battery issue

Discussion in 'Razer Support' started by coolloadCarmineRed841, Jun 7, 2018.

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  1. the situation is this, i bought my blade pro gtx 1060 in the USA, but i moved to Argentina. the problem is that the battery does not last what i expected. and when i charge my laptop, always reach 99%. also the power adapter heats up when doing so, really dont know if is a normal thin that the adapter heats up or is a bad sign. ¿do I need a voltage transformer to connect my power adapter when charging it? I dont know why is this happening.
    also my screen brightness is always low and the razer chroma keyboard is also off to "save" battery
    please help. thank you
     
    Last edited: Jun 7, 2018
  2. Scobey

    Scobey New Member

    The situation for me is that my battery bulged out of the case 6 months after end of warranty, and I was told the only way to proceed is to ship it to them and they'll get it back to me in a week or two. I already pulled the old battery, just ship me one... I've tried to get this request in, and I am now on a week with only e-mails saying I haven't replied and they are closing the case followed by useless chat conversations with people that literally don't know what a computer is.

    I am 5 seconds from buying a Lenovo and just trashing this worthless pile of garbage I have.
     
  3. sometimes work well, and sometimes sucks. one day with 99% battery said "2 hour remaining" and today is "8 hours remaining" idk
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hey there. You might want to check what Power Plan setting are you using and what programs are running.

    You don't need to use a transformer as the power adaptor should be able handle up to 240v of voltage input. It is also normal for it to heat up a bit.

    You can view the specs for the 165W power adaptor (that I think you have based on the Blade model you gave) here.
     
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