A letter to Mr Tan about the current lack of communication from fans.

Discussion in 'General Discussion' started by matthewbayes, Jan 17, 2018.

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  1. kajira

    kajira Mother of Gaming

    That's because unhappy people speak far louder than happy people. Hardly anyone ever logs in here and says, "Hey I got my X product and I just love it so much!!" No, what happens is someone gets something they either didn't fully understand the functionality and expected it to do something it can't or they received a lemon and need to RMA the product to get a new one. Those people want *Everyone* to know what went wrong and they will tell absolutely anyone who's willing to listen.

    If you go looking for reviews where people have good things to say you'll find them, but those who are unhappy will always post more often and with more fervor than those who are satisfied.

    To this specifically: I think the communication on Insider is just about as good as it can be, consider all of us mods are just volunteers and not Razer employees. The only two people who are here regularly are Razer|WolfPack and Razer|Gwynbleidd that are actual Razer employees. So, it's not exactly their job to reply and attempt to communicate other than the announcements that they do. The daily maintenance and clean-up is left to us mods. As I mentioned, we're volunteers, so it's not like we have any information to give. That's why we keep trying to tell people that Razer Insider is a social community, not a support community. Don't ever expect support here. So, in-so-far as what WolfPack and Gwynbleidd CAN share with us, I think they do a superior job. :)

    @mltan - Thanks for stopping by, it's always great to see you around here!!
  2. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    *looks at post history*

    *cries in a corner*

    eugenex6o4, Aplape, Gldntmpr and 8 others like this.
  3. Eishun

    Eishun New Member

    Just a question, but is there any razer staff assigned to/active in zVault section? I've been making and watching threads in there and i rarely see a razer staff post.

    all i want to ask is whether indonesia will ever be eligible to redeem zSilver. Any chance you pass that question up to ppl at zvault?

  4. Razer.WolfPack

    Razer.WolfPack Community Specialist Staff Member

    A fiend who delves into the deepest abyss to bring us the best Chroma and Synapse updates.

    I'd say you're a champ ;)
  5. PT.Singer

    PT.Singer Jedi Master VANGUARD

    I remember, @RazerThe_Fiend. I remember.
    Arelmunda likes this.
  6. FiszPL

    FiszPL Well-Known Member

    I'm not talking about Insider mods - you're doing your job well ;) Also I don't have anything to WolfPack, Gwynbleidd, RazerThe_Fiend and other Razer "Oficial Staff" people (which I have not mentioned, because of my bad memory :stuck_out_tongue_winking_eye:).

    It's just my observation/opinion about recent events - for example zVault downtime. No information about service status for a few hours. All that was needed, was some shout announcement at the top of Insider (red colored, so everyone will see it) "sorry, we're experiencing some issues/downtime with the service, we're aware of it, and we're fixing it".

    And it will be great for both sides - for Insider users, because they know, that there is something wrong, and it's fixed, and for Razer staff/Insider mods, because they don't have to cleanup all the mess (spam messages or kids whining "why I cannot get my free rewards, zSilver etc").
    H00dy likes this.
  7. klaus-l

    klaus-l Member

    An official statement of a CEO is really remarkable !

    I fully agree with Mr. Tan's strategy to focus on high quality, best technology, design and engineering.
    That's why I came to Razer products.

    As mentioned in other threads, hardware, I got, is doing fine.
    BUT, the driver software (Synapse 2+3) is far away from beeing "best". A company that claims high quality, should never deliver hardware with beta-drivers or drivers that lack stability and functionality, like this peace of "junk-programming"

    As a new customer, having switched from Logitech to Razer, I am fairly disappointed with Razer's performance and refrain purchasing further products at this time. I hope, that problems will be fixed soon, and further developments will never be affected by such bad product management.
    FiszPL likes this.
  8. Arelmunda

    Arelmunda Well-Known Member

    LOL :D I immediately thought of you when I read Kajira's comment.
  9. FiszPL

    FiszPL Well-Known Member

    Unfortunatelly most of IT companies are junk-programming now. And I'm really afraid of all "Software Defined" approach.
    klaus-l likes this.
  10. Joikansai

    Joikansai Well-Known Member VANGUARD

    Last edited: Jan 25, 2018
    FiszPL likes this.
  11. Cadettiny

    Cadettiny New Member

    I didn't know where to post or ask but when I signed on I couldn't change my ID name. anyone know how to because it said from then on I wouldn't be able to :slightly_sad:

    don't worry found it ahaha XD
    Last edited by a moderator: Jan 26, 2018
  12. kajira

    kajira Mother of Gaming

    along with @RazerThe_Fiend - I could be mistaken, but I didn't think that social media were their prime jobs, but rather that they were some of the few employees who cared about their projects and would stop by to help out when needed. I just didn't think that replying here and dealing with the masses was in their job description - which I know it is for WolfPack and Gwynbleidd. hehehe

    But don't feel left out you all - it's because of folks like you that people here get some of the best answers, and I know it's truly appreciated!! I have lots of love for all the employees who take time out of their busy schedules to stop by and help people here. :)
    eugenex6o4 and Arelmunda like this.
  13. R3AP3R

    R3AP3R Active Member

    I really want to say I am satisfy with the customer support, but I can't. It's far from satisfaction. My shipment has been hold up at custom for a week now. At first, they said I just need to wait and Razer will sort it out. And second time I contacted them, they still give me the same answer. So I waited until yesterday, I contacted the support again for the third time. All of the sudden they ask me to settle this issue on my own. I already paid for the gear, and now I have to go through all the tedious work to get the gear.

    They could have told me earlier rather than just do nothing. This is a very bad online shopping experience for me. I expect to sit at home and wait for the gear to arrive, not to receive order from someone that in order to get this, I need to go here, do this, then go there, do that...

    There are distributors in my country selling those gear at 20% off and I can get those right away without hassle. Yet I choose to buy from Razer Store and this is the support you give me? I am really disappointed!
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