An open discussion on Insider Special Access

Discussion in 'General Discussion' started by Min-Liang Tan, Dec 16, 2014.

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  1. Verthaa

    Verthaa Active Member

    @Min-Liang Tan Is there a date for when the Nabu will be released in stores? I preordered mine, and now apparently a family member *cough* mom *cough* wants one.
     
  2. mactavish51

    mactavish51 New Member

    Thanks for the heads up. The special access program is great for those deepy, emotional involved with the love of Razer's products. It's an interesting step in the right direction of company to consumer contact. The dedication of the staff involved is very promising, and I look forward to seeing what this will be come in the future. Good luck to any Wave 3 participants.
     
    Verthaa likes this.
  3. mltan

    mltan CEO Staff Member

    So for the time being (while we work out additional tiers/qualifications etc) I believe this will make it clear for the current wave that they should be prepared for potential server downtime and may not be able to get hold of a unit - and if they aren't prepared for it - they should sit out and wait for the retail roll out to reach them (like how we've always done it in the past) via their local Best Buy, etc.
     
    Khetix and kajira like this.
  4. mltan

    mltan CEO Staff Member

    We're working with the retail outlets on this - we don't control them unfortunately - and most of them won't be SKUing up during the Christmas season despite us wanting to put our products on their shelves.
     
    kstone0622 likes this.
  5. Verthaa

    Verthaa Active Member

    Wait... Since when does Razer not control retail stores and the rest of the world?
     
    mactavish51 likes this.
  6. mactavish51

    mactavish51 New Member

    Because not all retail stores know how to #hailrazer I guess...
     
  7. kajira

    kajira Mother of Gaming

    @Min-Liang Tan You've worked very hard to try and make this whole process the best it can be for all of us here at Insider, and while there has been anger, hostility and upset there are still many of us who are grateful for the opportunities we've had here.

    Can't wait to see what kinds of things the future will hold here at Razer|Insider. :)
     
  8. nexhia

    nexhia Guest

    Absolutely!
    Great idea but you do have a lot of fans so a lot of demand for product. Give it time, some of us are here to stay no matter how long it takes for the system to be better. People that end up 'upset' and start being nasty here - you didn't deserve anything in the first place if that's how you react.
    Keep it going! You're doing a fantastic job, many big companies wouldn't even attempt it because they simply can not be bothered.
    You care and so do we :)
     
  9. Malevolence23

    Malevolence23 Active Member

    Please keep doing them, it is one of the things that shows that reason really cares about it's customers. That is the reason why I've been a loyal customer for years because I always feel like these products were really made by gamers, for gamers.
     
  10. EODeuce

    EODeuce Active Member

    I am glad to see you moving on with wave 3. You will never be able to make everyone happy but the fact that you try says a lot. If people ignore the big bold red message and still get pissed off then that is their problem.
     
  11. Khetix

    Khetix Active Member

    I agree with Kajira.

    The members of Insider- that are here because they like Razer products, the company, and/or want to chat about them and games- are the ones who will still be here after the Nabu has gone to full retail release. I can't speak for all of them, but as one of them I have to say that I've been impressed and grateful for how Razer is running Insider and all the special events.

    As well as how much work everyone over at Razer has put into the Nabu pre-release. Have you seen how well detailed Nabu wave 2 and 3 have been? It's not Razer's fault if people don't read the posts carefully or don't look to the many FAQs or user posts discussing how the waves work.

    Alright rant over. To sum: I like all the work Razer has put into Insider and I would hate to see the coolest features of Insider lost because some people joined and started raging over not getting an early release of a product. ...and stuff. :stuck_out_tongue_winking_eye:
     
    kajira likes this.
  12. Ubelmort

    Ubelmort New Member

    @Min-Liang Tan

    You should tier the Wave a little bit more than just open to whoever is semi active on insider.

    For example, maybe someone who has been an insider for x number of days, who has x number of posts gets a direct private message with an invite to pre-order, and maybe just cap that to 1000 people out of the 5000 units. Then another tier for people who have x number of posts and has completed their profile and cap that to 500 private invites. Then you can do the open pre-order to the rest of the 3500 units.

