Battery starts discharging while I am charge the phone

Discussion in 'Razer Support' started by PaleCopperCORALbiz328, Mar 12, 2019.

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  1. I have had my phone for nearly a year, but for about a month now I have had problem while charging. It doesn't happen every time but it happens a lot. When I plug the charger in it starts charging but then stops and then starts again. This continues until the battery reaches 0 % and turns itself off. Serveral times no I have woken up to find my phone switched off and my alarm has not gone off. Can anyone help me solve this issue ?
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! Have you tried using another cable to charge your Razer Phone? If you haven't please do and let me know how it goes.
     
  3. I have tried different cables and chargers and a power pack. It does not happen all the time and I think it happens more often when the phone is around the 15% mark, and the phone warns you the battery is low. I have contacted razer support and they have asked me to try a few things, which I am currently doing.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Please let me know how the troubleshooting goes.
     
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