Apt-x on RP2

Hi Razer staff.. I was TOLD to post this question here by a staff member..... seems that there will be no answer forthcoming. It can't be the hardest question for you to respond to. is it just embarrassing that Razer cheaped out and didn't bundle the codec? it's meant to be a flagship phone but has no codecs that came as standard on my son's mid-range budget phone. Apparently the RP1 did support it according to some peeps on XDA but RP2 doesn't!!!
Your own headset has apt-x enabled but your phones don't .. is this not kinda nuts? It can only be pennies in the greater scheme of things to get a volume license for this stuff so this penny pinching to the detriment of customers but the benefit of shareholders is getting a bit much.
Apart from the obvious fanboys who would buy a turd if it had a logo on it(any brand as long as it's the brand of choice), how are you going to retain customers with this kind of thing??
I had a dim-ish view of Razer due to the dying mouse buttons on the Boomslang, the lachesis and the craptastic dome keys on expensive keyboards leading me to surmise that it's design over function , quality and substance.

Then my RP1 died and I was promised that it would absolutely be sorted and it would even be posted to me in Malta as we were going on a family holiday. Of course Razer missed that appointment and i didn't get the phone replaced till i got back. To be fair they did replace it with an RP2 and that was appreciated but didn't make up for the lateness. It did improve my opinion on Razer.
Now asking a simple question about this gets ZERO reply and that's not good enough really. How can you sell a flagship product that is missing flagship features and LIMITS the kit that is worth getting as Apt-x is FAR more superior than ultra crappy SBC. Even the likes of budget and mid range phones have it as standard

Style over substance, the apple approach, is DIRE, gimme functional hardware

Can't you see that as emblematic that you don't really care about customers???

Razer this is your support forum where people come to ask questions and get them answered by the folks who make them. It's the worlds windows to let people see how you deal with issues and how you respond.... or not at all as it seems.
I think it's pretty disgraceful that a customer just gets plain ignored when asking what should be a simple question for you to respond to.
I am a customer who has spent good money on your product. the RP1 died and i was promised to have it within a specific timescale, i was promised and guaranteed it would be sorted and even delivered to my family over in Malta where i was staying.... nope.. didn't happen BUT, as i sad before I got an RP2 back.. very good, I was genuinely pleased.
But haver to wonder... was it as a gesture from Razer??? OR was it because they either haven't got the parts or phones to replace an RP!??? Thus making it a necessity to replace with the RP2.
you might think.. well that's a mighty assumption.. but it seems assumption is all we can have due to Razer's apparent allergy to responding to posts.
All I ask is a simple question about Apt-X functionality as I have apt-x kit that it could be used with.
Is it because Razer is embarrassed it cheaped out???? And it's it MENTAL their headset is Apt-x enabled but their phones aren't so if you want the best out the headphones... you have to purchase another brand of handset.
Seems a bit mental to me.
So Razer... is it all style over substance and profit over customer care and support? are you gonna go full metal apple and tell us we are doing it wrong???
how will we know ... you don't respond.
It's fair to say this is mostly probably the last razer device in this house of tech lovers.
we all like to spend our money on people that give good honest support and when you ask a question on the support forums... they WILL answer whether it's praise or criticism or complaint.
THAT is the kind of company that I like to do business with.

Ya, theirs a thread on XDA where they break down the following (light info, hit up XDA for more info):
Bluetooth overlay apk: HID devices are explicitly DISABLED
Audio Overlay apk: LITERALLY FORCES through settings, the Codec to SBC
Audio Buffer preferences: low setting*

*probably why even setting SBC codec to high preferences revert back to lowest when you pair ANY BT Audio device (seriously, I shelled out money for the Hammerheads that launched with this phone), and why audio quality lags and suchs horrible

So imagine how I felt literally SICK TO MY STOMACH when I saw the image for the new BT headset:
https://www.razer.com/gaming-audio/razer-hammerhead-true-wireless-earbuds

Is that a RP1 or 2? Its too bad the AUDIO QUALITY WILL BE ABSOLUTE TRASH IF YOU USE THEM WITH A RAZER PHONE...


