Razer.Xenon

Active Member

Staff Member

1. ONEPEC28
  Hi Xenon same as squidgynut. my activation code was damage. Could you help me to.
  
  Sep 16, 2021 at 7:28 AM
  2. Razer.Xenon
    Sure thing! If you're still eligible, I can submit a ticket request for one on your behalf. But before that, PM me your device's serial number, the email address linked to your Razer ID, and a photo of your activation code that was damaged. I'll need those for the ticket. Let's pick things up from there.
    
    Click my name and select "Start a Conversation" to initiate PM.
    
    Sep 18, 2021 at 4:58 PM
2. squidgynut
  Hi Xenon,
  another request for an Activation code for 7.1 Surround Sound here - the scratchy strip was damaged on arrival so I couldn't get the stuff off without damaging the code itself.
  I'd happily send you the S/N, date of purchase/proof etc but there is also no option to "Start a Conversation" here - what would you suggest?
  Thanks,
  Phil
  
  Sep 15, 2021 at 12:13 PM
  2. Razer.Xenon
    Alright! Phil, try clicking my name from this comment. A window should pop up and select "Start a Conversation" to initiate a PM. Let's pick things up from there.
    
    Sep 15, 2021 at 4:18 PM
3. FlakernYT
  xenon i cant see where i can pm u im on pc
  
  Sep 14, 2021 at 9:51 PM
  2. Razer.Xenon
    Click my name and select "Start a Conversation" to start a PM. Let's pick it up from there.
    
    Sep 14, 2021 at 10:46 PM
4. awesometrendAero509
  Sorry Xenon, I cant seem to see where we can send PM?
  
  Sep 6, 2021
  2. Razer.Xenon
    Don't worry about it. You can click on my name and select "Start a Conversation" to initiate PM. Then, let's continue our conversation from there.
    
    Sep 6, 2021
5. Marigoldstreetquick841
  did u get the massage i sent u yesterday in your pm?
  
  Sep 4, 2021
  2. Razer.Xenon
    Yes, I did get the message. Let's continue our conversation from there.
    
    Sep 4, 2021
6. Marigoldstreetquick841
  Hi! I have used the activation code for my headset on my old laptop and now the 7.1 surround sound wont let me use the same code and i am on the same account i was on in my old laptop. I need help or i need a new code. I have tried every thing i found in youtuber nothing worked
  
  Aug 31, 2021
  2. Razer.Xenon
    PM me the serial number of your headset along with the email address linked to your Razer ID. I can use those to verify the model of your device and check for any allocated code on your account.
    
    Click my name and select "Start a Conversation" to initiate PM.
    
    Sep 1, 2021
7. easyAMETHYSTSalmon391
  have a problem could you help me?
  
  I scratched the 7.1 Surround Sound activation code so hard that it was damaged
  I would like you to send me a new code pls
  
  Aug 28, 2021
  2. Razer.Xenon
    Definitely! PM me a photo of your scratched code so I can check on it. If it's beyond help and you're still eligible for code generation. I can submit a ticket for one on your behalf. I'll also need the serial number of your device, your full name, email address, and phone number.
    
    Click my name and select "Start a Conversation" to initiate PM.
    
    Aug 29, 2021
8. arvin.elemia
  I have a message for you regarding on broken scratch code. Thankyouu
  
  Aug 28, 2021
  2. Razer.Xenon
    Alright! Let me check on it first, and I'll see what I can do. Let's pick it up from there.
    
    Aug 28, 2021
    
    arvin.elemia likes this.
  3. arvin.elemia
    Okay okay thankyou
    
    Aug 29, 2021
  4. arvin.elemia
    I have already sent the details that are needed.
    
    Aug 29, 2021
9. EmD1Vi
  Hello! Same happened here, scratched too hard and a part of the code is unreadable. Sent you details in PM already!
  Would like to get the code back or generate a new one.
  
  Thanks in advance!
  
  Aug 27, 2021
  2. Razer.Xenon
    If your code is beyond recognition, and you are still eligible. I can submit a code generation ticket on your behalf. But I'll need to verify it first. Let's continue our conversation from there.
    
