BlackShark V2 Pro Fallback audio | Razer Insider

BlackShark V2 Pro Fallback audio

  • 1 August 2021
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I've been trying to get the fallback option in Synapse to actually work for awhile now. I've had a case open with Razer for about a month now and they keep asking the same questions in a loop. They actually split my case into two different ones.. then closed one and created a new one so now it's really confusing. Anyways, I assuming the fallback option in Synapse is supposed to re-route audio through another device in the absence of the headset; however, this has never happened to me. I've tried using Optical connection, USB connection and 3.5mm connection types and they all don't work. I'm disconnecting my headset by turning it off and then producing sounds through music or Windows Audio tests and nothing comes through if my headset is off. The only thing I've found interesting is that the feature works if I completely remove the USB wireless receiver, but I hope that's not what the Synapse means in this case.. that's a little cumbersome. Anyone have the same problem and able to solve it?

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