Barracuda X USB C dongle stopped working PS5

Discussion in 'Razer Support' started by SpudCT, Sep 1, 2021.

  1. SpudCT

    SpudCT New Member

    I’ve been using my Barracuda X now for a few weeks and really liking it. It came to charging it today so I connected it to my PS5 where I charge my controller and since the USB C dongle is no longer showing up. It’s like it’s died.
    Has anyone else seen this? Or do I need to get a replacement?
  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    Have you tried connecting the headset wirelessly on your PC to check if it behaves the same? Please PM me the serial number of your headset along with a copy of your proof of purchase. I can use those to verify its model, and in case we'll have to submit a warranty claim.

    *Thread locked to curb the conversation to PMs.
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