After 12 days NO NEWS about my Ornata

Discussion in 'General Discussion' started by Amuro69Rey, Feb 15, 2018.

Thread Status:
Not open for further replies.
  1. Amuro69Rey

    Amuro69Rey New Member

    Very bad warranty service, after 12 days i'm still waiting news about the replacement of my Ornata Chroma with a very big HW fault and in warranty till April 2019 !
    Sorry but is not acceptable ! for a so priced HW, NOT ACCEPTABLE
    Till today again no one can tell me if the replacement is present or NOT ! How is it possible after 12 days ?
    I demand an official and concrete answer from some of Razer's support manager

    Luca A.
     
    91xoL and pancholr like this.
  2. amenpray

    amenpray New Member

    i exchange my broken steelseries keyboard (under warranty) and waited for a month. the keyboard cost around 200 usd. yet some guy waited for 12 days and demands a royal decree for his 90 usd keyboard. you are not entitled
     
    Last edited: Feb 15, 2018
    Predator5 likes this.
  3. Neco2510

    Neco2510 Member

    Good luck with your "demands" especially since this isn't a support forum.
     
    Predator5 likes this.
  4. Hey dude, first things first, calm down a bit, no need to be rude at each other. It's alright to be annoyed, but do consider that their support might be busy due to high traffic etc. I think a lot of us do agree that Razer need to improve on their support. I myself wrote a giant thread on it https://insider.razerzone.com/index.php?threads/razer-support-not-responsive.30656/#post-419872 in which my case was dragged for over 2.5 months and the Staff told me I would get a reply within 24 hours, which has since been a week and still yet to receive any information. However, I'll help you tag 2 staff here, which I've seen being really helpful and kind to our members. They're really helpful so I think if you let them know your issues they'll be able to help you out! They're are really good people, so please be polite to them. @Razer.WolfPack @RazerGwynbleidd Alternatively, try contacting their online web support so you can ask them to check on your case details. I don't think they have a phone support (At least that's what I've been told)
     
    DonPepe likes this.
  5. H00dy

    H00dy Well-Known Member

    @amenpray

    You better clear some words and do it fast, if don't want to get warned for so kind opinion on our impatient colleague.
     
    Ekstrakt11 likes this.
  6. amenpray

    amenpray New Member

    recently im a bit salty when some people come here and demand things like they are entitled. like the idiots who bark for free shipping on zsilver redemption. i rather be warned for standing up for razer than being a demanding fool.
     
    Venour and Predator5 like this.
  7. Although I do agree with you about people being demanding over something they get for free, this is a different scenario. No matter the reason, we should all be respectful, and I think a paying customer that is paying a premium price should deserve the level of premium support. I've always been considerate and understanding towards support, yes they can be busy, but I'm saying this from my own experience. There are some nice supports, but Razer support needs improvement. I've had my own case dragged for 2.5 months, followed every instructions only to be told it's my fault. (https://insider.razerzone.com/index.php?threads/razer-support-not-responsive.30656/#post-419872) Razer also has a 1 star rating (The lowest possible) on trust pilot (https://www.trustpilot.com/review/www.razerzone.com) and I've seen lots of complaints on this forum itself. That's why I recommend trying to contact the 2 support staff as I've seen them help countless people on this forum solve their issues and they are just awesome people.
     
  8. amenpray

    amenpray New Member

    As i stated before, i used a steelseries keyboard and now im using corsair k95 platinum. All the other brands also have this problem on warranty claim. razer is not the only company with that problem.

    ornata is not premium price tho, a blackwidow would've been a premium. heck i used a premium and i still have patience to wait for nearly 2 months. 12 days?? he could have ask nicely tho
     
  9. coolYaleBlueclub124

    coolYaleBlueclub124 New Member

    Such violent responses, the dude is just worried about his stuff,no need to be so rude . Having to wait so much after buying something you really wanted sucks, No matter how much it costs
     
  10. amenpray

    amenpray New Member

    violent response for a violent demand. end of story
     
  11. coolYaleBlueclub124

    coolYaleBlueclub124 New Member

    Was his demand agressive towards any of you? he is just angry at the costumer services. If you dont work at it there is no reason to be angry at . funny thing am going out right now to buy my razer ornata chroma
     
  12. amenpray

    amenpray New Member

    have a read at why i'm salty. previous response. sorry tho, not mad at any of you. just mad at demanding people.
     
