Blade pro 17 (2017) charging issue.

Discussion in 'Razer Support' started by greatMagentahome444, Jun 21, 2019.

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  1. greatMagentahome444

    greatMagentahome444 New Member

    Hi guys,
    I bought recently a Blade pro 17 with 32gb ram, gtx 1080 and 4k touch screen. I'm having a problem when i use the full power of the laptop, like playing games on ultra settings, the changer doesn't work at this situation, it is stops to charge in every 5 seconds and starts again like the charger is not supplying the necessary energy to the laptop. I saw the charger specifications and it is 250w, is 250w charger sufficient to this laptop? ( This is the most powerful charger sold by razer and it came with this laptop)
    Or this could be only a problem in my charger?
    I can't play any games in ultra setting because of this.
    Thanks for all help.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hi there! Can you share a short video of this issue so we can take a closer look?
     
  3. greatMagentahome444

    greatMagentahome444 New Member

  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Thanks for the videos. Please send over the serial number of your Blade through PM. I'll assist you from there.
     
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