty quickly and my charger port doesn't like to work majority of the time. What can I do and what can that run me?
      1. Razer.Caziel
        Razer.Caziel
        As much as I would like to help you out, we no longer have the parts to complete repairs for phones. You will want to reach out to your local repair shops for this.
        Nov 30, 2022
    6. ismail92Salem
      ismail92Salem
      Sorry I'm trying to buy new state mobile NC but everything time the 2 steps authentication says unknown error occurred/ server exceptions, Can you help?
      1. Razer.Caziel
        Razer.Caziel
        Oct 8, 2022
    7. Dale_Blackburn
      Dale_Blackburn
      Hello, i bought Electra V2 and i can't get an activation code for surround 7.1 The packaging and marketing said that it had this feature but now i learn it didn't! Is this a JOKE?? What kind of an company openly lies to their customers? How am i gonna get the surround feature?
      1. Razer.Caziel
        Razer.Caziel
        Please note that the Electra V2 was first released in 2017 and is now considered a legacy device. The app that came along with it, the Razer Surround Pro, has been discontinued. We no longer generate activation codes for it.
        Oct 4, 2022
    8. h7eb1-4b9tv-j4ce7-d9q7k
      h7eb1-4b9tv-j4ce7-d9q7k
      Hello. I have a problem with my synapse acc. or surround program. I lost all my access to my old mail where this profile was created. Some how i changed the password but when i want to change the mail the new generated code are sent to my lost mail. How can i fix it ?
      1. Razer.Caziel
        Razer.Caziel
        I'm afraid we'll have to put in an account recovery request, if not migration. Please send me a PM so I can submit a ticket on your behalf.

        To initiate a PM, click on my name, then select Start a Conversation.
        Aug 23, 2022
    9. LightCoralcovetechno457
      LightCoralcovetechno457
      my Razer x Pokemon wont connect to my audio app im from philippines. this is the serial number *Remove from public view.
      1. Razer.Caziel
        Razer.Caziel
        Are you referring to the Razer app for the device or a third-party audio/music playback app? In any case, please send me the serial number of the earbuds so I can look into relevant troubleshooting.

        To initiate a PM, click on my name, then select Start a Conversation.
        Aug 13, 2022
    10. RosePinkdirectboard965
      RosePinkdirectboard965
      I have a Razer phone 2. I'm having trouble with my charging port, wondering if you had any replacement parts available?
      1. Razer.Caziel
        Razer.Caziel
        We don't ship out internal parts, but I can help you submit a repair ticket should you opt to send the phone to our Repair Team. PM me the serial number if you want to go that route.

        To initiate a PM, click on my name, then select Start a Conversation.
        Aug 9, 2022
    11. xXEpikGamerXx
      xXEpikGamerXx
      Hello, I want to use the volume knob on the left to turn down volume to 0% but it's not possible. I can still hear it. Moreover the right speaker is buzzing a little bit while the knob is turned down to 0%.

      this is a copy from another post i found and it describes my issue exactly is there any fix

      using razer blackshark v2 pro btw
      1. Razer.Caziel
        Razer.Caziel
        Do you get the same results when plugging the headset into a smartphone? In any case, please send me the serial number so I can look into possible solutions.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jul 27, 2022
    12. AssanM
      AssanM
      Hello, 2 weeks ago I have been promised a replacement of the laptop.The customer support team said that it would take roughly 3 days to get the tracking number and send the replacement to me. However, it has been already more than 2 weeks since that promise.Every time I write to customer support, they answer we will update you in the next 24-48 hours. Can you help to resolve this case?
      1. Razer.Caziel
        Razer.Caziel
        That's not the kind of experience we hoped you'd have with our Support Team. Please send me the case number via PM, so I can look into what's causing the delays.

        To initiate a PM, click on my name, then select Start a Conversation.
        Jun 8, 2022
    13. BladeCarsillian
      BladeCarsillian
      Hey there,

      I'm having a problem with my HUnteman elite that i purchased roughly 15 months ago. The sound dial skipps terribly. It feels like it always has but when you turn the dial it will jump up and down sound levels making it near impossible to control the sounds with it. I read on a forum that you may have a fix? Tried it on another computer and the same thing happens.
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of the keyboard so I can send you the firmware updater if you haven't tried that already. Do note that this could be a hardware issue, so there may be a need for us to look into your RMA options.

