Ambient Awareness stop working on Cynosa V2/Synapse 3 | Razer Insider

Ambient Awareness stop working on Cynosa V2/Synapse 3

  • 31 October 2022
  • 5 replies
  • 101 views
S
Hi, I don't know if this is a coincidence or a problem that started with Synapse version 3.7.1015.100615 (10/28/2022), but since this update I can no longer use the Ambient Awareness effect. I read on forums a possible solution with Nvidia graphics card drivers and 3D settings but I have a Radeon RX580. My keyboard is a Cynosa V2 and all other effects seem to work.
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5 Replies

Razer.Speedcr0ss
Userlevel 7
Sylvman
Hi, I don't know if this is a coincidence or a problem that started with Synapse version 3.7.1015.100615 (10/28/2022), but since this update I can no longer use the Ambient Awareness effect. I read on forums a possible solution with Nvidia graphics card drivers and 3D settings but I have a Radeon RX580. My keyboard is a Cynosa V2 and all other effects seem to work.


Can you send me a sample clip, including your computer's Synapse 3.0 logs? Save the files via any online drive account, then paste the shareable link in your PM so I can kick-start an investigation or click this link.
S
Thank you for your help, I send you a private message.
Razer.Speedcr0ss
Userlevel 7
Sylvman
Thank you for your help, I send you a private message.


You're welcome! I replied to your message privately. Thanks.
S
I just installed the latest version of Synapse V3 (3.7.1103.110716) and everything seems to work again.

Good job, thanks to all the Razer support team, see you soon.
Razer.Speedcr0ss
Userlevel 7
Sylvman
I just installed the latest version of Synapse V3 (3.7.1103.110716) and everything seems to work again.

Good job, thanks to all the Razer support team, see you soon.


That's good to hear. Don't hesitate to send me a ping should you need additional assistance!
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