    Aug 28, 2021
    
    Marigoldstreetquick841 likes this.
10. George101st
  Hello, I also accidentally scratched my activation code after buying my Blackshark V2X even though I was already being careful ):. Could I get a new one? I already sent you my details!
  
  Aug 26, 2021
  2. Razer.Xenon
    I'll need to check on your message and verify the details you've sent. Let's continue from there.
    
    Aug 28, 2021
11. classicshareChestnut417
  Hi, I accidentally Scratch to Hard my activation code on my Razer KRAKEN X I'm wondering if you can help and give me the code i can Send you My Details
  
  Product Details : Razer HEADSET
  Product Name : Razer KRAKEN X
  Serial Number :
  Product Number :
  
  Aug 25, 2021
  2. Razer.Xenon
    Do send me a photo of your scratch code along with your email address linked to your Razer ID. I can use those to verify if you're still eligible for code generation and submit a ticket request on your behalf.
    
    Click my name and select "Start a Conversation" to initiate PM.
    
    Aug 25, 2021
12. infosoloBistre881
  Hi, I accidentally destroyed my activation code on my black shark v2x. I'm wondering if you can help and give me the code again this is my
  instagram: shncshnk
  I will show you the proof if you message me on my instagram or email me
  thanks I really hope this gets noticed
  
  Aug 22, 2021
  2. Razer.Xenon
    Please send me the serial number, a photo of the scratched card, and a copy of the proof of purchase. I can verify if you are eligible for a code generation request using those.
    
    Click my name and select "Start a Conversation" to initiate PM.
    
    Aug 22, 2021
13. Chengtng
  Hi i accidentally damaged my activation code, how else can i activate my headset for BlackSharkV2?
  
  Aug 22, 2021
  2. Razer.Xenon
    Please PM me your headset's serial number, a photo of the scratched card, and a copy of the proof of purchase. I can verify if you are eligible for a code generation request with the help of these.
    
    Aug 22, 2021
14. malissaok
  hello i scratched my activation code off by accident, how can i still get it back?
  
  Aug 21, 2021
  2. Razer.Xenon
    If you are still eligible, I can submit a code generation request on your behalf. PM me the serial number of your headset, a picture of the scratch code, the email address linked to your RazerID.
    
    Aug 22, 2021
15. freshDirtalley448
  Hi i scratched my scratch card to hard for the 7.1 surround sound.
  
  My details:
  
  1. Full Name:
  2. Email Address:
  3. Mobile Number:
  4. Proof of Purchase:
  
  Product Details RAZER HEADPHONES
  Product Name: RAZER BLACKSHARK V2X
  Serial number:
  Product number: RZ04-0324
  
  Aug 19, 2021
  2. Razer.Xenon
    I do believe that you are still eligible for code generation. However, I can't seem to pull up any account using the email address you've provided. Do PM me the email address associated with your Razer ID. That way, I can proceed and submit the ticket. Let's continue from there.
    
    Aug 22, 2021
16. dailyJADERedDevil796
  Hello, I lost my dongle of my razer viper ultimate. Are you able to help me to buy a Dongle? here is my Mouse serial# Charging Dock Serial#: Appreciate you response. Thank you
  
  Aug 13, 2021
  2. Razer.Xenon
    I can submit a ticket request for a spare Razer Viper Ultimate dongle if it's available in your region. PM me your mailing address so we can get the ticket started. Let's go from there.
    
    Aug 16, 2021
17. KestutisZ
  Hi, i have the Kraken X and i tried to scratch off the code but accidentally scratch off some of the code.
  Proof of purchase I dont have, because purchased at work, from another division
  Razer Kraken X Mercury
  P/N: RZ04-02890300-R3M1
  Thanks
  
  Jul 28, 2021
  2. Razer.Xenon
    As far as I know, you're still eligible for code generation. I'll PM you your case number, and let's continue from there.
    
    Aug 3, 2021
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