【HELP】The device sound is strange and there is no game sound when recording

Discussion in 'Razer Support' started by yukun1007, Sep 26, 2020.

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  1. yukun1007

    yukun1007 New Member

    This is the first Razer product I recently purchased using Blackshark V2.
    When recording with Nvidia Share (Shadow Play), there is no game sound from THX SPATIAL AUDIO
    Razer USB Sound plays game sound instead
    I'm in trouble because I can't record or broadcast
    I don't know if it's a setting error or a specification
    Please let me know if anyone knows
     
    yukun1007, Sep 26, 2020
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  2. azithro

    azithro Member

    Check:
    1-Press windows key and just start typing : "sound mixer options" and change "output"
    [ you can check your input devices from: "manage input devices " press windows key and type it ]
    2-Go to volume mixer, make sure Nvidia Container is 100% volume
    3-Open Shadow play "settings" - open "Audio" pick your desire input and click on "create a single track"
    4-Go to "device manager" make sure "Nvidia virtual audio device" is Enabled.
     
    azithro, Sep 26, 2020
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  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey azithro! Thanks for the troubleshooting steps.

    Hello yukun1007! Was everything covered? Feel free to send me a PM together with your device's serial number should you need additional assistance.
     
    Razer.Speedcr0ss, Sep 27, 2020
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  4. yukun1007

    yukun1007 New Member

    I did it according to your procedure
    Do the screenshots match the steps?
    If they match, it didn't work in my environment
     

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    yukun1007, Sep 28, 2020
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  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for the follow-up. I've replied to your PM. Let's continue from there.
     
    Razer.Speedcr0ss, Sep 30, 2020
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