Black widow2019 won't work with synapse3 | Razer Insider

Black widow2019 won't work with synapse3

Z
for the first 2 days it was fine then on 10th July evening it started having problems with connection and chroma settings. The keyboard would connect and disconnect within seconds 4 ever and if I reinstalled the synapse for a while it seems fine then I go to the chroma studio to change the RGB settings it won't work on my keyboard. My mouse is fine sometimes it does also have connection issues with synapse but not as severe as my keyboard. so now I'm using my razer device without synapse. Does anyone have the same issue? or is it just me?:frown_:
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2 Replies

Sye_The-Vie
Rank
Userlevel 7
Peripheral disconnection can be intermittently annoying~~~

Try attempt the followings~

  • Uninstall all RAZER applications
  • Update your windows 10
  • Create a new administrator account
  • Install RAZER application under the new admin account
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
Z
Sye_The-Vie
Peripheral disconnection can be intermittently annoying~~~

Try attempt the followings~

  • Uninstall all RAZER applications
  • Update your windows 10
  • Create a new administrator account
  • Install RAZER application under the new admin account


I tried it and it still won't work. and today i took my keyboard to work i plugged it into my office pc and still same problem even though that its first time ever plugging razer device into this computer.
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