Good Evening,
It seems like there is an issue with the GeForce 496.76 drivers. After install, the screen went black and never came back although each time the razer logo and loading circle appeared normally.
Solution: Reverted back to previous drivers via another screen et voila.
Link to the older drivers for GeForce : HERE
Sincerely Yours
Avie
Razer Blade 17 2021 first part of the year.
This topic has been closed for comments
Hi,
Apparently, the issue willl remain even when the new drivers will be launched.
Only the previous drivers still works.
Apparently, the issue willl remain even when the new drivers will be launched.
Only the previous drivers still works.
It appears to be true to my blade 17inch device with 3070 gpu on it, I boot my device to safe mode to return old drivers to make the laptop back in work again
Userlevel 7
- Razer Support
- 7595 replies
-
23 November 2021
Hi AvieRBlade17! Thanks for initiating this thread. I've forwarded this to our Support Team and devs. Allow me to kick start an investigation by sending me the following:
a. MSinfo logs.
b. A photo of the BIOS main tab.
c. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
d. Screenshot of Nvidia/Intel Driver Version: (Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK. Then click on YES. Click on the Display 2 tab and look for the Nvidia version on the right side.)
e. Windows event logs
Save the files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately.
The same goes for you LezardValethSadness and hanson91696! Feel free to submit a case to our Support Team or send me a PM including the following above. Should you need additional assistance. I'll be locking this thread to curb our conversation privately.
Edit:
Hey AvieRBlade17, LezardValethSadness, and hanson91696. Were you able to download the fix related to the black screen on driver 496.76? If you haven't, please click the link below and see if it rectifies the issue:
https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/476176/announcing-geforce-hotfix-driver-49698-released-11/
a. MSinfo logs.
b. A photo of the BIOS main tab.
c. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
d. Screenshot of Nvidia/Intel Driver Version: (Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK. Then click on YES. Click on the Display 2 tab and look for the Nvidia version on the right side.)
e. Windows event logs
Save the files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately.
The same goes for you LezardValethSadness and hanson91696! Feel free to submit a case to our Support Team or send me a PM including the following above. Should you need additional assistance. I'll be locking this thread to curb our conversation privately.
Edit:
Hey AvieRBlade17, LezardValethSadness, and hanson91696. Were you able to download the fix related to the black screen on driver 496.76? If you haven't, please click the link below and see if it rectifies the issue:
https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/476176/announcing-geforce-hotfix-driver-49698-released-11/
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