  13. NotThisAgain

    NotThisAgain Active Member

    Well, here you are still having trouble, while my issue is solved with 100% satisfaction. The only difference that I see is the approach, I asked nice and calm with respect for some help with an issue. We posted our issues on the 7th, I received my products today. You are brash and demanding and very impatient and you are not getting anywhere with your issue. Sometimes you get what you give, pass the salt get the salt, nobody like a salty person or dealing with them so you get put to the bottom and they get to you when they feel up to the BS. Try a bit of sugar, spice and all things nice, I guarantee it works much better.

    Have a NICE DAY :)
     
    kajira likes this.
  14. Jenjar

    Jenjar Well-Known Member VANGUARD

    Did you ship it 12 days ago?
    Depending on where you live it might take a while to get to them and then back to you. They only use standard shipping unless you pay for the express (If you even can do that for RMA's), normally that takes around a week or so plus weekends.
     
  15. coolYaleBlueclub124

    coolYaleBlueclub124 New Member

    In other news just bought mine!! , few minutes away from opening it!! Hope i dont have problems with it like this guy hahahahaha
     
  16. Amuro69Rey

    Amuro69Rey New Member

    OK tks for your opinion, for me is not a GOOD warranty service

    I know but is a Razer forum we speak abaiout Razer, ALL aspect of Razer and we don't have to speak only with GOOD WORD bvercause i like it ...

    Tks for your case but for you it0s OK a warranty service like 2/3 month to wait for a replacment ? For me NO ! I leve in Italy and sure a warranty so long is NOT a warranty service, sorry is a my opinion, you don't llike it OK
     
    Last edited by a moderator: Feb 20, 2018
  17. Seraphon

    Seraphon New Member

    Just be patient. It can take a while to get things processed. You need to account for travel time as well so just hang in there i'm sure they will get to you soon.
     
  18. Joikansai

    Joikansai Well-Known Member VANGUARD

    You want better warranty service? buy things on physical store not online. There you can meet the service manager or even shop owner if you want. Poeple bought even over €4000 laptops from them and I rarely heard someone want to speak with support manager and officials answer here, this is not support forum. Your Best way is contacting your CS for the progress, cannot wait? Call them in Hamburg (EU office).
     
  19. MaximumBunny

    MaximumBunny Well-Known Member

    It's all random. Sometimes it's fast, sometimes it's slow. I had needed replacement screws from coolermaster and they spent 3 months sending me the wrong ones. When I gave up and bought something else I got the right ones in the mail randomly.

    And to put that into perspective, I'm in California and so is that office. I couldn't imagine cross-continent warranty services either way though given that shipping costs more than the items. The logistics of a company like Razer must be complete insanity.

    You don't have to agree that it's okay (angry customers are always right, right?), but they do a better job than most companies is what my point is. As a rule of thumb you should always have backups available of every important hardware. Never rely on just 1 item.
     
  20. kajira

    kajira Mother of Gaming

    Please do keep in mind that if you sent your item in for an RMA they are not going to tell you that they received it and they're not going to tell you if they're repairing the unit or replacing the unit -- However, when they put the item back in the mail you should receive and e-mail letting you know that it has been picked up by the shipping company with a link to track the package. (basically, it works the same as if it were a new purchase in that regard)

    As it has been mentioned previously, you can assume that mailing the item in will take 4-7 days, give them at least 4-5 days time to test the broken product and determine how they need to handle your case and then you will still need another 4-7 days for the return shipping back to you. In all fairness that's at least a 3 week turnaround from the time you drop it in the mail to the time you have a new one in your hand.

    So yeah, it's all about patience...
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >