Another battery bulge issue

Discussion in 'Razer Support' started by xandreu, Feb 21, 2018.

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  1. xandreu

    xandreu New Member

    Seems a bit of an odd coincidence that just 3 weeks after the warranty on my Razer Blade 2016 expires, I notice that the lid won't close properly.

    Upon careful inspection I saw that the track pad the buttons weren't aligned properly and there seemed to be a bit of an odd swelling around the bottom of the keyboard.

    One quick google search later and the problem is quickly diagnosed. It seems there is a plethora of Razer users with swelling batteries. I immediately opened the bottom (for the first time) and saw that the battery was indeed not only slightly swelling, but looked like it would explode at any moment.

    I have never messed around inside a laptop before but I know the dangers of these things so I went ahead and successfully removed the battery, all the time expecting it to explode in my face.

    The long and short of it is that I'm now left with a desktop computer in a laptop form.

    I'm extremely annoyed that this can happen after just one year of use and that just a short google search shows that I'm far from the only one. I'm more annoyed that this happened just after the warranty ran out. I read that this is very common, in the the batteries are only designed to last for a year??!!!

    It's a real shame because up until last night I was very happy with my laptop, but now I'd never buy a Razer product again.
     
    SylvanasMage, beisong, Selyca and 5 others like this.
  2. Really unfortunate to hear from yet another user suffering from the exact same issues. In the past month itself Ive seem almost 10 users complaining about the same issue just on this forum itself. I've actually suffered a similar issue and had a terrible support experience. (https://insider.razerzone.com/index.php?threads/razer-support-not-responsive.30656/#post-419890) I suggest getting it from third party retailers like Amazon where you can upgrade it for extended warranty, since Razer Blades do have a lot of issues, or simply avoid them until they fix it plus their support. Hope you can get it sorted out and good luck!
     
    SylvanasMage and JackyJChan like this.
  3. Joikansai

    Joikansai Well-Known Member VANGUARD

    Try to contact Razer Support, some manufacturers change the battery for similar issue without extra charge even it’s out of Guarantee. This battery bulging issues seems to be found on 14 late 2016 models and RB Pro with gtx1080.
     
    SylvanasMage and beisong like this.
  4. Good luck. As far as I know, it's quite unlikely, previous complaints here all did not get it fixed, plus he opened the laptop himself already which voids warranty (even though his one already expired), so they cant extend warranty or anything for him.
     
    SylvanasMage, beisong and 0V3R_K1LL like this.
  5. Joikansai

    Joikansai Well-Known Member VANGUARD

    He opened the laptop, because he’s afraid something happened if he keep that condition, there’s a reason for that. Opening laptop “may” avoid the warranty not “avoid” the warranty, when I’m not wrong. Though try to ask isn’t cost money right, because on gigabyte forum they do that on their laptop, so maybe Razer will also do that, they have better support;), in my experience.
     
    SylvanasMage likes this.
  6. jaseow

    jaseow Active Member

    Yea Razer put a timer on the battery to start swelling up once the warranty ends. *tinfoil hat on*
     
    beisong likes this.
  7. Joikansai

    Joikansai Well-Known Member VANGUARD

    So does it mean for EU Blades they put 2 years timer on that? How about my Razer Edge (almost 5 years old), how long they put “the timer” on it, i don’t see any bulging yet?
     
  8. vistar

    vistar Active Member

    He was being sarcastic......that being said I doubt the EU 2 year warranty law covers batteries for that long, which is classified as consumable.
     
  9. Joikansai

    Joikansai Well-Known Member VANGUARD

    I saw before in a forum gigabyte laptop could be changed freely even out of warranty, it’s not concerning consumable (wear percentage) battery it’s classified to defective product I think, maybe this forum shows some examples: (didn’t find the forum that I saw before)
    http://forums.whirlpool.net.au/archive/2496163
     
  10. vistar

    vistar Active Member

    True that even if these 2 year warranties guaranteed by EU law or Australian Consumer Law might not apply to consumables like batteries, it can be argued that a swollen battery is not due to wear and use, but from a manufacturing defect, and if it is deforming and damaging the notebook, then the warranty still applies.
    Example of EU warranty relating to batteries (consumable) from a phone manufacturer.
    "This means, if your battery does not fully perform in accordance with the specifications after one (1) year, this shall be regarded as normal wear and tear and not as a manufacturing defect.
    However, this is not a limitation of your right to claim other (manufacturing) defects of the battery existing at the time it delivered to you. For those claims, you are still covered by the two (2) year warranty period."
     
  11. Joikansai

    Joikansai Well-Known Member VANGUARD

    Did you read all? Well it’s fast;), anyway we’ll see if any from EU users had the issue, within 2 years Guarantee...hope it’s not me though;)
     
  12. vistar

    vistar Active Member

    Sure I read it, but I am not sure how this applies, considering that it is related to Gigabyte Australia and Australia's effective Consumer Law. Razer has denied all requests for replacement for out of warranty battery swelling (as far as I know from reading here, reddit and NBR), other than as a paid service, having to send the laptop in.
     
    Joikansai likes this.
  13. vistar

    vistar Active Member

    Expensive, but I will be ordering this one.....seems more genuine than the chinese knockoff on the other sites. At least it is on ebay instead of an unknown site.
    https://www.ebay.com/itm/152601657683
     
  14. xandreu

    xandreu New Member

    I'm not sure which would be best, another 'genuine' one from Razer or a Chinese knockoff. Considering my last one was a genuine Razer one which barely lasted a year, I can't see a Chinese knockoff being any worse.
     
    vistar likes this.
  15. vistar

    vistar Active Member

    haha...true.
     
  16. Cliche_au

    Cliche_au New Member

    probably made in the same factory? different sticker.
     
    vistar likes this.
  17. Joikansai

    Joikansai Well-Known Member VANGUARD

    Didn’t you just buy the Blade 14 late 2016 qhd+ this year?
     
  18. xandreu

    xandreu New Member

    I bought it in late January or early February last year (2017). I know because I moved to Asia at the end of February and I bought it a few weeks before. I'm British and bought it while I was in the UK so under the European 2 year warranty law, I could make a big fuss but the time and hassle of doing that while living out here in Asia is just not worth it sadly.
     
    vistar likes this.
  19. Jakooth

    Jakooth New Member

    I decided to buy a battery from China as well - looks identical to me. Even, if they give me a free repair of the battery out of warranty, it will probably cost me near the same price to cover the Blade shipping in Europe.
    Plus I'm not confident my laptop will be handled with care, I do not like the idea of someone else installing 3rd party tools or have access to a sensitive data I have. Now I use it on 100% everyday while waiting.
     
    vistar likes this.
  20. Joikansai

    Joikansai Well-Known Member VANGUARD

    I think they have repair center here in Germany, last time I sent for not €10 here, but it was not for repair for refund, though when I’m not wrong I talked with the repair center staff, they do there light repair like charge the Fans or battery, not only Razer but also other manufacturers (it was before manufacturers claimed them to not speak directly with RMA costumer I think) . So for battery replacement I think they do there not on Hongkong factory. Well about data privacy it’s personal matter.
    Can’t you contact the support, I saw somewhere (here or subreddit, I forgot), user ships directly to nearest repair points when he is not in his country to repair the blade which in guarantee period. (I think he was from US and stay in Asia and send the Blade to Hongkong factory). Always try contact the support would be a wise choice imo.
     
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