Blackshark V2 THX Spatial Audio Not Working Properly

Hi. Did You find solution?
I have the same expierience.
Becouse that I stopped use THX- but I want use it.
I Tried use many diffrent settings but nothihg change.
Sound when THX is on- always sounds - as You sad - I'm hearing them through a tin can telephone
Please let me kown or anybody who have any idea how to fix it
Sincelery
Martin

I am having this same issue with COD: Warzone. At first I thought it may be an issue with Warzone’s audio, but seeing this post verifies that my initial gut feeling was correct in that it is a synapse software issue, and likely specifically with the Blackshark V2 Pro. I previously used the Kraken Ultimate headset and it’s THX audio in Synapse 3 with no such issues, and I have also previously used Razer’s THX Spatial Audio app successfully with no such issues.

When I recently updated to the Blackshark V2 Pro on 5/31/2021, all hell broke loose. I have completed every troubleshooting step I can find on these forums - including firmware updates and Synapse 3 reinstall - with no success in resolving the issue. I have not reset my Windows OS because that is not something I am willing to do. I will return the headset for a refund before I ever reset Windows. I am extremely disappointed at the prospect of having to return this headset, so I hope this issue can be fixed soon. I think the hardware in this headset is top-class, but unfortunately it seems that the software team at Razer doesn’t have the same high-quality standards that I have become accustomed to from the hardware team. When I pay $200 USD for a headset and it doesn’t work as advertised, regardless of whether it is software or hardware related, that is completely unacceptable. Razer needs to give its software team a kick in the pants, and this issue needs to be fixed VERY soon.

Bump. This is still happening. Anyone find a workaround or fix for this?

I cant help on this situations. I did faced this issue before, but after the trial expired, I'm not using the THX anymore. Maybe we can get help from @Razer.Caziel @Razer.Speedcr0ss .

**Subscribed to the thread, also like to get the answer of this issue.

vexx32
I recently purchased a Razer Blackshark V2 headset. I set up the Razer Synapse application and turned on the THX spatial audio, but unfortunately, instead of making the audio quality better, it makes it much worse. I mostly play FPS games like Apex, R6S, Valorant, and CS:GO, so I use the manual THX setting and choose the THX Competitive option. I also set custom EQ settings for each game. Although I hear the in-game sounds just fine with THX off, with THX on it's muffled like I'm hearing them through a tin can telephone or an old radio. As soon as I alt-tab or turn the THX off sound turns back to normal. Razer Synapse automatically sets the headset as the default device when I plug the headset in, so I doubt that is the problem. I have never used a Razer product before, so is there something that I don't know about? Can somebody please help me so I can use the headset to its full extent?

sihorx
Hi. Did You find solution? I have the same expierience. Becouse that I stopped use THX- but I want use it. I Tried use many diffrent settings but nothihg change. Sound when THX is on- always sounds - as You sad - I'm hearing them through a tin can telephone Please let me kown or anybody who have any idea how to fix it Sincelery Martin

FredrikH
Hi, I got the same problem with my Blackshark V2. If someone finds a solution please let me know too. :)

Hey guys! Have you tried uninstalling the 7.1 Surround Sound App and reinstalling it? Please try the workaround from this thread and restore/refresh your THX Spatial Audio driver. Feel free to send me a PM should you need additional assistance. Thanks for the mentioned @AnipR15!