Razer.Caziel
Last Activity:
Jun 30, 2022 at 12:32 AM
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Mar 8, 2018
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Razer.Caziel

I am the Lightbringer, Male

Staff Member

To initiate a PM, click on my name and hit "start a conversation". Dec 28, 2018

Razer.Caziel was last seen:
Jun 30, 2022 at 12:32 AM
    1. systembestLiverDogs461
      systembestLiverDogs461
      Hello, I recently got a Razer Blackshark v2 X, and I can't find the activation code for the 7.1 surround sound. Can you help me with that? (Edit: I sent you a PM with some more information)
      1. Razer.Caziel
        Razer.Caziel
        Please check the box for a scratch card containing the activation code. If there isn't one, send me the serial number of the headset along with proof of purchase so I can submit a code generation request on your behalf.
        Dec 25, 2020
    2. IOLITErushCeladon167
      IOLITErushCeladon167
      Hello! I purchased a Razer Naga pro Wireless mouse. On Mac Os, Mojave Synapse gives the error "Please connect a razer synapse eanble device". Then I don't know what to do. Can you tell me how to solve this problem? Thank you!
      1. Razer.Caziel
        Razer.Caziel
        Please note that the Razer Naga Pro is not supported on Synapse 2 for macOS. I also don't see any information on if or when support for it will be added.
        Dec 25, 2020
        IOLITErushCeladon167 likes this.
    3. randomshrapnel
      randomshrapnel
      I sent you a personal message regarding activation code in my blackshark v2 X, hopefully you can reply soon
      1. Razer.Caziel likes this.
    4. CacerHolaXD
      CacerHolaXD
      Hello, I got a problem with my new Kraken X Lite. When I insert the code it shows this message saying that my code is invalid. Please help me!
      1. Razer.Caziel
        Razer.Caziel
        The code from the scratch card highly likely expired. Please send me the serial number of the headset and a screenshot of the error message, along with a photo of the scratch card. Let's go from there.

        To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 25, 2020
    5. heidiarch
      heidiarch
      hello. I have noticed you are asking people to PM you when they have focus issues. I am haing this same issue. it worked fine for a two months, now all of a sudden I cant adjust focus at all (Raxer KIYO). I have uninstalled and re installed sw. I have switched USB ports (they are working for all other USB devices). everything else in advanced settings works fine. please help!
      1. Razer.Caziel
        Razer.Caziel
        Please send me the serial number of your webcam. I can use that to look into firmware related solutions. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 23, 2020
    6. AC2041D11628061
      AC2041D11628061
      Hello, today I got my Razer Kraken X Lite headphones and at first, i entered the activation code for the 7.1 surround and all was good, but than i updated some of my drivers so i can enable bass boost in the enhanced tab in the windows sound settings, after that the surround died. I can't select any output device in the 7.1 surround sound interface, its just gray and i can't open the drop down menu. Please help.
      1. Razer.Caziel
        Razer.Caziel
        You will want to reinstall the app so you can get a new HID driver for surround sound. Send me a message if the problem persists. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 23, 2020
    7. AIRFORCEJU4N
      AIRFORCEJU4N
      Hello, my camera and my microphone are not working and they have not been working for a while. They did work before but out of nowhere, they stopped. On Device Manager, my camera does not show up and nor does my microphone. What can I do?
      1. Razer.Caziel
        Razer.Caziel
        If they are not detected on the Device Manager, they are highly likely disconnected from the inside. That said, you can try to reset to a system restore point where everything was working. But if that doesn't help, you will have to send the laptop for repair.

        Send me the serial number so I can help you start a repair ticket if the problem persists. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 19, 2020
    8. zongranger
      zongranger
      Hello caziel..thank you for replying to my thread : I cant change my phone number.im very sorry for posting many times.Im still new to it.

      You were asking for my email and phone number old and new.So,Here the details

      *Removed from public view.

      Im very grateful and appreciate if you can help me.Thank You.
      1. Razer.Caziel
        Razer.Caziel
        Please refrain from posting your information in public. This is a surefire way to lose access to an account. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 16, 2020
    9. AzureishWhitecafepoly002
      AzureishWhitecafepoly002
      Hi. SN. *Removed from public view, issues with games atlas, red dead redemption 2, conan... every game I have bind the key som else button. I think the scroll wheel reads scrolling as I click the key many times, 2014 model reads the scrolling as 1 key click. I have onle 1 left arm and this mouse is best for 1 handed lefty;) and I do all moving, jumping and climing with this mouse.
      1. Razer.Caziel
        Razer.Caziel
        It is possible that the games are not playing well with keybinds set on Synapse. Have you done the notepad test yet? To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 16, 2020
    10. AlienGamer88
      AlienGamer88
      RZC-0948334
      PN-0017437

