Very bad warranty service, after 12 days i'm still waiting news about the replacement of my Ornata Chroma with a very big HW fault and in warranty till April 2019 ! Sorry but is not acceptable ! for a so priced HW, NOT ACCEPTABLE Till today again no one can tell me if the replacement is present or NOT ! How is it possible after 12 days ? I demand an official and concrete answer from some of Razer's support manager Luca A.