ya, Support provided no answer, and firmware updates have provided no answer, It would be nice if they even supported any of the OTHER codecs if they didnt want to license AptX or AptX-HD but noooo, GET KNEECAPPED SUNNNN

Hammerfest
Ya, theirs a thread on XDA where they break down the following (light info, hit up XDA for more info):
Bluetooth overlay apk: HID devices are explicitly DISABLED
Audio Overlay apk: LITERALLY FORCES through settings, the Codec to SBC
Audio Buffer preferences: low setting*

*probably why even setting SBC codec to high preferences revert back to lowest when you pair ANY BT Audio device (seriously, I shelled out money for the Hammerheads that launched with this phone), and why audio quality lags and suchs horrible

So imagine how I felt literally SICK TO MY STOMACH when I saw the image for the new BT headset:
https://www.razer.com/gaming-audio/razer-hammerhead-true-wireless-earbuds

Is that a RP1 or 2? Its too bad the AUDIO QUALITY WILL BE ABSOLUTE TRASH IF YOU USE THEM WITH A RAZER PHONE...


ya, Support provided no answer, and firmware updates have provided no answer, It would be nice if they even supported any of the OTHER codecs if they didnt want to license AptX or AptX-HD but noooo, GET KNEECAPPED SUNNNN

When you say that HID is disabled, does that mean that you can't connect any controller to the RP2? Is this to force you to use Razer controllers?

Pinkshot
I wonder any Razer staff is here in this forum. That's the worst kind of support forum. At least my experience over at Xperia phone support forum is promptly replied.

maybe they are embarrassed that their "premium" phone doesn't have a basica feature, so much so that it's "premium headset" doesn't work at it's best with their own kit... sure this is diametrically opposite of the normal way of things.. but hey "LOOK AT THE SHINY SHINY!"

BUT, it looks like if we actually want Apt-x it would be a case of rooting and using magisk as shown in this droidviews post about the RP1 https://www.droidviews.com/magisk-module-for-razer-phone-brings-aptx-hd-ios-11-emoji/

RP2 stuff here
https://www.reddit.com/r/razerphone/comments/at5aut/razer_phone_2_aptx_support/?utm_source=share&utm_medium=web2x

So basically, without root there's no option to have good quality bluetooth because razer decided to cheap out and not license basic stuff included in budget phones. a move that even makes their own bluetooth headphones a no go on their own phones as they will sound like crap.
but hey "LOOK AT THE SHINY SHINY!"

BeeDubz
I honestly can't understand why Razer would do such a thing other than to force compatibility with its own peripherals. And handicapping audio playback is just about the straw that broke the camel's back for me. This whole scenario gives me a negative impression of the Razer brand. I might use the phone a few more days, but my gut says to pack it up and send it back.

I get you bud. i find it astonishing to be honest. It seems it could ONLY be a penny pinching exercise that made them think it was just fine and dandy to hobble the audio. What makes it insane is that their hammerhead v1 bluetooth headset has apt-x so can't be heard at their best on their own flagship phone.
I just can't understand for the life of me, who in the world does that MENTAL doo doo EVER???
I know I keep banging on about it but that's because it's absolutely beyond a stupid idea and what makes it worse is that they forum support either doesn't exist.. well except when they are getting product praise/fanboyism.
but ask a simple question like this... it's a darn ghost town mate.
compare that to the likes of Mionix andKlim whose support if beyond stellar. helpful, informative and if they don't have the answer they will strive to get one for you . Both have stunning warranty support and genuinely nice people working for them that actually care ...
unlike razer..
It just struck me how much like the Cupertino Pretentious Fruit Enterprise are becoming, like you say "forcing compatibility" of it's own peripherals as it seems to be with the HID stuff but at least the Fruity mob give you decent audio codecs for their premium price.... Razer seem to be on a route where design over functionality happily promoted as a good thing as long as it's shiny shiny with the RGB's!
Even if you get you phone via contract instead of buying up from, you are still paying a hefty wedger of cash for these phones. They are meant to be flagship, premium devices....... meant to be.
the more i think about this the more I get bewildered by wtf were these people actually thinking and wtf ARE they thinking in just ignoring requests for help/info on their own support forums??? The world's portal onto how they deal with people.. or don't in this case...

