Hi,
I've followed all the steps in the mic not working guide, the pc is still unable to recognise the microphone. i have just bought it and setting up for the first time. wondering if I did a certain step wrong but everywhere i have checked so far says its all good.(Firmware up to date, mic plugged in and checked on 2 pcs same issue occurring, tried with 3.5mm jack still not working and is paired correctly to the usb and Bluetooth.)
Please help
Thanks
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Userlevel 7
- Razer Support
- 2398 replies
-
9 July 2022
This is highly likely a hardware problem. Please PM me the serial number and share a copy of your receipt so I can validate its warranty and start a case for an RMA.
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