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Discussion in 'General Discussion' started by xstefanx, Mar 28, 2016.
It's horrible customer service.
Because an unexpected issue obviously arose in final testing, which they do before they ship. Thunderbolt 3 is new technology, so it is perfectly plausible that unexpected issues could arise, and if they don't notice those issues until they test the laptop with a working prototype for the Core, then they have to fix them. But what happens if the Core prototype isn't ready until right before the Blades release date? DELAY. This is just one of a bunch of scenarios that are possible. No dates are ever guarantees. They may have been ready to ship before they found the Intel issue and it took the final check before they found it. And how can you question the Quality I am referring to you when they keep delaying, this means they either really suck at making things or their standards are just head and shoulders above the competition. Having used Razer products in the past, I must say it is the latter. Sure you can surmise the former, but that doesn't correlate with the quality of all their other products.
I understand, but CS doesn't know anything until they are told and they are usually told last. Customer Service is going to give you the best answer they can surmise. If they don't have anything official, they will generally speculate to calm you down. You should know that these are usually the dumbest people who work for a company, as they are usually paid the least.
Again, you wouldn't announce something that you are not prepared for. Sure it's cool that razer announce the core and thunderbolt 3. But to test the core and the blade just before the start of shipping date? No company does that. FYI some of my colleagues already tested the capabilities of thunderbolt 3 since the end of 2014 it's not really new if you're in my field.
You are talking about a Core prototype? Stealth and Core were announce before the new razer blade 14", When you give a Shipping date, people expects you to have a working unit already, not a prototype.
I might be running circles with you. I need to know whether i am making sense with you or not. May i know where are you getting your information and knowledge about electronics manufacturing? Mine? I work for a tech company that does design-in with Tier 1 tech companies.
At least Apple can ship a product when they say it is going to be available @Min-Liang Tan .
I know what you mean about the macpro touchpad. I did actually get to test out the keyboard for the xps in store once and it seemed like it would be good enough for me so no worries there. I would get the 1080p model for mine so that should be OK as well. It is just unfortunate that the end April is the longest I can wait without taking extreme measures. Anyways thank you for your response it was very helpful. The xps might powerful be enough for me to last until the egpu enclosure(s) come out. What is your battery life with the 4k display? Do you have the larger battery?
This makes me question their business practices more. But i'm not going to take your word for it since you're not a razer employee.
When shit like this happens and granting they already know about this delay, CS should be the first one to know because they are the first line of defense in a company's communication channel.
"Usually told last" - this makes me think you still don't know things.
While I definitely understood the initial Intel update delay, statements so far suggest that the most current delay is logistical in nature, which in most cases results from some sort of mixup/incompetence(not necessarily by Razer). It certainly doesn't appear to be a delay for the "pursuit of perfection" unless they are misleading us...
Might be bigger. Just my $0.02
If they delayed the razer for april 25 shipping. IF the Intel update have been done off shore (China). I strongly believe that they don't use expedited shipping (planes) to fulfill the April 25th shipping date. Most tech companies like dell, msft, and intel use ocean to ship products from Asia. And it usually takes 2 full months by ship from HongKong to USA.
~I might be wrong. I hope. For the good of kids waiting for their laptop.
~I need to stop talking, i might accidentally say something on my NDA disclosure. Good luck on waiting everyone! Hopefully everyone can chill the f out and not fight and bash each other.
Games are way different from systems. There is no comparison.
A typical electricity product cycle is 12 month and the delay is already cost 1/6 of the life cycle. And FYI, I have already canceled my pre-order and I won't preorder anything from razer again.
I'm just now realizing I haven't really tested the battery life on this. Doh. Haven't traveled the past couple weeks, so haven't really had out of the home office. Sorry I'm no help there.
No worries, I imagine the 1080p xps should get at least a few hours more on battery than the blade everything else being equal. I am just a little suspicious of Dell's claimed numbers.
Can XPS15 use razer core? if yes i might try Dell first since this delay is endless....
oh wait...i cant even buy the razer core....=(
If it were a shipping issue I think everyone would accept that and be happy waiting. However, no information at all from Razer and this forum is blowing up. Maybe they need you as a PR person. Just enough information to calm down the raging beasts, not enough information to know the whole story.
Whole story =........ ........ ALIENS
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Fallout 4 in ultra on a 960m? What frame rates were you getting?
How are games different? They are usually on one year cycles just like the computers.
Lets be real, you will not be upgrading the Razer Blade next year (unless you have more money then you know what to do with) cause its outdated, it will last at least 3 years with what it has in it, and then you can just buy a Razer Core. In that case it has taken a lot less out of the life cycle.
P.S. Everyone keep canceling please.
Every Company does a final check before shipping, if your's doesn't, then you need an extra level of Quality Assurance. There was no shipping date on the Core, so why would you expect it to be out of prototype stage? And just because your colleagues tested Thunderbolt 3 out, doesn't mean every issue it has had been solved. I can't tell you how many times companies release unfinished products and standards before they are perfected. It happens with Routers ALL THE TIME. (ie: They obviously released the Stealth before fully testing it with the Core, perhaps they found an issue with the Core connectivity at the last minute and realized they needed to change something in the Blade).
Regardless of what you do for a living, you still clearly don't understand all the issues that can arise at any point in the process, right up to the shipping date and after. Btw, working for a design company obviously doesn't prepare you for all the issues that can arise at the manufacturing level, so I don't know how you think you are justifying your unrealistic expectation that Shipping Dates should never change. I understand what you are trying to say, but the fact is that you are incorrect to expect a Shipping Date to be guaranteed. I used to work in manufacturing and issues can arise all over the place. I mean what do you really think they are delaying it for? It's not like they are doing to specifically piss you off.
You people come up with some really foolish reasons to justify your expectation of an on time release. The fact of the matter is this is a preorder, you are just in line to get it first, whenever they decide it is perfect enough for them to release it. They can give you 50 delays, and if you want to be mad, then be mad at yourselves for having unrealistic expectations or waiting as long as you did. Does a month and a half sound excessive, sure it does, but it doesn't mean they don't have the right to delay it, and anyone complaining about it is just a fool because they owe you nothing other to deliver a great product when you do, in fact, give them your money. Preordering isn't for everyone, but if you cant be patient, then cancel your preorder instead of trying to justify why you people whine over something they have no actual right to complain about. You still have your money, so what is the problem here. If I was Razer, I would comb these forums for complainers and cancel their preoders for them (I bet they would really complain then).
Lol, they don't use snail mail container ships to ship hundreds of thousands of dollars worth of product at the slowest rate. Time is money. 3 days shipping tops with possibility of customs delays.
How would they be the first to know when the engineers and the Brass has to find the issue and approve the change and the press releases before it goes to the people who actually interface with the customers. This is common sense, or at least it should be. smh
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