I am fairly certain that i will be looking to the likes of OnePlus for my next phone where i know i can get the codecs and high end features for a good price and with good support

BAT-Templar
even this crappy little honor uber budget phone has aptx!
https://www.gsmarena.com/honor_view_20-9468.php
if they can manage it on that cheapo phone then why not razer???
maybe there's a reason the RP2 is now selling at rock bottom prices....

APT-x requires licensing... guess they wasted the audio budget on Dolby Atmos and figured that was good enough.

BAT-Templar
if you look at the posts here bud you'll see that's it's very well noted you need to license it and that they hadn't.
AptX is pretty much standard in phones these days and the cost per unit would be negligible in the greater cost of the phones.
Their headsets have it but their phones don't.. kinda mental

Agree 100% Such a small thing that can add so much value

Mr_Mooncatt
You guys should count your blessings. Asus just released their ROG Phone 2 in the U.S. with no VoLTE abilities and no intention of adding it. So in a couple years, their phone won't even be able to make a basic phone call.

that's got nothing to do with anything at all.
This is about the RP2, it's failings, shortcomings and utter lack of support for it on these, the razer support forums!
Oddly, as a matter of interest.. my RP" is now showing the same SD card problem symptoms my RP1 had before it died on it's rear end.
The RP2 was a replacement for that RP1 which was promised to be with me whilst on my holiday in Malta.... of course it was late and was sent to Scotland instead 12 days laters than it was meant to be delivered.
But.. that same odd SD card behaviour is becoming apparent. So in a month or so it'll die on it's frazzled silicon rear end and it won't even start , never mind make calls Mr Mooncat.
I wonder if Razer even read this part of the forum or really generally restrict themselves to announcements and sales blurbs?

well the RP2 was replaced with another RP2 as indeed it had the same same as the RP1!!! imagine that!
meanwhile rather than be left without a phone for the OVER 2 WEEKS time it took to replace the RP2. My phone company Three UK said that due to the mess my experience with Razer phones was they would waive any early upgrade fees and offer me a new phone.
So i now use a Xiaomi Mi Mix 3 5G.
https://www.mi.com/uk/mix-3-5g/
it's a tasty phone indeed and my Wearbuds sounds REALLY REALLY good unlike the crappy cheapop codecs on the RP2.
My experience with Razer has been TRULY poopy.
From the Terratec Razer Boomslang with poopy switches(yeah a ball mouse!..lol) to the nicely designed BUT crappy rubber dome keyboards to mechanical keyboards... to the fairly decent Lachesis but still poopy switches(optical version of the boomslang really) and both their phones just plain poop with the EXACT SAME fault apparent in BOTH phones.
mostly it's just , as i said before, a case of them being sorta like the apple of the pc peripherals world... the stuff might look pretty but under the hood there are problems ALWAYS.
So now Three have given me a great deal to make up for Razer and it's poopiness i am never gonna sully my pocket or desktop with a Razer product again and there's NO F***ING chance I'll be recommending ANY Razer SKU's to my customers. I build bespoke HEDT systems. Our machines are very well know for quality,reliability and performance,something Razer certainly misses the mark on. No Razer No More!
You can register here and ask a question in the support section..... do you get a reply from Razer?.. nope
You can submit a ticket .. does Razer respond??? Nope you have to call after 3 days to prompt them into action
It's meant to be a 7 day turnaround for warranty replacements has that EVER happened with Razer in my experience from the ball mouse to now? NEVER

Not long after I said here that Razer were indeed the apple of the PC peripheral market with them being into more into looks than actual functioning quality products Louis Rossman of Rossman Repair Group actually said the very same in a video when asked about Razer. He repairs things on a component level unlike apple who will just try to turn your malfunction into a sale for a new machine. He is highly critical of Apple for their bullpoop and is equally dismissive of Razer. I felt better about things after seeing that. Louis is a bit of a legend in the repair scene much like Jessa Jones of ipad rehab.

As they say here in Scotland .... Razer "you have pissed your chips!"

As I said Razer DID have Apt-X on the RP1.
they removed it and deliberately crippled it in developer options on the RP2 on a firmware level.
I have google the hell out it and the only way to enable Apt-x is rooting and messing around a LOT.

yeah man, it's pretty grim