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Razer.Caziel
Last Activity:
Nov 29, 2020 at 11:09 PM
Joined:
Mar 8, 2018
Messages:
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634
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Gender:
Male

Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:
Nov 29, 2020 at 11:09 PM
    1. retrotechTimberwolf692
      retrotechTimberwolf692
      I'm having issues with my black shark v2 x microphone, in discord the headset pops up for output, but nothing is in the drop down menu for input. please help if you can
      1. Razer.Caziel
        Razer.Caziel
        Is the headset plugged into a combo port, or are you using the splitter cable? I'd appreciate it if you can send me screenshots along with the serial number via PM. For now, make sure that Discord has permission to use the mic on your App Privacy Settings.
        Oct 3, 2020
      2. retrotechTimberwolf692
        retrotechTimberwolf692
        @Razer.Caziel no, i dont have a splitter, i am using an acer laptop. discord also has permission to use the mic. do i need a splitter?
        Oct 3, 2020
      3. Razer.Caziel
        Razer.Caziel
        You won't need to use the splitter if you're on a laptop. But I will still need the screenshots sent via PM. It's rather difficult to troubleshoot blind.
        Oct 4, 2020
    2. isniffu
      isniffu
      Hey bud,
      I'm having issues with my headphones, I registered my headset and they didnt come with the activation code, now my sound keeps cracking when I play. Razers site told me to register it to receive an activation code but the only thing in the email is the serial number. pls help.pls
      1. Razer.Caziel
        Razer.Caziel
        Which Razer headset do you have? PM me the serial number so I can check for model-specific solutions.
        Oct 3, 2020
    3. EmpEAGLE
      EmpEAGLE
      I'm facing reload pending problem
      1. Razer.Caziel
        Razer.Caziel
        Oct 3, 2020
    4. thinkShimmeringBlush373
      thinkShimmeringBlush373
      hello, my razer seiren pro stopped working ever since windows 10, it works fine on other devices, i tried uninstalling it off my pc but now it doesnt even show up anymore when i plug it in, can i dm u the serial number and you can help me out with it.
      1. Razer.Caziel
        Razer.Caziel
        PM me the serial number and the build number of your Windows 10. If you're currently on version 2004, I highly recommend that you roll back to version 1909.
        Oct 3, 2020
    5. xradioFuchsiaPink939
      xradioFuchsiaPink939
      Hello. I have Razer Kraken. I bought these headphones like4 years a go. I dont know activation coe anymore. Please help.
      1. Razer.Caziel
        Razer.Caziel
        Please PM me the serial number of your headset and the email address you used to register the device so I can check if you have an existing activation code linked to your account.
        Sep 23, 2020
    6. WhIt3_5had0W
      WhIt3_5had0W
      Hello, my Baslisk scroll wheel is not working at all, It happened all of a sudden, was working fine and when i restarted my laptop its not working at all after that. Its only been 2months since i bought these and i didn't drop the mice once. A help would be great. xD
      1. Razer.Caziel
        Razer.Caziel
        Do you get the same results with and without Synapse running in the background? In any case, I highly recommend that you perform a clean installation of the app and device drivers by following this https://support.razer.com/articles/1699349771. If the problem persists, PM me the serial number of your mouse, so I can look into other possible solutions.
        Sep 22, 2020
    7. HN1829D05251861
      HN1829D05251861
      yrnho o kraken v2 pro e nao consigo conectar ao razer surround pro. esta pedindo um codigo de ativaçao no qual nao chegou ao meu e-mail ja olhei na caixa de span e a caixa principal e nao achei nda
      1. Razer.Caziel
        Razer.Caziel
        Before anything else, please change your name to something that's not a serial number for a Razer product. Send that to me via PM instead. I'll take it from there.
        Sep 22, 2020
    8. jammixx97
      jammixx97
      My Razer DeathAdder Mouse cannot both be detected in Synapse 3 or 2.0. Is there a chance that I bought a fake one? :(

      PS: I cant PM idk why
      1. Razer.Caziel
        Razer.Caziel
        If you bought it from an unauthorized reseller, then there is a good chance that is is a counterfeit. That said, I will need the serial number so I can check things out from my end.

