Blackshark v2 usb sound card not working | Razer Insider

Blackshark v2 usb sound card not working

  • 4 January 2021
  • 2 replies
  • 336 views

I recently purchased a Blackshark v2 headset, with the USB sound card, and the first day I plugged it in it worked fine.

The next day, I plug the headset in and the USB sound card will not even come on, no green light or anything. I have not changed anything on my sound settings. The headset will work if I use the audio jack by removing the headphones from the soundcard, but the sound quality is not as good.

Has anyone else had this problem, or did I get sent a USB sound card that was soon to die?

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2 Replies

yes i got them as a christmas present, i used them for about a month ... if that and then same thing...no error not anything.just stopped working.
I tryed getting help from RAZER which turns out to be a hellish mission of leading you no where, asking for all sort of proof that the device was bought from them, when and how, also to video the issue and to prove that they re not workin in a video.
I just want to know if i can order or get the usb card on its own from somewhere.
To be honnest i m using them usig the jack audio ,but as you are aware i cant use any of the feature that make this headset cost a fortune.
I returned them to amazon, the support was a nightmare like you said, I had to type in the UPC and other code multiple times even though it is linked to my synapse. Garbage service, I picked up a Corsair HS60 headset and it is absolutely incredible.

Good luck on your quest, the fact they stopped working like three days after I bought them and the support was a tedious problem made me committed to never purchasing a razer product again.