BlackWidow v3 Pro- wifi issues | Razer Insider

BlackWidow v3 Pro- wifi issues

  • 20 December 2020
  • 3 replies
  • 8 views

I’m not able to use my keyboard via WIFI DONGLE in both following scenarios:

  • On sign in window of macos (big sur) with FileVault enabled, some keys don’t work and I’m not able to enter my password to sign in. I have to plug it with cable. for example on sign-in page, H key has same functionality as backspace and it removes previous character!
  • On my pc, to enter bios password, again I have to plug it via cable. I hear non-stop bios beep sound and I have to remove the dongle to stop it.

For both cases, once I'm sign in everything works great

Is this issue only on my keyboard or it is a general one? any solution?!

I bought it some days ago

Thank you

This topic has been closed for comments

3 Replies

Userlevel 7
Badge
Some motherboards have problems with USB keyboards. I'd recommend searching for a bios update (if available).
Do you have the usb dongle plugged straight into a usb a port directly in your computer, or is it daisy chained via usb hub, the reason I ask is if it is through usb hub that could be your issue?!

Please let me know regardless, for future reference, please?!
Thanks for your help!
It is directly connected to a usb port (without usb hub).

Both the mac and pc work without any issue with other wifi keyboards (I've tried with Logitech g915)