Discussion in 'Off Topic Chat' started by Min-Liang Tan, Jan 16, 2015.

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  1. mltan

    mltan CEO Staff Member

    Banning from the forums is something we try not to do - the repercussions are pretty great - in short, the ID becomes permanently banned from not just participating in the forums but probably everything linked to the ID and Insider. As such - basically banning means the ID pretty much won't be able to access any future Insider activity such as giveaways, CES appreciation sales etc.

    I recently had an ID banned - the user was very unhappy about not being able to purchase at the CES appreciation sale as well as a Nabu X. He went on to accuse the company and members of the company of fraud and a variety of criminal activities as well as went on a rant which got pretty personal. (On a side note - he's reached out to me on Twitter to say he was only giving feedback).

    I think there's a very clear line between constructive feedback and being offensive. I think I generally err on the side of letting that line to be crossed often but at some point, for the benefit of the members of my team as well as the rest of the forum members, we will step in.

    We don't like to do it - but we had to - and we will continue to do so to keep the sanity of the forum.
  2. iglooset

    iglooset Active Member

    Let's hope that the saltiness of those who can't get into the sales stays low.
    GodUNKNOWN, DJ Kleb and Zayler like this.
  3. Mapsle

    Mapsle Well-Known Member

    Sadly it´s necessary. If there are no consequences, people won´t take the rules seriously.
    I personally think that someone who attacks someone else personally, like in the case mentioned, should definitely be banned - I just hope he´s not creating a new ID...
  4. Well for not being able to get the gear he wanted from the sales is pretty normal, there's so many Razer fans out there, more than what the online shop can supply, of course some might not get what they want, the popular items like keyboards and mouse will generally go OOS quickly, he's just being childish about it
  5. mltan

    mltan CEO Staff Member

    I think many of them will just create another ID - and hopefully they'd have learnt their lesson by then. But as we're going to be increasing the levels of qualification for many of our activities (i.e. number of posts, or activity on linked Comms account, etc) if they continue to troll/rant - they'll have trouble keeping up.
  6. mrmariolord

    mrmariolord New Member

    Tbh, i was quite pissed off myself that i couldnt get the razer blackwidow chroma in the appreciation sale. But I understand that you tried to give back to the fans, and even though I didn't get anything, I appreciate the fact that you actually care about us, and even made up for it. I don't understand why people have to rant about this over the internet, it's not like they were PROMISED to get in the sale, it even said that stocks may run out. It's good to see that you're taking action on this, keep being awesome Min c:
  7. Mapsle

    Mapsle Well-Known Member

    Didn´t think of that. But this makes perfect sense.
    On a site note: How about making certain parts of Insider only accessible for those who meet the Qualifications?
    Kinda like the lower Brackets in Dota, when you rage quit. So people with warning points and new members only have access to the "normal" threads, the giveaways etc. are for "Insiders" only. This way we would get the "exclusive" Insider feel back. Your thoughts on this @Min-Liang Tan ?
  8. haloboi

    haloboi Active Member

    There is a distinct difference between constructive criticism and flat out attacking/complaining. I am also someone who is also unhappy with the way that Razer has conducted these "appreciation" sales. I have stressed my concern for the server load and my disappointment on how these sales/insider deals are handled. That being said, the opposing competition would NEVER offer what Razer is offering here. All things considered; I believe that this is still a privilege, not an entitlement, to be offered such opportunities. I have spent thousands of dollars on Razer products over the last decade and despite some bad launches(Onza) and some disappointing competitions(Razer for Life), I have remained committed to patiently waiting my opportunity to have a chance at the new tech. Patience is a virtue
    chabotna, Hebi and Mapsle like this.
  9. Basilosaurus

    Basilosaurus New Member

    Good idea,and I check insider every day, but not talk very much, so I hope the way that decide who are real member not only how many advices they give, It can be how many activity they participated.
    amanc93 likes this.
  10. Eldwardo55

