14" Trackpad Physical Buttons

Discussion in 'Systems' started by syfChase, Feb 11, 2017.

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  1. Hey guys!

    I just wanted to find out for those of you who own a 14 inch model, what are your thoughts on the physical buttons? I've heard some people say they feel cheap, whereas others say they are satisfying to use. How do you feel about the physical trackpad buttons on your Blade? Do you use them, or do you use tap to touch?

    I recently got the buttons on my Blade's trackpad replaced and while the left one is functioning fine, it does feel a bit loose. It has a bit more movement compared to the right button and is much more audible when I'm bouncing my finger on it (but not pressing it). Have any of you observed this kind unevenness in your Blades buttons? Or is this inconsistency a normal occurrence?

    Apart from this niggling issue, the machine is perfect, but the small annoyance becomes a bit of a bigger one to someone with OCD.

    Thank you for your input!
     
  2. SimplyJ3sse

    SimplyJ3sse New Member

    Over time, my 2014 Blade 14's left click button became worse and worse about registering clicks. I don't know about the longevity of the switches and sensors but I didn't mind the buttons themselves. I do like the bigger buttons with softer clicks better on my current dd, an Alienware 15R3.

    Sent from my VS995 using Tapatalk
     
  3. My left button started erratically registering right now.
    I bought my laptop in November. I just sent a mail to support.
    Is this a common problem? I fear support will take my laptop for months, they're not the most responsive people in the world.
     
    SimplyJ3sse likes this.
  4. SimplyJ3sse

    SimplyJ3sse New Member

    It appears that the exact same buttons have been used since the blade's origination in 2013 and from my research with the one I used to own I think they all will eventually start doing it. You can blow out underneath with compressed air for temporary improvement, but the only thing that worked for me was simply pressing harder, even though it clicked. The harder press made a different sound when clicking, so maybe it was actually hitting the sensor?

    Sent from my VS995 using Tapatalk
     
  5. Yep, I tried with compressed air, but it's only temporary.
    Do you mean that there's no solution for this? That would be a serious deal breaker, and even more serious if Razer knows about this issue since 2013.
     
    SimplyJ3sse likes this.
  6. Thanks for your replies guys! On my Blade, the left click button stopped clicking unless I applied a high level of pressure and pushed quite hard on the button. This occured only about a month and a half after puchasing my unit, so I was able to claim the warranty and get it repaired. This left click malfunction seems to be a reoccurring problem that is shared by others.

    I think if the buttons were slightly larger and a bit more solid in their design the device would feel even more premium, but as it sits it seems to be the Achilles heel of the machine.

    Then again, better the trackpad buttons the weak point than a more important aspect of the device such as the screen or ports!
     
  7. Sorry to hear about the issue that you face, syfChase

    I would suggest that you contact our Support team at rzr.to/help and let them assist you with repairing your Blade's trackpad. It sounds defective based on what you said, and it would be best to have it sent in for repairs. Please contact them at your earliest convenience. Thank you.
     
  8. Well, it's still an important part of the device. I'm doing a lot of graphics design and front end work on-the-go these days, and I need a precise way of selecting stuff. With a flaky mechanical button that's just impossible.
     
  9. Hi Reima, thank you for your reply!

    That's what I'm a little stuck on.. the laptop was returned in this condition from repairs, so I'm not sure whether it's a defect as it works properly. It just feels loose as if its resting higher than the actuation point of the clicker, whereas the right clicker feels more sturdy and clicks the moment I press down on it. It's a small issue which I thought I would get used to, but the inconsistency still bothers me after they felt even and pleasant to use before repairs.

    Yeah I definitely get what you're referring to, I appreciate the feeling and feedback from using physical buttons when I've clicked something. By weak point, I'm referring to the buttons in a non-defective state, as they do feel a little cheap compared to the rest of the machine (at least in my experiences), but still quite tactile. The reoccurring issue with the click is understandably worrying however.
     
    Last edited: Feb 13, 2017
  10. The trackpad buttons should not be uneven, I would think it would be a defect, in all honesty. But we will have to examine this physically to determine it. Nonetheless, I would suggest that you contact us again through the RMA that you had previously, or a new case at rzr.to/help

    It would be good to have a video or some pictures ready to illustrate the issue and we will get back to you as soon as we can. If you encounter any difficulties, please feel free to let me know.
     
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