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Blackshark V2 THX Spatial audio no surround sound

Discussion in 'Razer Support' started by unbrauchbaer, Oct 6, 2020.

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  1. unbrauchbaer

    unbrauchbaer New Member

    When I plugged in my Razer Blackshark V2 for the first time into my desktop windows 10 pc the THX was activated in Synapse 3 but i had no sourround sound, not even stereo sound, just the same volume from both sides.
    After trying everything in the windows sound settings etc i still couldnt get it to work. So i followed a thread that suggested uninsalling razer synapse 3 using ccleaner and deinstalling all razer drivers. After restarting i plugged in the headset with the usb soundcard and the THX Spatial Audio was not shown in any list until the recent windows update.
    Now i still have the problem that there is no surround sound.
    I plugged it into my laptop before and the THX surround sound worked just fine without having to change anything in the options.
    Does anybody have an Idea of what to do? Ive heard others having the same problems with THX surround sound.

    Attached Files:

  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your Razer Blackshark V2 and Razer Synapse 3.0 concerns here. Please send me the following:


    Save it via Google Drive or to another online drive account then include it in your PM. Let's continue from there.
  3. unbrauchbaer

    unbrauchbaer New Member

    Razer is so Bugged i cant even Contact the support.

    You don't have permission to access "http://insider.razer.com/index.php?" on this server.

    Reference #18.f517655f.1602173806.d0c8610

    Really disapointed by this company. they used to sell quality stuff.
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Sorry for the inconvenience. The team has changed servers several times and aims to improve the entire backend. Anyhow, please submit a case to our Support Team or send me a PM. Let's continue from there.
  5. CANTmoveFASTenough

    CANTmoveFASTenough New Member

    I have the same problem where my surround sound does not work. Could you help me out as well?
  6. unbrauchbaer

    unbrauchbaer New Member

    I had to reset my computer, but it's not with it, I now was able to try out thx ingame and the sound is shit, you have better sound and direction hearing with thx turned off (using it on stereo, which I also didn't have before resetting my pc)
  7. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Please send me a PM together with your computer's Razer Synapse 3.0's logs. Let's continue from there.

    Hi unbrauchbaer! I replied to your PM. I'll wait for your follow-up.
  8. unbrauchbaer

    unbrauchbaer New Member

    I solved the problem by resetting my pc, just to find out that the thx spatial audio is bullshit. So I bought a different headset.
    I will not waste my time helping to fix something that I had to pay for and not get paid for.
  9. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for updating the thread. The Support Team was waiting for your follow-up via email. Anyhow, your sentiments are duly noted. Let us know should you have other concerns.
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