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Discussion in 'General Discussion' started by Min-Liang Tan, Dec 16, 2014.
Yep did that. Thanks for the suggestion.
Not sure if I'm understanding... "Not everyone can have one"?
I'm pretty sure the original poster means "not everyone will get one through the Razer|Insider special event" -- not that there are people who will never ever get one, even after retail release. Anyone who cares to purchase one after retail release will have that chance. (assuming it's a country that Razer normally ships to)
Ahhh, gotcha. Thanks for the clarification! Although I think that's kinda the point .
On a side note... perhaps to prevent posts that could be misunderstood, maybe suggestions for new systems should be added to posts (a.k.a. justification). Just like Jefferson said: "...it is the right of the people to alter or to abolish it, and to institute new government..." (Declaration of Independence). This way feedback can be even more helpful!
It's not just the deals and giveaways that makes Razer a special company. It's the quality of your products and the Heart of Gamers for Gamers that makes you guys special. Don't let the negativity of the insiders disgruntled behavior discourage the passion or the drive you have for all Gamers. I can see why a lot of people are mad, but it seems like to me that some of the insiders don't understand that these are special promotions that are gifts to the Razer Community. You guys aren't playing games with us or toying with us rather, you are trying to give back to a community who are hard to please, apparently. What consumer isn't though? I know that you said that the first five thousand Nabu was a test run and I'm sure got hard data on supply and demand for the product, but the first night of the launch I looked at it as an opportunity to be one of the very first ones to own a Nabu. That made me feel special enough whether I got it or not. It was a competitive grab for the Nabu, but not everyone can walk away a winner it's just not possible to please everyone. When I first got in to Razer it was with the Razer Sabertooth Controller. I searched for weeks to find the right controller and I decided to go with you guys and give it a shot. After I got it I fell in love with the design and responsive button feedback the controller offered. One night my puppy chewed up my cable for my controller. I was so mad and frustrated, because I knew that I would have to pay a service fee to have a new cable. I contacted the support system and they told me they would send me a cable for free at no charge to me. Maybe that didn't mean a lot to you guys sending me that cable, but it meant so much to me because I saw a company who cared about the gamer. Ever since then I buy all my gaming gear from you guys. I would rather throw down more money in your pockets to have quality merchandise and customer service like that than I would pay for cheaper gaming equipment who just want my money and couldn't care less about how pleased I am with my products. You guys have regular giveaways, not just annual, that reward us for just being a part of your community. I don't know of many gaming companies that do that, do you? My point is you have something great here in the community and in your products. Don't let some negative people discourage you from being awesome.
So, Thank You Razer
We love the Insider, when it was just for hardcore fans. The problem was opening up to the public. However I believe this can be redeemed, not by any give aways or anything. But simply adding a new section to the forum dedicated to the originals on insiders. That only allows the originally selected group of people to view/post. Therefore a lack of better words "pick and choose your battles".
However this is a forum and like many other forums. There will always be those people that feel entitled to everything. I support you Min and I know I'm not the only one.
Regarding the Nabu incidents. There will always be people, that throw tantrums because they missed out. This is inevitable.
The idea of a sale is great. Is Insider still closed, or is it open for everyone to sign up yet?
I am guilty of joining the community in an effort to secure the opportunity to purchase a Nabu. I have watched, waited, registered and failed to secure a device in wave 2. I think I didn't pay enough attention to the postings, because my interpretation was that if I received an the email all I had to do was claim my opportunity to purchase a unit. Perhaps I missed the stats or perhaps the stats were not there to be missed. My only advice is prepare me for what my chances are then it won't sting so much when I can't successfully purchase a Nabu.
I really like the idea of special access, I love it! About the Nabu, the timing is horrible for those of us who have daytime jobs. We can't get in on the special. I got the email for the link to order when I was at work and couldn't. A little frustrating, yes.
As someone who dreams of owning a Razer Blade but currently can only afford the two Razer products I proudly-own, the Ouroboros and Manticor. I would ask that you consider those of us who are major fans but don't have the time to be on Insider 24-7, really active on social media ALL the time. I joined Insider for exactly this reason and browse more then I post, more because I don't feel like I have anything to contribute to many of the threads but I do enjoy seeing the diversity of opinion, professions and people here on Insider. Just don't be too narrow in defining your hardcore fans, please I promote Razer to everyone I know even though I can't afford much of what you currently-sell!
As much as it may come across as "elitist" I think this is a really neat idea. A place for those who have been deemed the truly "hardcore" by Razer staff standards, whatever that may mean. Though, I think the "vibe" we had going on here during closed beta was outstanding. It was very driven by the Razer products and the people who are passionate about Razer as a company. The people who felt like being invited was truly a privilege and were legitimately in awe that they received the invite.
I once told @Razer|Technokat that messaging with him was an awesome thing for me. Some people have stars in their eyes for celebrities, movie stars, musicians... for me, I'm totally awestruck by the people who are lucky enough to staff my favorite gaming companies, peripheral companies, etc.Getting to know the staff here has been wonderful for me, I absolutely love it!! (yeah, I know I'm weird. lol)
But, back to the topic at hand, maybe it's not such a bad idea to have a large majority of the forums here be open to anyone, everyone and the public and then have another section for a select group that Razer feels has earned admittance. (whether it be from helpful/insightful posting, support/likes from the community, continued beta testing, development assistance, owning significant products or whatever else they deem appropriate)
It also gives Razer the option to put certain specials and/or offers to either the open/public area or to the "hardcore" area, depending on what it is and why they're offering it. It's interesting to consider, at least.
To quote Monty Python .. "and now for something completely different!"
