Blade pro 17 (2017) charging issue.

Discussion in 'Razer Support' started by greatMagentahome444, Jun 21, 2019.

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  1. greatMagentahome444

    greatMagentahome444 New Member

    Hi guys,
    I bought recently a Blade pro 17 with 32gb ram, gtx 1080 and 4k touch screen. I'm having a problem when i use the full power of the laptop, like playing games on ultra settings, the changer doesn't work at this situation, it is stops to charge in every 5 seconds and starts again like the charger is not supplying the necessary energy to the laptop. I saw the charger specifications and it is 250w, is 250w charger sufficient to this laptop? ( This is the most powerful charger sold by razer and it came with this laptop)
    Or this could be only a problem in my charger?
    I can't play any games in ultra setting because of this.
    Thanks for all help.
     
    greatMagentahome444, Jun 21, 2019
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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hi there! Can you share a short video of this issue so we can take a closer look?
     
    Razer.RedPanda, Jun 23, 2019
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  3. greatMagentahome444

    greatMagentahome444 New Member

    greatMagentahome444, Jun 23, 2019
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  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Thanks for the videos. Please send over the serial number of your Blade through PM. I'll assist you from there.
     
    Razer.RedPanda, Jun 24, 2019
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