Anyone else have support dodge their emails? | Razer Insider

Anyone else have support dodge their emails?

S
I had made a case with them to repair my Razer Phone 2 they responded within 2 days and didn't repair everything wrong with it. I have bought their expensive wireless charger (Nearly $100) for their phone and can't use it because of their battery not lasting a whole year without having issues with it. They closed my rma case number before I received my device, and now I've been waiting since 4/21 for a reply. Has anyone else had an issue like this? What did you do?
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4 Replies

D
I have had nothing but problems dealing with Razer. The products themselves seem nice. BUT, the software and support are the worse I have had to deal with in some time. I personally would just keep bugging them with emails, forum posts, online chats, etc. I had to do that just to get somebody that had brain to talk to.
S
Defjr
I have had nothing but problems dealing with Razer. The products themselves seem nice. BUT, the software and support are the worse I have had to deal with in some time. I personally would just keep bugging them with emails, forum posts, online chats, etc. I had to do that just to get somebody that had brain to talk to.

Yup unfortunately with their phone they only offer email support. So I can't get on the phone with a half competent person. I had said my charging port was loose, it doesnt wirelessly charge, speaker phone doesnt pick up any audio from a distance, front facing camera doesnt work. All of this tested in safe mode, with factory reset. They only fixed a loose charging port and now im being dodged. I have bought a lot of razer in the past but this support is horrendous
D
They do the same with their PC accessories. I would NEVER buy anything expensive from them. I have a piss poor view of them just dealing with PC keyboard and mouse. Mess with my cell, and they would not like the outcome. Razer has become a joke
Razer.Caziel
Userlevel 7
I understand that both of you are frustrated, but this kind of approach will not help anyone. Should you have any issues with our Support Team or with our products, shoot me a PM so I can help you out. Consider this thread closed for violating our House Rules.

technokat
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