Hi, i'm having a big problem with my laptop, it's a razer blade 14 2016 the model with GTX 970m and Touch screen, my battery was bad it doesn't last more than half hour but i wasn't able to change it and earlier this week i turn on the laptop without plugging AC adapter just with the battery and the real problem started, it turned off because of the bad battery and when i plug the ac adapter and tried to turn it on it appears to turn on because the front right led was blinking green and the logo in the back on the screen was lighted too but i had no video signal the laptop screen doesn't turn on neither keyboard lighting and if i connect it to and external monitor trough HDMI there was no video signal, i have tried with the battery connected and disconnected and same happens, does anyone have an advise? what should i do?
the laptop should work without the battery or i need to connect another battery to test if it works?
how could i know if the battery damaged something else?
any help is appreciate
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Userlevel 6
Hi there! Let me help you out with this. Just to clarify, did you try to change/remove the battery by yourself? Also, does the screen stay black until you try to power it off? Let me know.
Razer.RedPanda
Hi there! Let me help you out with this. Just to clarify, did you try to change/remove the battery by yourself? Also, does the screen stay black until you try to power it off? Let me know.
I didn't try to replace the battery i just tried to turn on the laptop with the battery disconnected from the motherboard to see if it turn on normally, that was after the problem with the screen happened but there was no change, i think that the screen isn't even turning on because there isn't even back light, but the fans, logo and front led are turning on.
Userlevel 6
Thanks for the reply. Please send over the serial number of your Blade to me through PM. I'll take it from there.
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