Basilisk Dock Connection Issue - USB not recognised | Razer Insider

Basilisk Dock Connection Issue - USB not recognised

A
Hello,

When I plug the usb cable into the Basilisk Dock a windows explorer error pops up declaring usb device not recognised. the dock will not charge.

I have tried multiple usb ports and it makes no difference, the usb cable is capable of charging the mouse directly when plugged into the mouse directly.
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2 Replies

A
Any ways to fix this?
Razer.Speedcr0ss
Userlevel 7
awesomePatriarchlab164
Hello,

When I plug the usb cable into the Basilisk Dock a windows explorer error pops up declaring usb device not recognised. the dock will not charge.

I have tried multiple usb ports and it makes no difference, the usb cable is capable of charging the mouse directly when plugged into the mouse directly.


Are you referring to the Razer Basilisk Ultimate? If that is right, please update its firmware by clicking this link. Feel free to send me a PM should you need additional assistance.
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