Blackwidow X Chroma Disconnects constantly | Razer Insider

Blackwidow X Chroma Disconnects constantly

  • 30 December 2020
  • 4 replies
  • 6 views
S
I have a Blackwidow X Chroma (RZ03-01760100-R3U1)

The keyboard disconnects and reconnects constantly. I am running on Windows 10.
I have tried plugging into several USB's. Ones that I know work because other devices have had no issues when connected to those USB's.

Problem persists with Synapse on, Synapse off, and Synapse completely uninstalled.
I have gone into device settings and uninstalled the keyboard. After a reset, I plug Widow back in, PC installs drivers - problem persists.

I have triple checked updates, everything is at the most recent update. Windows keyboard trouble shooting says nothing.

I took the Widow and plugged it into my laptop. Keyboard was fine the entire time. I tried both with normal use and gaming. Never d/c'd. Both with Synapse on and off.

All this information seems to point to the keyboard not being the problem. However, the USBs don't seem to be the problem either. I have no idea if this could be a motherboard issue? I am desperate for any help!
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4 Replies

Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for initiating this thread. Were you able to check if the issue happens while the Razer Synapse 3.0 is the only app installed? Please reset the keyboard by clicking the gear icon at the top-right corner of Synapse and selecting the Razer Blackwidow X Chroma in the list. Let me know if it helps.
S
Well, I've reset the keyboard and so far its been working. Usually the problem happens every 30 seconds or so, and now its been at least an hour without issue. Should I leave things as is, or should I be able to set up a profile again?
Thank you SO much for the help! Of course it would end up being so easy!!!
S
The fix seemed to have lasted a couple of hours. It isn't happening as often, but it did start again. I'm sure it is only a matter of time before it is back to normal 😞.

Also, sorry about double posting, tried editing but just kept getting error after error.
Razer.Speedcr0ss
Userlevel 7
Thanks for letting me know. Does the issue happen while the Razer Synapse 3.0 is disabled or closed? If you haven't tried, perform the steps in the link below and observe:

https://support.razer.com/articles/1663836751

Should the issue persists, please send me a PM together with your device serial number. Let's continue from there.
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