4 second screen blackouts on Razer Blade Advanced every minute.

Discussion in 'Razer Support' started by ThunderCheekz, Feb 11, 2021.

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  1. ThunderCheekz

    ThunderCheekz New Member

    I bought a mercury razer blade advanced late 2019 and recently it has started to have this problem where no matter what I am doing (running big games, working, checking emails, or taking notes for school) the screen will quickly blackout for 3/4 seconds and then resume. When I am at home or at my office and plugged into an external display, the blackout will cause my window to be inaccessible for a few minutes. I can't change the tab, open a new window, or resume my youtube videos.

    This happens weather or not I am plugged into a wall outlet, if I have peripherals plugged in, pretty much every scenario.

    I triple check every day to make sure my windows and graphics card drivers are updated. Not sure why this is happening as it has only started recently and it seems to be getting worse and more frequent.

    Has anyone had this problem? Tips, suggestions, thanks!
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    By blackout, do you mean the display turns off, or is it still lit, but you only see a black screen? It is possible that the GPU drivers are crashing, and it takes 3 to 4 seconds of the blackout to reboot. In any case, please send me the serial number of your laptop and a screenshot of your MSINFO32. Let's go from there.

    *Thread locked to curb the conversation to PMs.
     
    AlpyZzz likes this.
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