Hello, I have been struggling with a Black screen on my razer blade 17 pro with a RTX 2080 Super max Q. I am aware of the black screen issue with this specific laptop, however, I cannot even connect to an external HDMI anymore. I tried shutting down my computer, letting it die and recharging, still nothing. I am currently on Dedicated graphics mode as of me shutting down the computer, I am at a loss. Razer support has not done a thing to help and has ignored what I’ve told them. If anyone has a solution that can get my screen to come back on, that would be great.
Thanks in advance
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Are you able to revert to Nvidia Optimus in the BIOS?
Userlevel 7
- I am the Lightbringer
- 4793 replies
-
14 June 2021
Do you mind sending me your ticket number? I can use that to check all the troubleshooting steps our Support Team has suggested so far. That way, we can avoid redundancies. If you haven't already, I highly recommend that you check and follow the guide on this page.
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