ANSWER MY FUCKING EMAIL, SUPPORT TEAM!! | Razer Insider

ANSWER MY FUCKING EMAIL, SUPPORT TEAM!!

  • 24 August 2020
  • 4 replies
  • 19 views
V
I have been trying to contact your support team regarding my pending laptop repair, yet no one is answering my FUCKING EMAIL for 4-5 days now.
What's this? you all decided to go on a FUCKING HOLIDAY????
This topic has been closed for comments

4 Replies

V
verrwirung
I have been trying to contact your support team regarding my pending laptop repair, yet no one is answering my FUCKING EMAIL for 4-5 days now.
What's this? you all decided to go on a FUCKING HOLIDAY????


Dude, I know you're frustrated (have some issues with mine too) but I think you should change your words. You also expect to help someone out if they said these things to you if you were in their position?

Not arguing with you on this, just the choice of words bro. Cheers!
V
viper353
Dude, I know you're frustrated (have some issues with mine too) but I think you should change your words. You also expect to help someone out if they said these things to you if you were in their position?

Not arguing with you on this, just the choice of words bro. Cheers!

yeah, got you man...
i've been choosing my words ever since my laptop has been decommissioned for more than a month now...been very very patient and careful with my words with them, but because they are trying to ignore me now, it's starting to piss me off...

and I don't think I'll hear these words from someone asking help from me, because, as an IT support, I'm always efficient and on time with their issues or whatevs. If I don't have time or don't have the solution, I try my best to explain things and not leave them hanging for days....

update:
This thread has been SCREENCAPTURED just in case of deletion
so, there you go RAZER...
V
now, check this conversation out..I've been asking them to change the shipping service because my laptop has been stuck with FedEx for almost 3 weeks now, then FedEx explained to me that because of the pandemic, the "Economy" service is suspended, so in order for them to ship my item ASAP, they need to change the service to "International Priority"...THAT'S ALL they have to do...is it that hard? I am even willing to pay for additional services but FedEx doesn't have any access to Razer's FedEx account to change their shipping service...
AND LOOK AT THE REPLY??? " May we know what are the documents fedex is requiring..."
OMFG!
Razer.Caziel
Userlevel 7
I understand that you are frustrated, but that is not enough of a reason to act this way. If you need help, send me your ticket number via PM. *Thread locked for inappropriate content. Consider yourself warned.

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