        Are you getting any sort of error message when trying to send a PM? If so, try to use a VPN to get around it.
        Sep 22, 2020
    9. toolsthinkModeBeige737
      toolsthinkModeBeige737
      Hey Caziel. I have started a warranty return from the place I bought it from as I am in Australia. Please let me know is there is another option to fix the mouse thanks
      1. Razer.Caziel
        Razer.Caziel
        We do not allow RMA related information to be posted in public so I will need the serial number sent via PM, along with the reseller's information, if not, a proof of purchase.
        Sep 22, 2020
    10. Franktober19
      Franktober19
      Hi! Can you help me with an activation code for my headset. I have an open RMA support ticket for this.
      1. Razer.Caziel
        Razer.Caziel
        Please PM me the serial number of your headset and ticket number. I can use those to check if the device is eligible for an activation code.
        Sep 22, 2020
        Franktober19 likes this.
      2. Franktober19
        Franktober19
        Hi,

        I just PM'd you the Serial Number. Can you please check.
        Sep 23, 2020
        Razer.Caziel likes this.
    11. lukitasrock03
      lukitasrock03
      Hi! can you help me? I don´t have a code activation for kraken ultimate. I send you MP.
      1. Razer.Caziel
        Razer.Caziel
        Please PM me the serial number of your headset so I can check if it is eligible for an activation code. Let's go from there.
        Sep 20, 2020
    12. headPurplePizzazzcity129
      headPurplePizzazzcity129
      hi i was bought razer kraken x but i can not found any activation code. can you help me
      1. Razer.Caziel
        Razer.Caziel
        Sure thing. PM me the serial number of your headset and the email address you used to register. I'll take it from there.
        Sep 19, 2020
    13. JozielAn
      JozielAn
      Hi how to get my activation code Razer Electra V2 headset 7.1 gaming headset USB headset
      1. Razer.Caziel
        Razer.Caziel
        Please note that the Electra V2 is not eligible for a surround sound activation code. That said, Synapse 2.0 has built-in 7.1 support for the headset. You can download the app from here: https://www.razer.com/synapse-2.
        Sep 12, 2020
    14. XaiDaX
      XaiDaX
      Hi, I'm having some problems with my Razer Raiju Ultimate and can't seem to find any sort of support for it. Can you help me out with this problem?
      My controller constantly disconnects and reconnects from Steam and my PC as well excessive drifting. I'm not able to play any games with it as it's constantly going in and out of connection.
      1. Razer.Caziel
        Razer.Caziel
        Sure thing! Please PM me the serial number of your controller so I can look into firmware-related solutions.
        Sep 12, 2020
        XaiDaX likes this.
    15. 1727ho55o3932
      1727ho55o3932
      I have lots of questions about this somewhat and ive run into many problems and i took me forever to figure them out and most of them i still haven't and i dont want others to go through the time and energy i put in to try and do those things
      1. View previous comments...
      2. 1727ho55o3932
        1727ho55o3932
        ok Thank you for your time
        Sep 29, 2020
        Razer.Caziel likes this.
      3. Razer.Caziel
        Razer.Caziel
        It's the least that I can do. See you around!
        Oct 3, 2020
        1727ho55o3932 likes this.
      4. 1727ho55o3932
        1727ho55o3932
        ight see you
        Oct 17, 2020
        Razer.Caziel likes this.
    16. Heliotropesignsauto177
      Heliotropesignsauto177
      1. Razer.Caziel
        Razer.Caziel
        The case was forwarded to our Software Team as it involved third-party complications. Do you mind sending me a PM with the error message you are getting?
        Sep 5, 2020
    17. DeporteX
      DeporteX
      Hello, I heard you could help me out with an invalid activation code I received with the headphones I purchased.
      1. Razer.Caziel
        Razer.Caziel
        I'd be happy to help you out. Please PM me the serial number of your headset and a screenshot of the error message you get using the activation code you currently have.
        Sep 2, 2020
        DeporteX likes this.
    18. justinlyon12
      justinlyon12
      Hi, I saw on a thread you may be able to help me with an issue I'm having with my razer blade 15 Advanced (2018). My webcam says not detected when I try to use it and does no appear in device manager. Thanks in advance for any help you can provide! I tried to pm but it said "access denied"
      1. Razer.Caziel
        Razer.Caziel
        Please PM me the serial number of your RB15, along with a screenshot of your System Information. Let's go from there.

        *The access denied error is a server-side issue, and the only workaround, for now, is to use a VPN.
        Sep 1, 2020
    19. UFOGreenhomegeo847
      UFOGreenhomegeo847
      I have had start-up issues with my 2018 Razer Blade 15 Base.
      The problem is the same as another user describes, see post below.
      The laptop take 3-5 mins to boot to windows and the boot logo shows up 2 or 3 times.
      threads/razer-blade-15-advanced-2018-startup.55465/
      If you solved the problem for the other user, please can you let me know. Thanks
      1. Razer.Caziel
        Razer.Caziel
        That particular user didn't send enough log files and ended up abandoning the thread. Do send me a PM so I can help you out.
        Aug 29, 2020
    20. Deathfordeath204
      Deathfordeath204
      If you have any problems with anything Razer related, this is person that you need to go to. This dude does an amazing job and honestly deserves a reward for how nice and not rude that he is. 11/10 would want again if I had another issue with a Razer product.
      1. DeporteX and Razer.Caziel like this.
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