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Bad sound when recording/streaming - Razer Nari Ultimate/Razer Kraken TE

Discussion in 'Razer Support' started by Zabania, May 18, 2020.

  1. Zabania

    Zabania New Member

    Hello everyone! I have recorded a video of problem which i am talking about but will describe it shortly.
    So here is the thing - If i chose THX spatial as device in OBS - it simply not working. If i chose TE-game in OBS then sound appears but it sounds awfull. I asked about it in support by mail, but they didnt respond properly, answering that it should work as we describe here and THX are only drivers or something, i ll post it here what was answered by support on mail to me - "You mentioned on the video that the sound does not work when you select the THX Sound on the OBS Streamlabs. I would like to set expectation that the THX Spatial option on the default device that should be selected is the Audio Controller-Game or Kraken TE- Game since the THX Spatial stands for a driver that is used by Synapse 3 only. I hope this is informative." That was answered. But i agree that sound THX spatial mode is much, much, much better. Point is that even viewers now notice this and ask why the sound is strange.
    I just remember that it was not so for some period. I was actively streaming TESo august-september-october 2019 and i was able to use THX spatial as a default in OBS and sound was good. But someday something broke and it just only Game mode now available to use in OBS or streamlabs. So it was definitely some update synapse or windows.
    So i want some commentaries from razer support if iy should work as intended or it is a soft bug which should be somehow fixed?
    If it is working properly - then i want some info about how to set up a TE - game mode in OBS because i tried everything possible thing in Games/synapse/EQ etc but nothing there improves the sound on stream.
    P.S. on the second tes you ll be able to hear the tests sounds because of sensitivity of microphone, in OBS it still cant be reproduced)
    here is the video itself - https://drive.google.com/open?id=16t7SxPam2JsFb5ur1nFJMIDYpwsLehaH
    Thanks!
     
    Last edited: May 18, 2020
    keka94 likes this.
  2. keka94

    keka94 New Member

    I have the same problem as Zabania already stated, but i got it on Nari Ultimate. I already opened a thread for this problem, but there was no answer from support, so im posting it here too.

    Here is the thread: https://insider.razer.com/index.php...ecording-streaming-razer-nari-ultimate.57281/

    When i select THX Spatial as Default device, sound is not recorded.... it is only recorded when there's Razer Nari Ultimate - Game selected, but the sound is very bad. You can here it on this video, and my other videos....I use best Sound settings as possible.



    Already tried almost everything, nothing helped.
    Thanks for the help!
     
    Zabania likes this.
  3. Zabania

    Zabania New Member

    Btw what windows version and build do you have now?
     
  4. keka94

    keka94 New Member

    I have Windows 10, version 10.0.18363 Build 18363... its the latest update :)
     
  5. Zabania

    Zabania New Member

    1909 ok , thanks. Mine 1909 build 18363.836
     
  6. Zabania

    Zabania New Member

    This is actually might be connected with the new update. Btw have you ever had such problems like in this topic - https://insider.razer.com/index.php...comes-busted-after-a-while.57518/#post-526111
    Because i have them and looks like the syn3 soft is not compatible with last win version.
    All my problems started in november including this one looks like and they may be connected...
     
  7. keka94

    keka94 New Member

    I replied in the thread that you posted.... and yeah, i have this problem too.
     
  8. Zabania

    Zabania New Member

    Lol. a new syn 3 update came out and the result is - switching between THX spatial and Game mode for a default device simply do not work, nothing changes, sound dont change.
     
  9. Zabania

    Zabania New Member

    Any answer from support?
     
  10. Zabania

    Zabania New Member

    Ok, i have typed even to support about this problem and since thursday there is no answer...=(
     
  11. Zabania

    Zabania New Member

    Still no answer here or on case ticket...
     
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