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Sep 23, 2020 at 4:25 PM
Mar 8, 2018
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I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:
Sep 23, 2020 at 4:25 PM
    1. Hassen88p
      reload razer gold with mastercard and visa (RELOAD FAILED) FIX IT PLEASE
      1. Razer.Caziel
        Jul 8, 2019
    2. aeroMidnightshare890
      Synapse V2.21.21.1 (the latest build as of this post) won't detect my Naga Chroma or Tartarus Chroma (V1)
      Synapse V2 just gives me 3 links/buttons; Register your Razer, Visit Razer Store, and View Compatible devices.
      Have Synapse V3 installed also. It register the Naga mouse, but apparently Tartarus V1 is not compatible with Synapse 3. Is there a way to revert Synapse 2 to a previous version that works?
      1. HattoriMasanari1998
        the way it worked for me had to run windows updates all night i installed net frameworks latest software from microsoft and then uninstalled synapse. I then reinstalled 2.0 but it automatically prompts some sort of update on first launch so it still dident show my mouse in the tab on the software interface. Then i installed razer synapse 3.4.0630.06510 and my abyssus essential shows up there now.
        Jul 1, 2019
    3. HattoriMasanari1998
      Synapse wont detect my abyssus just like many others who have the same problem with their mice not being detected I have tested most of the suggestions out there that should have worked but none have what do I do to make it detect my mouse?
      1. aeroMidnightshare890 likes this.
    4. BlastOffBronzevalley825
      Hi, My Razer Hammerhead v2 BT is not working and charging. I bought it 1 year ago. purchased date : September 9, 2018
      1. Razer.Caziel
        Can you send me the serial number of your headset via PM so I can help you troubleshoot?
        Jun 12, 2019
    5. AmberTURQUIOSEradio179
      Hey, I am having the popping noise coming from my Razer Nari Ultimate Headset on Game Chat only. I just received a brand new headset and I'm having the same issue, please help.
      1. Razer.Caziel
        Are you getting the popping noises on both wired and wireless modes? In any case, please send me a PM with the serial number of your headset so I can look into possible firmware fixes.
        May 25, 2019
    6. Keir.Wallace

      Sorry it has taken so long to reply. My son was taken into hospital on Thursday so have been there most of the time. The serial number of his controller is ZWAHAHAHA
      1. Razer.Caziel likes this.
      2. Razer.Caziel
        Responded to your PM and edited out the serial number you posted here for security purposes.
        May 25, 2019
    7. Dstroyr62
      I saw you helped a EmperorVagax with Synapse 2- 3 crashed. I am losing the "advanced settings" for my Kraken 7.1 Chroma. It will start with basic settings which I have to reenter my other settings everytime I startup. I get the installation for Faulting application path: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe and nothing else appears to happen. Any suggestions?
      1. Razer.Caziel
        Do you get the same results no matter the profile? If so, I'd try using another Razer ID to further isolate. Feel free to send me a PM should the problem persist.
        May 25, 2019
    8. MarcusLiew5401
      Hey, I need some help. I have already bought some RazerGold but its still on pending?
      1. Razer.Caziel
        If this is still the case, please send me a PM so I can help you out.
        May 25, 2019
    9. nanocell
      Hi, I have the razer nari headset and when i try and talk in discord the mic does not work. When i go into synapse and turn the sidetone to max, i can hear the mic which means it works, it just doesnt seem to work in discord.
      1. Razer.Caziel
        Can you send me a PM with the serial number of your Nari? I'd like to validate the model so I can look into firmware updates that may fix the issue.
        May 14, 2019
    10. Mendyng
      1. Mendyng
        How can I fix it?
        Apr 27, 2019
      2. Razer.Caziel
        Send me a PM with the serial number of your headset so we can start troubleshooting.
        Apr 30, 2019
        Mendyng likes this.
    11. MuisMan150
      1. Razer.Caziel
        Shoot me a PM with the serial number of your Kraken TE. I'd be happy to help you out.
        Apr 17, 2019
        pterax14 likes this.
    12. GregTheChief
      Hey I have the same Problem with the Nari Ultimate as a few other people. Sometimes only in games the sound crackles
      1. Razer.Caziel
        Can you send me the serial number of your Nari Ultimate via PM so I can look into possible firmware fixes? By the way, do you have Synapse 3 installed?
        Apr 11, 2019
    13. lgm1991
      You can't say I am hate posting when I am giving accounts on what has transpired with your customer service team. I know you are not responsible for best buy/ geek squad but you guys have also not helped me with your warranty either.
      1. Razer.Caziel
        I don't know about you but the title of your thread alone violates the House Rules. We're all for transparency here which is why I did not delete your thread but its neither constructive nor civil.
        Apr 10, 2019
    14. aeed.rt
      please help .. my mastercard and visa its didnot reload the razer gold .. its taking money and it show relaod failed and back money for my cards why .. fix that please
      1. Razer.Caziel
        Apr 4, 2019
    15. Peter0402
      Hello, I wrote a private message to you, please reply as soon as possible. Thank you.
      1. Razer.Caziel likes this.
    16. DarkRedHollow
      Hi I have the nari cracking sound issue just after leave the headset off and alon for a few weeks it just breaks on its own wow XC
      1. Razer.Caziel
        Send me a PM with the serial number of your Nari along with your Windows Build Version so we can start troubleshooting.
        Mar 30, 2019
    17. Yanidoto
      Error occured while buying mobile legends diamond
    18. Peavey_Bassman
      You requested I PM you regarding the microphone not working on my wireless headset. To help this along I am experiencing the problem when using discord. It was working and just suddenly stopped.
      1. Valpromp likes this.
      2. Mr.Mee6
        did you try to look into the settings ?
        Mar 1, 2019
      3. Valpromp
        I've been having the same issue. It worked for the first day, then stopped.
        Apr 5, 2019
    19. techCORAL138
      Hello. I want the beta fw for my raiju ultimate controller.
      1. Razer.Caziel
        Beta firmware for the Raiju Ultimate is no longer available. Do send me a PM so I can help you out.
        Feb 5, 2019
    20. Sosharp
      Hi There,
      Thanks for your message, much appreciated.
      My case number is : *deleted for security purposes*
      I have already received a kind message from support saying they are having another look at my case. So here's hoping! I'll let you know what happens with that.
      Mr Brian Lowrie
      1. Razer.Caziel
        Hey there, please send your case number via PM so I can properly document and track your ticket.
        Jan 12, 2019
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