      Hello Caziel.. was just told to pay for my diagnostics to start the RMA process for broken lcd laptop screen, no warranty and I am unable to pay because after 18 years of PayPal I was banned for life for no good reason.. Is there any other options to pay for support except PayPal?
      1. Razer.Caziel
        Razer.Caziel
        I have limited visibility over that part of our system. Please PM me your ticket number so I can check with the team handling the case. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 16, 2020
    11. aeroWillpowerOrange859
      aeroWillpowerOrange859
      Hello , I am just order Razer DeathAdder V2 Pro and Razer Mouse Dock Chroma from Razer Canada .. But still not get anything from Razer . . Please try to help .
      1. Razer.Caziel
        Razer.Caziel
        When was the order placed? Please send me your order number if you were able to receive one. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 13, 2020
    12. Tabacco-slim
      Tabacco-slim
      Hi I saw on a pervious form, that you helped a user solve his/her battery swelling or replacement issues and i was wondering what the resolution to this problem was?
      1. Razer.Caziel
        Razer.Caziel
        More often than not, users with battery swelling issues send in their laptops to have the battery replaced. Please PM me the serial number of your device along with photos detailing the issue. This way, I can get a better grasp of the severity of the swelling.
        Dec 11, 2020
    13. geotrikala
      geotrikala
      hello !!! I have razer electra v2 ! someday the synapse didn't recognised the headphones! i contact with razer support they didn't manage to solve my problem !!! but i bought a razer usb audio enhancer . !! i have the activation code for razer surround pro !! can i use the code in 7.1 surround sound?
      1. Razer.Caziel
        Razer.Caziel
        You should be able to use any audio device with Razer Surround Pro. But before anything else, please PM me your ticket number so I can get a better understanding of the situation.
        Dec 11, 2020
      2. geotrikala
        geotrikala
        hello again ticket number?? where can i find it?
        Dec 12, 2020
      3. Razer.Caziel
        Razer.Caziel
        Our support team should have given you one via email. Send that to me via PM so I can review the case notes.
        Dec 12, 2020
    14. BaltimoreXile61
      BaltimoreXile61
      Hello!

      It was wonderful to hear from you regarding the battery issue of my laptop

      *Removed SN from public view.
      1. Razer.Caziel
        Razer.Caziel
        Please be careful where you post the serial number of your devices. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 10, 2020
    15. nhk19
      nhk19
      hello. i hope you can help me a bit.
      i got the razer kraken 7.1 v2 headset. and im gonna try to register my product. and it says the PRODUCT number is invalid?????? can you help me please?
      1. Razer.Caziel
        Razer.Caziel
        Sure thing, send me the serial number of the headset so I can give you the correct product number. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 9, 2020
    16. Byzantinesmarttalk254
      Byzantinesmarttalk254
      Hi, Can you help me please ? I just bought today original Kraken X headphones, and the 7.1 sorround sound activation code doesn't working.

      I recieve a message: "License Code is Invalid".

      I can send you a photo of everything.

      Please assist me.

      Thanks,
      Hagay
      1. Razer.Caziel
        Razer.Caziel
        I'd be happy to help you out if you send me the serial number of the headset and a screenshot of the error message, along with a photo of the scratch card. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 9, 2020
    17. Killbill1200
      Killbill1200
      Hi guys, me and my friend have a problem with our razer raiju ultimate controller hope someone can help us:

      While playing from time to time our headset start making weird robotic noises and it gets louder and louder... only way to stop it is to unplug and replug the controller... Anyone knows what can stop this from happening ?

      cheers
      1. Razer.Caziel
        Razer.Caziel
        By this, do you mean the audio output being distorted, or is the mic generating the robotic noises? In any case, please send me the serial number so I can help you troubleshoot. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 9, 2020
    18. Nals_
      Nals_
      how are you my friend? i need the new bios 1.0-4 beta if possible i have a lot of problems with the 1.03 thank you.
      1. Razer.Caziel
        Razer.Caziel
        I'm doing good, thanks for asking. Please send me the serial number of the laptop so I can give you the download link to the updater. To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 6, 2020
    19. alleyOnyxhead713
      alleyOnyxhead713
      Hello! I have an issue. I e-mailed 3 times already but still no response. Please help me with my issue thank you
      1. Razer.Caziel
        Razer.Caziel
        Could you give me more information about the issue and send me the ticket number? To initiate a PM, click on my name, and hit Start a Conversation.
        Dec 5, 2020
    20. JETPurpleHeartever337
      JETPurpleHeartever337
      because i have an activation code but it's not working
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