black screen on razer central login page | Razer Insider

black screen on razer central login page


Userlevel 1
I installed razer cortex along with the razer central. However, when I try to open cortex a black screen pops up so I cant login/use it at all. I tried some stuff I found online but nothing worked.

115 Replies

Hey there!

Thank you for sharing your issue with us via this thread. I'm Krissy. I'm happy to assist you with your issue.

Regarding your issue, please follow the below steps to troubleshoot:

1. Ensure the internet connection is good.
2. Please clear the cache by deleting this folder: C:\\ProgramData\\Razer\\Razer Central\\WebAppCache
3. Ensure that no anti-virus/VPN software is running when you log in to Razer Cortex.
4. If the issue persists, please check for host file information C:\\Windows\\System32\\drivers\\etc\\hosts, open it with notepad, and if id.razer.com has some IP assigned to it.
5. Check if you are able to access https://id.razer.com/

Thank you! We apologize for the inconvenience this issue has caused you.

The Razer Cortex PC Team
Userlevel 1
Krissy-RCD
Hey there!

Thank you for sharing your issue with us via this thread. I'm Krissy. I'm happy to assist you with your issue.

Regarding your issue, please follow the below steps to troubleshoot:

1. Ensure the internet connection is good.
2. Please clear the cache by deleting this folder: C:\\ProgramData\\Razer\\Razer Central\\WebAppCache
3. Ensure that no anti-virus/VPN software is running when you log in to Razer Cortex.
4. If the issue persists, please check for host file information C:\\Windows\\System32\\drivers\\etc\\hosts, open it with notepad, and if id.razer.com has some IP assigned to it.
5. Check if you are able to access https://id.razer.com/

Thank you! We apologize for the inconvenience this issue has caused you.

The Razer Cortex PC Team

None of it worked, and yes I am able to access https://id.razer.com/
byharu
None of it worked, and yes I am able to access https://id.razer.com/

We sincerely apologize for the inconvenience this issue has caused you. The engineering team is reproducing and fixing this issue now. We may need more time to resolve this.

We truly appreciate your patience and feedback.

Krissy
I have been having this issue for almost a month now. No success. Here is how to reproduce the issue
1. Install Windows on a VM(kvm) without any razer hardware plugged in
2. Install synapse and start.

That's it. if you fix this issue synapse will become useful not only for doze users but also for linux users since they can use the VM to configure the macros.
same problem here,i tried all
on windows
Very poorly developed/tested application. Base QA should help it work in worst conditions instead of best conditions.
manpreetsnehra
I have been having this issue for almost a month now. No success. Here is how to reproduce the issue
1. Install Windows on a VM(kvm) without any razer hardware plugged in
2. Install synapse and start.

That's it. if you fix this issue synapse will become useful not only for doze users but also for linux users since they can use the VM to configure the macros.

Thank you for providing the details. Our engineering team will reproduce this issue with the method you provided. We sincerely apologize for the inconvenience this issue has caused you.

Krissy
Did someone find any solutions? I created a account just because of this.
autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.

Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy
Krissy-RCD
Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy

Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!
_Make2d
Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!

I have sent the new installer to you via PM. Please check it. Thank you!

Krissy
I'm having the same issue.
I get this after rebooting my computer once I've installed Synapse, maybe not the first time I reboot, maybe not the second, but I get it consistently... Reinstalling doesn't always work, but this is the 4th time Synapse has broken like this, and it's really getting on my nerves.

I'm unable to use any of the features of Synapse 3 or Cortex or anything that require me to be logged in..

Razer Central v. 7.3.11.110 Razer Synapse v. 3.4.401.32710 Razer Cortex v. 9.4.13.995
how to fix this? i have the same problem.
It is a wild guess, still many applications showed a black on my system lately. Trying to pinpoint the issue, playing with screen settimgs i noticed all applications displayed on my old secondary monitor with no issues. Suspecting a corrupted GPU driver (AMD prereleases are prone to show all kinds of strange behaviour) i did a clean install. Nevertheless the problem perisisted. I could start on a (much too large) window on the old screen and drag it over. Long story short in the end the culprit turned out to be MS auto HDR feature on Win11 which i had to disable manually for affected applications.
PM2116H19435856
It is a wild guess, still many applications showed a black on my system lately. Trying to pinpoint the issue, playing with screen settimgs i noticed all applications displayed on my old secondary monitor with no issues. Suspecting a corrupted GPU driver (AMD prereleases are prone to show all kinds of strange behaviour) i did a clean install. Nevertheless the problem perisisted. I could start on a (much too large) window on the old screen and drag it over. Long story short in the end the culprit turned out to be MS auto HDR feature on Win11 which i had to disable manually for affected applications.

it don't help me
Hey @RadarK19 @JackToncatridr @alt_alf @PM2116H19435856 ,

I am sorry to reply to you late. Our engineer created a new installer. I have sent it to you via PM. Please install it and let us know if it works.

Please always feel free to let me know if you need further assistance. We truly appreciate your patience and feedback.

Hope you have a wonderful day.

Michelle
So just have problems with the program and can no longer set my headset because you can not log in. Never again Razer had with any program until now such problems.
D3RD3V1L
So just have problems with the program and can no longer set my headset because you can not log in. Never again Razer had with any program until now such problems.

Hey there!

Thank you for sharing your issue with us here. I have sent you a PM to help you out. Please check it. Thank you!

Michelle
I have been having this issue for almost a month now. No success. Here is how to reproduce the issue
1. Install Windows on a VM(kvm) without any razer hardware plugged in
2. Install synapse and start.
router login
pikashow
Hey there!

Thank you for providing such useful information. I have sent you a PM to resolve this issue. Please check it. Thank you!

Michelle
Hi Michelle, Im having the same issue as well. Would I be able to receive the new installer? Thanks!
I am also having the same issue. I have uninstalled the app then reinstalled from razer's site multiple times and still unable to launch Synapse or Central. I try to "log in" and it just gives me the blank page. Please help, thank you.
Hey @rushfeverCoffee667 @Sylvurdragonx ,

Thank you for sharing your issue with us. I have sent the new installer via PM. Please check it. Thank you!

Michelle
Please send me the Installer ..i am getting the issue with the synapse and cortex please help ..i am just ruining my whole day cause of this

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