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Blackwidow Chroma Profiles Not Found When Upgrading To Synapse 3

Discussion in 'Razer Synapse' started by PinkGuy133769, Feb 26, 2018.

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  1. PinkGuy133769

    PinkGuy133769 New Member

    Today my friend told me that there had been a new update to razer synapse. He told me the dashboard was way better than before, so naturally, I downloaded it. My Blackwidow x Chroma and my Lancehead TE's Chroma effects froze whilst installing the update, and I didn't think it would be necessary to import my lighting profiles. It finishes installing and all my profiles are gone. I've tried to import profiles from the cloud but it says that no compatible profiles are found, even tho I both had profiles for the Blackwidow and for an old Deathstalker I had. I spent a lot of time finding some of these profiles online and customizing them to my own liking. Does anyone know how to get them back?
    Shinigami9376 likes this.
  2. Jayorito

    Jayorito Well-Known Member

    Razer synapse 3.0 is using a completely new file system then 2.0, 3.0 is using .synapse so thats why it won't work but be patience as new profiles for synapse 3.0 are coming
  3. Shinigami9376

    Shinigami9376 New Member

    I had the same issue today when I lost all of the presets for my momba, BWv2 and Firefly. It's sad that there was no backend upgrade to the presets. I had connected to multiple PCs and all I had to do was sign in to my account, Razer's selling feature, and now that data is gone. I wish the issue was addressed.
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