7.1 Surround Sound Software Issue | Razer Insider

7.1 Surround Sound Software Issue

  • 8 October 2021
  • 1 reply
  • 7 views
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A few days ago, I was gonna get on my PC, but had to unplug my Razer Kraken 7.1 Surround Sound headset before I turned it on. Then I turned on my PC and plugged it in. I usually just keep it plugged in. To my surprise, I was getting audio rendering issues, and the 7.1 Surround Sound software started to bug out. I tried to reinstall it, and now I don't have any option for the 7.1 Surround Sound, like I did before.

Does anyone have a solution to this? I've tried to update and reinstall drivers several times, and searched up many times for any known fixes, but to no avail.

Thanks for any help I get.

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1 Reply

Razer.Speedcr0ss
Userlevel 7
NotOnii
A few days ago, I was gonna get on my PC, but had to unplug my Razer Kraken 7.1 Surround Sound headset before I turned it on. Then I turned on my PC and plugged it in. I usually just keep it plugged in. To my surprise, I was getting audio rendering issues, and the 7.1 Surround Sound software started to bug out. I tried to reinstall it, and now I don't have any option for the 7.1 Surround Sound, like I did before.

Does anyone have a solution to this? I've tried to update and reinstall drivers several times, and searched up many times for any known fixes, but to no avail.

Thanks for any help I get.



Please try retrieving the legacy driver from your computer through the Windows device manager by following the steps from this link. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I'll be locking this thread to curb our conversation privately.
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