Basilisk v2 wont turn on

Discussion in 'Razer Support' started by MattTheTw_t, Oct 6, 2021.

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  1. MattTheTw_t

    MattTheTw_t New Member

    I came home today and plugged my mouse into my pc to find it didnt turn on, the led's dont show, it doesnt respond to any inputs and razer synapse doesnt show it either.

    I tried restarting my pc, updating drivers (which just told me to plug in my mouse) and uninstalling all mouse drivers and restarting my pc again, at which point windows didnt even try to install any drivers.

    I plugged it into another usb port aswell which seemed to breathe life into it for a split second but that doesnt do anything anymore either.

    I'd really love to avoid having to replace it since I cant seem to find anything to do with my order back when i bought it.
     
    MattTheTw_t, Oct 6, 2021
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Does the mouse still appear on the Device Manager, or does it disappear completely whenever it stops working? Either way, please send me the serial number. I can use that to look into possible solutions. For now, test in on USB 2.0 and 3.0 ports. Let me know how that goes.

    *Locking thread to curb the conversation to PMs.
     
    Razer.Caziel, Oct 6, 2021
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