Blackwidow Chroma unable to change macros or lighting. | Razer Insider

Blackwidow Chroma unable to change macros or lighting.

  • 11 April 2020
  • 3 replies
  • 2 views
dj_jump1011
I've been having this problem for a while and was wondering if anyone else has the same problem.

As the title says, Synapse isn't playing nice with my keyboard. I hav ea Firefly and that works pefectly fine but the keyboard doesn't.

Support have tried to help with the issue but no solution has come about.
Any help would be greatly appreciated.
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3 Replies

Razer.Caziel
Userlevel 7
Does Synapse detect the keyboard? Do you mind putting up a screenshot of how it appears on the Device Manager? I'd appreciate it if you can PM me the ticket number.

*Moving this to the Support Forum for visibility.
dj_jump1011
Razer.Caziel
Does Synapse detect the keyboard? Do you mind putting up a screenshot of how it appears on the Device Manager? I'd appreciate it if you can PM me the ticket number.

*Moving this to the Support Forum for visibility.


Synapse detects the keyboard then stops recognising it and this happens on loop indefinitely. The only way that i have figured out how to stop this is to restart the synapse service in task manager.
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Razer.Caziel
Userlevel 7
That's definitely a curveball. Synapse usually either sees the device or doesn't recognize it at all. Do you mind sending me your ticket number via PM? I'd like to check what troubleshooting steps our Support Team has provided you so we can try other things.
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