4K OLED Touch Screen Driver missing (HID compliant touch screen driver) | Razer Insider

4K OLED Touch Screen Driver missing (HID compliant touch screen driver)

  • 19 July 2022
  • 4 replies
  • 169 views
G
My laptop touch screen (Razer 15 Advanced 2021 3080 4K OLED TouchScreen) has stopped working... the display works but the touch screen does not. Does anyone else have the drivers for the 4K OLED 60hz touch screen from the 2021 model?

  • Razer Blade 15” Advanced (2021) | RZ09-0409C

I would really appreciate it if someone could give me a download link. All I can find on support is a link to upgrade the bios... and a link to the pdf of the installation instructions... but no drivers.

I've tried doing a factory reset and confirmed that the intel driver and support assistant was installed properly
This topic has been closed for comments

4 Replies

Razer.Zionzedd
Userlevel 7
Hi @GOGreenpulsecove228,

I can start a case and forward it to the Software Team so they can help you with getting the HID touchscreen driver. Please PM me the serial number through PM so I can validate the model and kickstart a case.

*Thread unlocked as requested by @GOGreenpulsecove228
N
GOGreenpulsecove228
My laptop touch screen (Razer 15 Advanced 2021 3080 4K OLED TouchScreen) has stopped working... the display works but the touch screen does not. Does anyone else have the drivers for the 4K OLED 60hz touch screen from the 2021 model?

  • Razer Blade 15” Advanced (2021) | RZ09-0409C

I would really appreciate it if someone could give me a download link. All I can find on support is a link to upgrade the bios... and a link to the pdf of the installation instructions... but no drivers.

I've tried doing a factory reset and confirmed that the intel driver and support assistant was installed properly


I'm having the exact same issue. Did you ever find the drivers? Any help/advice is appreciated.
G
nullseg
I'm having the exact same issue. Did you ever find the drivers? Any help/advice is appreciated.

I did, razer sent them to me after I opened a case. They didn't work.
I had to send the laptop back, they said there was a hardware issue, and sent me a new laptop -- not an oled touch screen, but the top line one that's currently on sale.
I just sent *that* one back yesterday because it has a dead pixel.
N
Thanks for the quick response. I did send a message to Zionzedd in hopes of some solution.
CookiesCookie settings