        To initiate a PM, click on my name, then select Start a Conversation.
        May 30, 2022
    14. Acerbangyourmom
      Acerbangyourmom
      Hello there!
      So I got my Kraken x 5 month ago. But I never understood that I had to install 7.1 surround. I installed it logged in etc. Then I got to the activation part, and it turned out i threw the box out by mistake. Ive done my research i registered but never got the activation code in my email. So I was wondering how i could get a new one.
      1. Razer.Caziel
        Razer.Caziel
        I will need a copy of the proof of purchase and the serial number of the headset so I can submit a code generation request on your behalf. You can upload the receipt on GDrive and then send me a shareable link via PM.

        To initiate a PM, click on my name, then select Start a Conversation.
        Apr 22, 2022
        Acerbangyourmom likes this.
    15. bicyclesleekAqua120
      bicyclesleekAqua120
      Hi my old sim broke and i formatted my phone i lost my ways to redeem OTP in my top ups how can i change my sim number so i can receive OTP again
      1. Razer.Caziel
        Razer.Caziel
        We'll have to submit an account migration request. Please fill these in and send them to me via PM so I can get things rolling.

        1. Full Name:
        2. Email Address:
        3. Mobile Number: (old and new)
        4. Region:
        5. Proof of Previous Transactions: (can be uploaded on GDrive)

        To initiate a PM, click on my name, then select Start a Conversation.
        Apr 12, 2022
    16. fdg1312
      fdg1312
      hello, why I didn't get the code in the box
      i have razer tiamat 2.2 v2 btw I registered the headphones on the site
      1. Razer.Caziel
        Razer.Caziel
        Please note that the Razer Tiamat 2.2 V2 is not eligible for a code for the newer 7.1 surround sound applications. It used to come with a Razer Surround Pro code, but we stopped generating those in 2019 after the app was discontinued.
        Apr 12, 2022
    17. bizvalleyYellowGreen801
      bizvalleyYellowGreen801
      Hello Good Day! I scratched the Activation Code on my Razer Blackshark V2 X too hard that it is now unreadable and I couldn't activate my 7.1 surround sound. Please help
      1. Razer.Caziel
        Razer.Caziel
        It would be my pleasure to help you get another code. Please send me the serial number of your headset and a photo of the scratched card so I can submit a code generation request on your behalf. You can upload the files on GDrive and send me a shareable link.

        To initiate a PM, click on my name, then select Start a Conversation.
        Mar 30, 2022
    18. MasUrap
      MasUrap
      hi im not able to read the activation code for my blackshark v2x, please help
      1. Razer.Caziel
        Razer.Caziel
        I'd be happy to help you out. Please send me the serial number of your headset and a photo of the scratched card so I can submit a code generation request on your behalf. You can upload the files on GDrive and send me a shareable link. I'll take it from there.

        To initiate a PM, click on my name, then select Start a Conversation.
        Mar 15, 2022
    19. jestermess
      jestermess
      Trying to send you a PM about the scroll wheel issue that many huntsman elite keyboard users are suffering from. My scroll wheel on mine was acting jittery for the past 2yr+ and I have dealt with it. But now, it just cranks the volume by itself, even without me touching it, which is unacceptable and can be damaging to my sound equipment/ears. Any ideas? Thanks mate.
      1. Razer.Caziel
        Razer.Caziel
        Do you mind sharing all the troubleshooting steps you've tried so far so I can point you in the right direction? Also, can you PM me the serial number of the keyboard to look for possible firmware-related solutions?

        To initiate a PM, click on my name, then select Start a Conversation.
        Feb 28, 2022
    20. NecroXephyr
      NecroXephyr
      hi im not able to read the activation code for my blackshark v2x, please help
      1. Razer.Caziel
        Razer.Caziel
        I can submit a code generation request on your behalf. PM me a photo of the scratched card along with the serial number of the headset so I can get that started.

        To initiate a PM, click on my name, then select Start a Conversation.
        Feb 16, 2022
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