Blade 14 3080 possible GPU failure | Razer Insider

Blade 14 3080 possible GPU failure

  • 14 August 2022
  • 6 replies
  • 646 views
M
I have a Razor Blade 14 (2021 Model) w/ RTX 3080. I’ve had it since about December of 2021, and I am having issues with it now. Typically I use it while connected to an external monitor. The monitor is connected through a USB-C hub, using HDMI. When I turn the computer on, the monitor automatically connects and extends the display. It was working normally for the first part of the day. I shut the computer down for a while, and when I went back to it and turned it on, the external monitor didn’t connect. This was red flag number one. I made sure all the cables were plugged in correctly, and still had the issue. I tried swapping HDMI cables, and plugging the hub into the other USB-C port on the computer. I also tried plugging the HDMI cable directly into the computer, and still nothing. I grabbed my other computer, and plugged it into the monitor, and it came on instantly. Ruling out any issues with the monitor, and the USB hub. Next I went into the device manager, and under the 3080 display driver it was showing there was a problem with the device. It shows error code 43. I checked to make sure the driver was up to date, which it is. I tried rolling back the driver, thinking maybe a recent update messed it up. Issue was still present with the older driver. I also noticed that trying to open the Nvidia control panel, it just refuses to open. And the GeForce experience application shows the buttons to install drivers even though they’re already installed. When doing this installation, either with express install, or custom, it doesn’t go away. Restart the computer and open the application again and it shows to install the drivers again. After messing with this and uninstalling and reinstalling drivers for a couple hours, I decided to do a fresh Windows install. This issue still exists even on a fresh install with default drivers. I tried installing the most up to date drivers, without installing GeForce experience, and no luck. When looking at GPU-Z, it shows both the integrated and discrete graphics. The integrated AMD graphics show speeds, memory, voltage, and everything. However, the Nvidia graphics doesn’t show any speeds, memory or any voltage readings. At this point I am leaning towards a faulty GPU. I’ve submitted a ticket to Razer but have yet to receive a response, so I figured I would post here and see if anyone can throw out some other ideas. If there are any screenshots, or logs that you might need, I can provide. Hopefully someone can help with this or at least confirm that the GPU is dead. Thank you!

Dead GPU?

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6 Replies

-Mr.Nobody-
Userlevel 7
i am really sorry mate. please PM one of this guy. and make sure u have your receipt, S/N etc ready so they can forward you for better results. There is no solution i can help with if u already fresh reinstall Windows and the issue still pressist.
@Razer.Speedcr0ss @Razer.Zionzedd
Veteran Fan Boyzzzzzz I guess
Razer.Speedcr0ss
Userlevel 7
Hi mattymooers! Please check this thread and see it if helps:

*Thread: /fixed-blade-17-external-monitor-via-usb-c-thunderbolt-4-not-working.86737/page-3.


Should you still encounter the behavior, please send me a PM including the laptop's serial number so I can provide a recommendation that is exclusive to your device.


Thanks for the mention, -Mr.Nobody-! Have a great day.
J
new Razerblade 14" laptop had hdmi cut out a month ago (son's machine), finally got a chance to see it this weekend, and saw that the gpu wasn't working in device manager (everything was running off integrated graphcis). I ran through typical troubleshooting - attempt to reinstall nvidia drivers (multiple versions), windows reset, etc.

No luck, nvidia software installs fail partly through reboot, uninstalls (including drivers) through device manager doesn't work either.

Spoke to tech support, but they weren't too technical, want me to send it in for warranty claim even though I'm pretty confident it is a software/bios issue.

Since its still functional with integrated graphics (5900hx), may have to wait awhile to actually send it in for warranty (son's college computer). Anyone encounter similar issues with the latest razer blade and have suggestions on trouble-shooting? Could be hardware, but I'm still leaning toward a driver/bios/software root cause. Appreciate suggestions.
N
mattymooers
I have a Razor Blade 14 (2021 Model) w/ RTX 3080. I’ve had it since about December of 2021, and I am having issues with it now. Typically I use it while connected to an external monitor. The monitor is connected through a USB-C hub, using HDMI. When I turn the computer on, the monitor automatically connects and extends the display. It was working normally for the first part of the day. I shut the computer down for a while, and when I went back to it and turned it on, the external monitor didn’t connect. This was red flag number one. I made sure all the cables were plugged in correctly, and still had the issue. I tried swapping HDMI cables, and plugging the hub into the other USB-C port on the computer. I also tried plugging the HDMI cable directly into the computer, and still nothing. I grabbed my other computer, and plugged it into the monitor, and it came on instantly. Ruling out any issues with the monitor, and the USB hub. Next I went into the device manager, and under the 3080 display driver it was showing there was a problem with the device. It shows error code 43. I checked to make sure the driver was up to date, which it is. I tried rolling back the driver, thinking maybe a recent update messed it up. Issue was still present with the older driver. I also noticed that trying to open the Nvidia control panel, it just refuses to open. And the GeForce experience application shows the buttons to install drivers even though they’re already installed. When doing this installation, either with express install, or custom, it doesn’t go away. Restart the computer and open the application again and it shows to install the drivers again. After messing with this and uninstalling and reinstalling drivers for a couple hours, I decided to do a fresh Windows install. This issue still exists even on a fresh install with default drivers. I tried installing the most up to date drivers, without installing GeForce experience, and no luck. When looking at GPU-Z, it shows both the integrated and discrete graphics. The integrated AMD graphics show speeds, memory, voltage, and everything. However, the Nvidia graphics doesn’t show any speeds, memory or any voltage readings. At this point I am leaning towards a faulty GPU. I’ve submitted a ticket to Razer but have yet to receive a response, so I figured I would post here and see if anyone can throw out some other ideas. If there are any screenshots, or logs that you might need, I can provide. Hopefully someone can help with this or at least confirm that the GPU is dead. Thank you!


Hey, I'm experiencing the exact same thing. I did what you did as well. Any luck getting it sorted out? I really need help with my Razer Blade 15 too.
M
Luckily my laptop was still within the warranty window. After confirming that the issue was indeed hardware related through various troubleshooting steps, they instructed me to send the laptop out to their repair center. I just received the laptop back from them and everything is as good as new. So while I'm still unsure of the original cause of this issue, and what they did to fix it, it was most definitely a hardware malfunction. For anyone else experiencing similar issues, I would definitely recommend contacting the support team. Overall a very pleasant experience getting this issue resolved.
T
So I had USB-C display output issues and it turns out if you reset the laptop they will go away. Troubleshooting the issue it seems related to allowing the machine to hibernate while plugged into monitors it happens randomly and once in this state the only way out is a reset. Note this reset does not purge any data or anything just resets the firmware/bios.
Ref: https://mysupport.razer.com/app/answers/detail/a_id/1798/~/razer-blade-does-not-have-power%2C-wont-boot-up-or-turn-on

  • Reset the Razer Blade.


    • Plug the Razer Blade to its charger.
    • Press and hold the power button for 10 seconds.
    • While still holding the power button, unplug the charger.
    • Release the power button.
    • Leave the system sitting for a few seconds.
    • Plug the charger again.
    • Press the power button to power it back on.
      Note: At the 10-second mark, the LED on your Razer Blade might blink or flash.

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