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Blade 2016 Preorder Shipment Delay

Discussion in 'General Discussion' started by xstefanx, Mar 28, 2016.

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  1. byteFlirtinteractive386

    byteFlirtinteractive386 Active Member


    I hate to ruin your whole argument , but they did take mine and many others money. Anyone that used paypal has paid in full and have 2 months of them holding 2 grand with no product. Good to see you are back on your white horse to defend razer after yet another f up.
     
    BlueBoltdepotpulse085 likes this.
  2. BluesnBlazin

    BluesnBlazin Member

    I really don't know how you all are complaining when this email clearly tells you everything you need to know. Companies don't have to give you a reason, this is all I have a right to expect from them since I haven't paid them a dime. This is the same thing as if you complained about McDonald's drive through being wrapped around a building, right at lunch rush. You paid nothing before pulling in line, you knew it was probable when you decided to go there at that time of day for them to be crazy busy, yet you complain that the line is so long and immediately start expecting your meal to be free for a long wait, even though you knew you would have to wait. You could pull out of line at anytime and go somewhere else but instead, you just stay in line, get on top of your car and start demanding that a McDonald's Employee, who is busy trying to take care of orders, come out and explain to you the reason, even though common sense could easily tell you that. How did we turn into a society where we need to be calmed and have explanations when those things will not, in any way, affect when you get the order. Im sure I just wasted my time with that analogy, since I am sure you all won't be able to draw from the parallels, but whatever, someone needed to say something to combat all this ignorance. Though, now I wish I wouldn't have wasted my time on people who just want to complain, you don't want to understand, you just want to rage at Razer. That is why you are fools.

    Dear Blade Customer,

    Thank you for you order of the new Razer Blade gaming laptop.

    We now expect to be able to ship your product approximately May 18th and we will notify you as soon as it does. We value your business and appreciate your patience and understanding.

    If you have any further questions or concerns regarding your order, please contact our support team at ordersupport@razerzone.com.

    Sincerely,

    Team RazerStore
     
  3. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    This is why I have been holding back on purchasing it, because they will take your money and you dont know when you are getting a return.

    I am already having to wait an extra 2 ish months, why not wait a bit longer untill I can guarantee that I am getting what I ordered, when I ordered it, and to the standards I expect the laptop to be.
     
  4. BluesnBlazin

    BluesnBlazin Member

    That doesn't mean they have something prepared to tell you. You do realize that 99% of press releases are carefully crafted, right? Nevermind, look who I am talking to.
     

  5. I don't want to perpetuate the argument so this is my last reply to share my final thoughts. Calling this a "Pre-order" is a stretch. When I ordered this laptop, the webpage told me that it "Ships from March 31." Giving a definitive shipping date and not offering any inkling that the product might NOT be ready to ship does nothing to make me feel like I'm pre-ordering a product, rather I'm ordering a product which is ready, but merely needs to come into stock. My order confirmation even said the product was "Back ordered" which is again, a stock issue, and continues to imply mere shortage of units, not that the product might actually be months from being actually finalized in terms of QA.

    On the matter of PR, yes, it is a big deal, but the higher ups at Razer DO know what is causing the delay, and I can't imagine a reason which would bother me more than no communication at all. As the saying goes, "No publicity is bad publicity," and given how active the CEO is on Twitter, he could easily tweet "Apologies to everybody waiting for their Blade! We found a problem with X but will have it resolved asap." and that would assuage us greatly without involving the so called "Brass or PR" (and you are kidding yourself if you think they will run a focus group for how to respond to a shipping delay) They do not need to write a novel. They just need to tell us what's going on. Asking for a tweet or anything more than their dismissive (borderline rude) delay emails is not an unreasonable expectation when we have all pledged them upwards of $2000. I don't know about you, but I'm not satisfied with letting a company treat me like a fly on the wall while I wait for them in good faith to do their job.
     
  6. BluesnBlazin

    BluesnBlazin Member

    That is your fault for not understanding what happens when you use a Bank Card/ PayPal like a credit card. This has been true for a long time, so you should've known this, if you didn't, then now you do. How is that Razer's fault? They did not offer you a bank card option, so if you use it like a credit card, it will get treated like one. We already went over this, you used an unapproved payment method, so you can't expect them to take precautions because of your own ignorance. My argument is still fully intact.
     
