Battery Swelling after a year

tankalienware13
Hi all,

Is it common for Razer laptops to have swelling batteries after a year of use ? I bought the RB15 2018 model with a 1070 max q and i decided one day to upgrade the nvme SSD only to find the battery has inflated so much I could not screw the back cover back on. I've asked Razer support for help but they gone into silence for a week now. Is this how Razer treats its customers ? I've heard horror stories of Razer's customer support but this just makes me hate them and realise they make minimalist products to maximise their profit margins at the expense of customers not being able to replace their previous products in the hopes of repeat buying the next best thing. I could buy a replacement battery on ebay but why should I do that when I paid for both the product and Razer support ?

Regards

lucamathias
I have exactly the same problem and support has not replied to me as well. Unfortunately I cant even seem to find a replacement battery for sale anywhere that would not take more than 2 months to ship from China. It really is a disaster to buy a Laptop for more than 2000 bucks, which breaks after one year and when you contact support they dont even care to respond.