I haven't seen anything saying that Razer|Insider was officially launched or out of beta, so as far as I'm aware we're still in the open beta where anyone/everyone can sign up and join.
I think it's a really good idea. That can be used also for check that all things are ok before eventually retail sells problems of any nature.
Here is my two cents on the issue stated by Min Liang-
1) Razer Insider is a strong platform to build product evangelists and advocates. Hence bypassing this platform to go straight to retail isn't ideal as it risks alienating current fans and bypassing potential future ones. Online product reviews are good, but word of mouth from users on the ground is important too
2) On the issue of upset fans, you can't please everyone. Not everyone who wants a nabu (or any other razer product for that matter) is going to be able to get their hands on the early release/ special Insider price due to basic market economics of demand outstripping supply, especially for a yet to be commercially launched highly hyped product at a special price
3) Qualification - find a middle ground between those that own razer products and those that are active on this forum, perhaps by assigning a weightage to each of the factors mentioned in this thread (for example: ownership of razer products is worth 50%, participation on forum 50%). Razer Insider uses our Razer ID which is linked to our synapse accounts and it should be easy for your team to find out who are existing Razer customers. Regarding posting on the forum, I believe there are many like myself who enjoy reading the posts but are not active in replying or joining the discussion. I think this may help somewhat alleviate the situation of having users who participate for the sake of chalking up post counts, but I agree it isn't foolproof
Anyway, I personally think that Razer is doing a good job with releasing exciting new products. Just try to launch the Nabu (and other upcoming stuff) in other markets (like Singapore) soon.
Tell me about it bro... Trying to order the Nabu descreetly while in a work meeting is tough haha... And yes I'm with you regarding consideration for fans who can't be on social media ALL the time.
@Min-Liang Tan Like I thought all this feedback is being ignored. You just announced Wave 3 with no changes and you will have the exact same issues. People will respond exactly the same and you will again pretend like you are doing everyone a favor. If you cared then you would have listened to feedback and made the appropriate changes. Talking heads rarely prompt action.
I believe that I'm speaking for most people on this board when I say that this is disappointing behavior to say the least.
Of course this is a great idea and thing that you guys are doing, but I would say it should be obvious to anyone that the current execution is not so great.
For product launches, preorder could end up being a better approach. Decide how many preorders that you can take (needs to be a quite a lot more than 5000) with a date you can deliver, a date that is before public launch so you have the early access appeal as well. The high number can slow down the rush, and alleviate the bad experience. You can also come up with a scheme of tiered fulfillment of preorders in the order they are received.
For other type of special deals - I don't know what you can do to prevent bad experience due to rush. Just running a giveaway type of event sounds better, would cause less issues and less rush since it will ideally have a window of more than 15 seconds. Either is going to be just a matter of chance anyway, so why not do the one without the bad experience?
I highly doubt that you're speaking for most, and I don't think you should presume that you do.
Also, did you seriously expect them to hold off on wave three for the weeks or maybe months it would take to come up with a new way to do things? Having wave three the way things are is preferable to just outright cancelling it. They can work on how they want to make changes and implement them down the road after it's been fleshed out. But even with how things are, there will be 5000 more people using the Nabu during early release because of wave three, even if it's not using ideal criteria.
It's not being ignored - we're still taking the feedback on this post into consideration but also balancing that in consideration that we want to get as many Nabu units into the hands of users out there. I've told the team to make a clear post that it should be for only people who are prepared to wait out downtime for servers with the initial rush and they should be prepared that they may not get a unit - I see they've posted this:
I'll get them to do a bigger bolder message - or we're happy to get feedback on this if you have a message you think would make it clear that this is a first come first served initiative that may be subject to server downtime.
There is hope for those that have not yet gotten a Nabu. You'll get it eventually. I'm willing to bet that @Razer will hold waves until everyone on Insider has had the opportunity to purchase a unit. Better luck next time.
For the time being, I've told the team to post this on the Wave 3 thread in big, bold, red letters (if need be) to make sure everyone pre-registering is aware that:
PLEASE NOTE: THIS EXERCISE IS NOT A RETAIL LAUNCH AND IS AN OPPORTUNITY FOR OUR INSIDERS TO GET SPECIAL ACCESS TO THE RAZER NABU AND AT A SPECIAL PRICE. WHILE PRE-REGISTRATION WILL ENSURE THAT WE ARE ABLE TO REDUCE THE SERVER LOAD WHEN THE PRE-ORDER IS OPENED – IT IS POSSIBLE (AND LIKELY) THAT THE SERVER MAY SLOW DOWN UNDER HEAVY LOAD. FURTHER, IT IS ON A FIRST COME FIRST SERVE BASIS AND NOT EVERYONE WILL BE ABLE TO PURCHASE THEIR UNIT. PREVIOUS NABU SALES HAVE HAD UNITS SELL OUT IN LESS THAN 15 SECONDS AND DO BE PREPARED THAT YOU MAY NOT BE ABLE TO PURCHASE A UNIT – THAT MUCH SAID, WE WILL HAVE MORE UNITS INCOMING FOR FUTURE WAVES SO PLEASE DO BE PATIENT.
ONCE AGAIN - PLEASE ONLY PRE-REGISTER IF YOU ARE COMFORTABLE WITH THE POTENTIAL SERVER DOWNTIMES AND TRYING TO BE THE FIRST TO LOG IN YOUR ORDER. OTHERWISE, PLEASE BE ASSURED THAT THE NABU IS CURRENTLY BEING ROLLED OUT IN RETAIL AND YOU WILL BE ABLE TO PURCHASE A NABU IN RETAIL SHORTLY WHEN IT REACHES THE SHELVES.
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