    Eldwardo55 Member

    With that in mind, wouldn't you agree that having open access to the Insider forum makes it easier for people that don't particularly want anything more than a discount to get in. I personally like the idea of making the Razer Insider more exclusive. For example you give out codes to get in or you have to buy a product which comes with a code to be able to get in.
    ichua3 and Mapsle like this.
  11. NyanNyan

    NyanNyan Active Member

    It had to go pretty far to push such a devoted person to ban someone. I'm sad just hearing it had reached this limit as I do like how Razer is managed and the community it created.
  12. I think enforcing the rules is good within the forums because a lot of people can make the wrong comments and turn things sour making their feedback irrelevant.
  13. Mapsle

    Mapsle Well-Known Member

    Excactly! Every time you buy a product you get the "Welcome to the cult"-note anyway. Just add a code to it. But by now it´s already too late I guess...
    Eldwardo55 likes this.
  14. Scrad

    Scrad New Member

    Sad that someone felt the need to push things so far and in such a way that they got themselves banned.

    Not sure using post count is a great measure of how to determine who is a fan and who isn't as this would lead to people artificially pumping their post count with spammy type posts.

    Razer comms no matter how good it is (and it is good) is fighting years of entrenched behavior against other voip methods not to be named here.

    I was of the impression that your account here tied into your Synapse account which should list your products owned and could be used to determine if someone was just free loading for giveaways and discounts or actually a disciple of the cult of Razer.
    Harimau83 likes this.
  15. timemachine77

    timemachine77 New Member

    I disagree, it will make things more worse. Not everyone in Insider has a Razer product. It'll look like Razer forces everyone to buy a product to share his thoughts and take part in tournaments. Moreover, Insider is quite big for Razer compared to its facebook and twitter pages. We come to know about new products, upgrades, releases and their detailed descriptions through Insider in a more native way. Plus you get to comment on them which can only be replied by gaming and Razer community.
  16. DaRicket

    DaRicket Member

    I don't understand how and why people think they are entitled to get stuff. I tried for about 2 hours and didn't anything on the sale and 20 mins last night to get the nabu x but I wasn't mad or upset that I couldn't get anything. There is always next time. It sucks that people get this mad and try to ruin stuff for others. You guys keep up the great work and thank you.

    Ps you made my day by saying there will be another sale at the end of the month. :)
    amanc93 and Mapsle like this.
  17. Mapsle

    Mapsle Well-Known Member

    But isn´t it the same reason why I´m not allowed to vote in the presidential elections as European? - Because I´m not part of the community/country.
    rodetovenaar likes this.
  18. Manahotep

    Manahotep Active Member

    I agree totally with banning for excessiveness like that. I hope you do more of it if people do not change their ways once warned.
  19. TR4SCH

    TR4SCH Member

    I think you have done everything right ...
    i realy love rhe razer comunity the most people ive found here were verry cool...
    but there will always be this one guy that cant read the ruels and need to insult others
    These guys need to go

    Sorry for my bad Englisch ':D
    i hope you can understand me xD
    have a nice day
  20. amanc93

    amanc93 Member

    I think some people don't understand the concept of a forum. Sure, you have special offers and pre-retail launches for Insiders, but at the end of the day, Razer Insider is what it is: a forum for the biggest fans to come together under one roof. Of late people have been under the impression its a portal to get stuff for cheap. Let's not ruin the sanctity of this forum by thinking like that.
    I may not be owning too many Razer products (just a DA and an Adaro), but I'm a huge fan of how this organisation works, especially how approachable everyone here is. And I like how we can talk about the various products and the games we play, etc etc, with say, Min-Liang Tan. I'm sure I'm not the only one. So why can't we keep it like that and not talk about how someone is upset about how they lost out on one chance to buy something at pre-order or at a massive discount. You're here because you're a fan, and I'm pretty sure if you don't get a chance at buying something at pre-order, you can wait for the retail launch, it's not very expensive in the first place. If you're a fan, you'd be sure there's a very high probability the sale will happen next year around the same time. I hope everyone just keeps calm.
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