Activating and deactiving | Razer Insider

Activating and deactiving

  • 9 January 2020
  • 4 replies
  • 1 view
V
Cortex keeps starting up the booster and then shutting off while just sitting on my desktop without running anything
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4 Replies

Nancy8975
venturecampCorn677
Cortex keeps starting up the booster and then shutting off while just sitting on my desktop without running anything

Sorry to hear what you encountered.

To analyze the cause of this issue, we need your help getting some logs for investigation.

Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed.

Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum.

Thank you in advance for your help.
V
https://drive.google.com/file/d/1H-Dr1A4ZNFcqmCKe3jo121C3ub_GTGFP/view?usp=sharing
V
well the issue appears to be it keeps thinking battle field 5 is running when it is not, i have 2 hours played on origin and cortex says 4.5 hours. how do i stop it from thinking its running?
Nancy8975
venturecampCorn677
well the issue appears to be it keeps thinking battle field 5 is running when it is not, i have 2 hours played on origin and cortex says 4.5 hours. how do i stop it from thinking its running?

We have analyzed the logs but everything seems to be working the way it should be. And we tried to reproduce this issue, but failed.

Considering this situation, we suggest you to close Razer Cortex when this issue happens again. Then go to Task Manager >> Processes to see if there is a process named "bfv.exe " starting and stopping itself. If this is the case, please try to repair the game or your origin client, or you can try reinstalling the game to see how it works.

Please keep us posted on the result.

Thanks.
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