    This way, your true loyal insiders have the ability to get a unit vs these re-sellers just looking to make money.

    Also maybe give those 1500 private tier a 5 minute early access to ordering the unit vs everyone else.

    Then when you do the next wave, just make sure you keep the data of who already received an early access invite so you don't send another out to someone who already had their chance.

    ----

    On a side note, this is a great thing your doing. I've sadly missed out on both the first 2 waves of the Nabu due to site errors and your Password Field doesn't accept special characters... so I had to change my pw to something simple... but I love your vision and your products, so I'm not going anywhere.
     
    Last edited: Dec 18, 2014
    Mapsle likes this.
  13. mltan

    mltan CEO Staff Member

    It seems doing a special (confidential) qualification process for Insider Special Access is something the community thinks would work - and we're definitely working on this. That much said, we also don't want to be so exclusionary that we can't get enough units out to the community - so it's a fine balance that we'll need to tread.

    On this note - we're also making it really upfront to the current pre-orders that there will be potential server slowdowns and people rushing to get their orders in - so I'd also appreciate it if you guys could let them know if people get unhappy if they can't get their Special Access units - I suppose it's education too ultimately.
     
  14. 66119124

    66119124 New Member

    I think it's a good way to build up to launch.
     
  15. tentaro

    tentaro New Member

    Just keep doing what you are doing is my opinion. You make great lasting products and have a great fanbase. There will always be unhappy people when something doesn't work out for them (trust me I didn't get either wave 1 or 2 of Nabu), no matter what you do or how you change the system (which I think it is fine the way you are doing it now) people will not be happy for one reason or another anyway.
     
  16. ElstenWeiss

    ElstenWeiss Active Member

    Insider is still (even if only in name) in Beta, right? If so, then it should be here for you to be able to try out some things, get feedback, and improve it. It's always difficult to find the good, constructive criticism amidst all the vitriol, but I have to say that so far, I've seen quite a few people post really good ideas and comments here on a variety of topics. So don't worry too much about getting the balance "wrong"; the members who are here to stay will definitely help in getting it "right" through waves of testing :)
     
    kajira likes this.
  17. nexhia

    nexhia Guest

    Different colors/details for Insider Special Access would be great ;)
     
  18. GrandJason

    GrandJason New Member

    There are two major issues with the current pre-ordering system.

    1 - That the current pre-order registration doesn't screen enough people at a time, ie too many people register to pre-order, so evitably there are way more registrations than you can allocate to pre-orders.

    2 - When pre-orders open, time is the main determining factor to who get's to preorder. ie when all pre-orders were out within 10 seconds.

    As far as I understand, the main reason you wish to arrange a special pre-order system is to help reward your fans and supporters, who not only buy Razer products, but are brand ambassadors to the gaming community. Understandably as your own company, you can feel pride for the community that supports you, so you want to give back.

    I feel the solution that fulfills these desires and smoothens the pre-order process is to increase the requirements needed to pre-order. Perhaps open preference rounds of pre-orders to dedicated or long time members of Razer Insider or perhaps do a similar thing that you're doing right now for the Keychains and have a contest to determine truly dedicated fans.

    After the preference round of pre-orders have been allocated, you can open up the public round of pre-orders as normal, which also act as a second chance round for Razer Insiders.

    This way, it really rewards those that strongly follow your brands, it gives dedicated fans a way of earning their pre-orders (within having to be at their computers at the right 10 second window) and it gives non Razer insiders a reason to get involved with the community.
     
    D6Exx likes this.
  19. SWaller89

    SWaller89 Member

    Yes please. @Min-Liang Tan
     
    BobbyMike likes this.
  20. zxcwar

    zxcwar Member

    but if the units sell out in less than a minute I'm pretty sure that they still will sell out even if half of the people that signed up change there mind the other half won't, and once razer sees that not all the units sold for one wave they can open registration again.
     
    D6Exx and Steven L. like this.
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