  7. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    Heres the solution to your analogy, hire more workers.
     
  8. Lmao
     
    akapterian and SNAKERED like this.
  9. byteFlirtinteractive386

    byteFlirtinteractive386 Active Member

    My fault? Unapproved? lol, just stop making yourself look like an idiot. I derailed your point, nothing more nothing less. 2 grand is not that big of a deal to me but the point remains, I used an approved (not sure where that came from) method of payment and will not have the product for 2 months when it was supposed to be a couple weeks, so please stop with the whole razer doesn't have hold of customer money thing.
     
  10. BluesnBlazin

    BluesnBlazin Member

    Okay, I don't know how you reasoned your way to convincing yourself this wasn't a preorder, but okay. I read your reasoning, but that is a complete stretch as it assumes that you have no previous knowledge of how preorders actually work. And I never said the brass doesn't know what the issue is, just that they haven't yet agreed on what to communicate to the consumer base. Those are fragile issues. And I didn't say that a focus group would be used for this press release, just that they are commonly involved in them. And he tweeted after the last delay, people just need to give them time to come up with something official to say. Just because you know exactly what is wrong, you as a smart CEO, you will never just tell the consumers that without fully evaluating pros and cons and if the cons add up to too much risk (usually because consumers overreact), then they will say nothing til they have something safe to say. If any of you looked at this whole thing from Razer's perspective, you would understand the course of action. Again, almost every one of these problems goes back to unrealistic expectations.
     
  11. byteFlirtinteractive386

    byteFlirtinteractive386 Active Member

    There is a realistic expectation that when the product ship date says march 31st, it will be shipped march 31st. When it changed to April 25th, there was an expectation that it will be shipped on April 25th. Now it is expected to ship May 18th straight from Razer's mouth again, so it is expected to ship then. Guess what, if they fail again, customers will be upset again. Really confused on how all this works?
     
  12. BluesnBlazin

    BluesnBlazin Member

    Razer CC.png
    You didn't derail any point...You used a Bank Card like a Credit Card. That is your fault. They didnt give you a debit option. That means YOUR FAULT! Stop blaming Razer because you don't know how Debit/Credit Cards work. Now you know, are you going to do it again and complain when it happens again? Probably. We went through this and I explained how it happened in detail last time. You just don't want to listen to reason.
     
    Last edited: Apr 22, 2016
  13. byteFlirtinteractive386

    byteFlirtinteractive386 Active Member

    I actually used my paypal credit account, try again.
     
  14. BluesnBlazin

    BluesnBlazin Member

    Then you need to contact Paypal if their Credit Card isn't working properly. Again, not Razer's fault. No one who used a credit card has had a problem. They list the CC's that they accept, and they never had PayPal as a supported option either. If they took the money out of your PayPal account, then you need to contact PayPal as to why using their Credit Card results in a Debit Transaction. Again, you don't understand your own payment methods. Razer is not responsible for your incompetence. But I am sure they will let you cancel your order and try again.
     
  15. Derek712

    Derek712 Active Member

    Actually PayPal is a supported option. The link disappears and reappears at random, likely because their checkout system was designed by a 6th grader.

    Luckily, it was gone when I purchased the blade or else I would have been in the same boat as him. It randomly appeared when I preordered the Core though.
     
  16. BluesnBlazin

    BluesnBlazin Member

    It doesn't show up for preorder items.
     
  17. BluesnBlazin

    BluesnBlazin Member

    But I bet you entered it in as a credit card. You didn't click on a the paypal option from the Razer Order Page, as it doesn't show up for preorder items.
     
  18. byteFlirtinteractive386

    byteFlirtinteractive386 Active Member

    my blade was in stock? sweet! :eek_:

    [​IMG]

    there, now you've seen it, move on to your next incorrect argument.
     
  19. BluesnBlazin

    BluesnBlazin Member

    The core seems like it can't be preordered anymore. There is just a Notify Me button, so I couldnt verify that, but it is possible. Still no reason to complain on the forums before they even try to contact Razer AND PayPal on the matter.
     
  20. byteFlirtinteractive386

    byteFlirtinteractive386 Active Member

    wrong..again.
     
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